We offer full window and door installation services. Whether you are a homeowner needing a small bathroom window replace or an architect specifying windows for a project, we can help! Old Town Glass is Marin County's Premier Window & Door Retailer and Licensed Glazing Contractor. We provide our you in Northern California with a wide range of North American and European Fenestration products.
Our relationships with the leading window and door manufacturers, allows us to provide access to a wide range of window products. If you are in need of an oversized insulated glass unit or complex glass configuration we work with suppliers that produce some of the largest glass in the world. Whether you are a homeowner needing a small bathroom window replaced or an architect specifying windows for a residential or commercial project, we can help.
Our relationships with the leading window and door manufacturers, allows us to provide access to a wide range of window products. If you are in need of an oversized insulated glass unit or complex glass configuration we work with suppliers that produce some of the largest glass in the world. Whether you are a homeowner needing a small bathroom window replaced or an architect specifying windows for a residential or commercial project, we can help.
Services
Old Town Glass is a family-owned business that offers innovative windows and doors system for residential and commercial projects. Whether you are a homeowner, architect, builder, or contractor, you can rely on us to supply and install the fenestration products that you need. We provide you with the best fenestration products the industry has to offer.
Reviews (12)
J. P.
Oct 04, 2021
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Old Town Glass came to replace a mirror in the bathroom and a window in the kitchen. It had taken a long time to get the glass to arrive. The two guys--Brian and another one--had an attitude.
The result was: they broke the light fixture in the bathroom, did not apologize, made excuses and left it dangling from two large pieces of red tape.
The mirror--they had the wrong size, so they left the old one, under the newly broken light fixture.
The kitchen window--they had the wrong size. So they turned it upside down, broke it some more, and put it back in, again, covering the mess with a huge red
The result was: they broke the light fixture in the bathroom, did not apologize, made excuses and left it dangling from two large pieces of red tape.
The mirror--they had the wrong size, so they left the old one, under the newly broken light fixture.
The kitchen window--they had the wrong size. So they turned it upside down, broke it some more, and put it back in, again, covering the mess with a huge red
Leslie S.
Dec 02, 2018
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We have always used Old Town Glass in the past and had really great experience with them. This time the owner's son came out and tells us that he can probably get the latches on the Marvin windows that failed taken care of under warranty, despite being a little out of warranty, we of course believe him. He told us that and then not a word. For weeks. A few calls later and we finally learn that the parts were never ordered. So we start the process all over. They send a bid which is much higher than we were quoted - and then it takes months to get the parts and them to come install them. They
Claire C.
May 25, 2018
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Thomas E.
Nov 22, 2017
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Called to have two windows repaired (we live on a golf course) and was told that they were booked for estimates until the middle of December and Installation would not take place until January. They are the Milgard distributor in town, and we have Milgard windows. Disappointed a local company would not be able to fix a broken window.
Richard W.
Jul 13, 2017
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Christina C.
Feb 11, 2017
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G. L.
Jul 23, 2016
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We used this company on our remodel and they were wonderful.
I first called to set up an estimate and spoke to a women on the phone. She was super helpful and explained the entire process.
We had an estimator come out to our house and measure for new Patio door, windows in our living room and kitchen. The estimator gave us lots of options based on what our house looked like and what we were trying to achieve. He also recommended for us to visit the showroom so we can see the options.
The showroom was very helpful and the staff was great at answering questions and showing us the samples. We
I first called to set up an estimate and spoke to a women on the phone. She was super helpful and explained the entire process.
We had an estimator come out to our house and measure for new Patio door, windows in our living room and kitchen. The estimator gave us lots of options based on what our house looked like and what we were trying to achieve. He also recommended for us to visit the showroom so we can see the options.
The showroom was very helpful and the staff was great at answering questions and showing us the samples. We
Jeffrey Z.
Jul 20, 2016
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Thanks to Old Town Glass, I now believe in miracles! It's a miracle that this company is still in business. After literally months trying to get them to replace two small defective windows under warranty, I finally went directly to the manufacturer, Milgard, that took the job over and got it done quickly. In all the years I have dealt with businesses, I have to say that this was the most frustrating experience I have ever had. They don't return phone calls, say they will do something and then don't, and never follow through. There's no doubt in my mind that any positive reviews
Moneeka O.
Jun 14, 2016
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Ordered Phantom Screens through Old Town Glass in Novato, California. High Tech Screens is the distributor and the manufacturer of the screens for Old Town Glass.
I contacted High Tech Screens first before making a purchase through Old Town Glass. I spoke with RICK about coming out to measure 2 doors (small job I admit) and see sample colors. Rick informed me, very clearly, he WOULD NOT come out to measure until I purchased the Phantom Screens and paid in full. After a bit more conversation about my unwillingness to purchase a product I haven't seen sample of, Rick told me to go to Old Town
I contacted High Tech Screens first before making a purchase through Old Town Glass. I spoke with RICK about coming out to measure 2 doors (small job I admit) and see sample colors. Rick informed me, very clearly, he WOULD NOT come out to measure until I purchased the Phantom Screens and paid in full. After a bit more conversation about my unwillingness to purchase a product I haven't seen sample of, Rick told me to go to Old Town
Gray M.
Apr 25, 2016
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You know what I hate? People who don't follow through. It ends up wasting a lot of my time. I should have checked Yelp before I bothered trying to give Old Town Glass my business.
Michelle was very helpful when I walked in. We looked in a catalog and found a part and everything seemed great. One of the experts even came over to help. I left happy to have chosen Old Town Glass.
Then I didn't hear anything. I called and left Michelle a message. Nothing. Next day, another message. Again, nothing. I called a third time and asked her if she got my previous messages. She said
Michelle was very helpful when I walked in. We looked in a catalog and found a part and everything seemed great. One of the experts even came over to help. I left happy to have chosen Old Town Glass.
Then I didn't hear anything. I called and left Michelle a message. Nothing. Next day, another message. Again, nothing. I called a third time and asked her if she got my previous messages. She said
Chloe F.
Mar 12, 2015
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Just went in to look into order Milgard sliding glass doors, great customer service!
Entering the building, I was greeted immediately and got right down to business. Everyone was so incredibly friendly and knowledgeable giving me all sorts of advice for what I should purchase. As I went to order I was not only given several options for my purchase but also given detailed explanations of different aspects of ordering I would need to know. She explained title 24 glass and different types of screening (I have cats) and went over the different prices. They happily printed out several different quotes
Entering the building, I was greeted immediately and got right down to business. Everyone was so incredibly friendly and knowledgeable giving me all sorts of advice for what I should purchase. As I went to order I was not only given several options for my purchase but also given detailed explanations of different aspects of ordering I would need to know. She explained title 24 glass and different types of screening (I have cats) and went over the different prices. They happily printed out several different quotes
Clay A.
Nov 20, 2013
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I am used to pretty terrible customer service having survived a major remodel of my home where I contracted directly with several contractors and installers of floors, roof, windows, etc. Old Town Glass has set a new low bar for service. I guess at some point, you just let it go as "they don't want your business", but was shocked to see that the person I was interacting with, John Pope, was the actual owner of Old Town Glass!
Their service and performance on this deal simply could not have been worse. The unbelievable thing is that we wanted to use them, but John's complete
Their service and performance on this deal simply could not have been worse. The unbelievable thing is that we wanted to use them, but John's complete
