DDM Garage Doors

You won’t get what you think your getting. Show you the entire top track for garage door, but only send you the curved part. Total rip off

Better packaging could help. I purchased aluminum retainers STR-245W for two 7x8 doors. The retainers came scratched since they were rubbing against each other during transportation. 50c on paper wrap could prevent that completely. It was $300 just for the retainers. The paint also had some defects (specs and runs). The on-call people were helpful but processing of the order took more than two weeks because it turned out that the part is not in stock and then the manufacturer shipped wrong product.

My single torsion spring broke on my garage door. While looking for a replacement I decided to change to a double spring setup. The DDM website has an easy to use conversation calculator to make those changes. Once I found the proper springs it was easy to place my order. I sent an email with some questions about the install. The associate responded quickly with some helpful information. I would for sure recommend using DDM for their useful website tools, parts and customer service.

Excellent service! Adeline called me to double check my measurements and saved me time and having to reorder. Sent very quickly.

Ordered a pair of 2" ID springs on a Sunday. DDM called first thing Monday morning to let me know they would be on backorder and offered to convert to a different compatible size. Received my order on the following Tuesday and had the new springs on the same night. 23 year old garage door works better than ever. So happy I chose DDM.

I'm so glad I found this store online. Very impress and they have come through every time I needed them with 2 day shipping

Excellent service. Staff was very polite and helpful. Quick service and good prices all round.
I would highly recommend.

I had a broken torsion spring on my garage door and needed replacement parts. I was not too sure of the parts that I needed but the very informative videos by Dan Musick were incredibly helpful in determining what to order.

I was surprised to find that during the ordering process I could select stronger parts that would last longer (which I did). I would highly recommend purchasing online and waiting to have the parts shipped because if you follow the videos, you will likely order the exact parts that you need.

The pictures of the replacement bearings were helpful in determining why brand/model

Its a garage door company. Why is it getting 5 stars? From me for having great info on torsion springs for a DIYer, ability to purchase the springs, and good customer experience.

Garage torsion spring broke 2 days before Christmas. After contacting local companies and seeing I was going to have to spend a lot of money to have someone do the job, I decided to do myself. There information on finding the right springs and YouTube how video was top notch. I was able to determine the correct spring and select a beefed up version and installed without any issues.

Ordering online was easy. You pay

Their service is just awesome. I knew nothing about garage door springs when one of our door springs broke. Their online material is comprehensive enough for a newbie like me to understand the nuances of garage door spring world :)

I have ordered springs without watching their videos. Customer service proactively mentioned that something was not right about my order. I am so happy they did that. Then I checked their website carefully, and realized I have made mistake in measuring springs. With help of their online tool, I was able to figure out the right springs. From the picture of the door

I can't say enough good things about DDM! I discovered them while I was obsessively researching how to replace torsion springs. I'm not even the slightest bit handy. I'm the exact type of guy who should not be trying to replace a torsion spring. I'm starting to realize that the only way to stop being the exact type of guy who should not be trying to replace a torsion spring is to force myself to learn how to do these types of things.

Anyway, I read a lot of instructions, and watched a lot of videos. Before I even tried going to a store to buy the parts I needed, I noticed that

This place is GOOD, I ordered torsion springs for my garage door because one broke, When you order you have to give them all the pertinent info about your garage door. They called me because something didn't make sense and am I glad they did. I redid the info and I had the weight of the door wrong and the inside diamiter of the springs wrong. Thanks to Andrew I received the correct springs the 1st time. The directions they give on the website made it easy for me to replace them myself. THANK YOU !!!!