Racheal Ouellette-RE/MAX ELITE REALTY GROUP

Would not recommend renting from this property management company. Mandy and Jennie have a complete lack of customer service. My move out experience has been terrible with a lack of communication. I turned in my keys over 28 days ago. Have requested an itemized statement regarding all deductions from my security deposit.
At move out they stated everything looked good that just a few lightbulbs need to be replaced. Now I’m on day 28, still no security deposit back and no statement regarding how they are keeping some of it. I’ve requested it on a few requests but can’t seem to get an answer

This company needs to retrain their management company who does the rentals of property. They are not professional they stay behind there computers to communicate with their tenets. The manager has told us she was too busy to talk to us in person.
Rent was always paid on time but the respect was not given to us as great tenets. Things that should have been address before us moving in was not ie holes in the wall and doors, grass not cut, house not pressure wash, locks on the door didn’t work, house was not clean. These are just a few things that was wrong with this home. They have taken part

Positive: Responsiveness
Jose Maldonado was outstanding to work with! He sold our home and helped us find the perfect new home! From the time we listed to the time we moved, it was only just over 2 months! He genuinely cares about his clients and was so understanding with our unique situations. Highly recommend Jose!!

Genuine crooks. If you own a home and want to rent it out, do not use these guys. They allowed someone to stay in my home without a proper lease agreement, then when that person didn't pay for 6 months and they were instructed to evict him, they didn't start the process for another 6 months. The house was wrecked. I mean totally destroyed. They had their own contractor come through and say it was about 14k worth of damage, but they refused to pay for any of it, missing rent money, or maintain responsibility for ruining my home. I explain to them that I need to go to court to remedy the situation

Won't return emails or messages. Drove an hour and half wasted our time. Thought we had someone good . Turns out it was a bad one. after reading the reviews seems like everyone in that office is terrible at rental properties. So anyone reading this review dont waste your time. Just figure the rental properties yourself. Thanks for wasting our time. Hope you get better at it.

Great real estate company. The agents are super friendly and communicate well. Highly recommended for all buying, selling, renting, and property management needs.

We just closed on our new home last Friday and we could not be happier! Mandy Mowery helped us through the whole process as new home buyers! She made our home buying experience fun and stress free. She is knowledgeable and always available to answer questions and give guidance. We’re so thankful to have had her as our agent!

I was with ReMax for 3 and 1/2 yrs. They was very nice and caring until they merge and that's when it went down hill. They don't answer phones, email responses are delayed unless you owe money, disrespectful, spread your business around the office, prolong fixing item as I went over a month with no stove and had children, threatened to put you out if you late on payment(days not months. They just done have no care for the tenants. If I could, I would rate them 0. I would not recommend them to home seekers. It's a waste of time. I have moved on but I really hate leaving Kimberly because she was

Best property management experience in Jacksonville! I have dealt with two other companies in this town, and RE/MAX exceeded all expectations throughout every step of the process. Their listing agent quickly found us a house, set up the application, and we were signing a lease in no time. Additionally, their online portal makes paying rent and communicating service requests incredibly easy. They always took great care of us, especially when our landlord went into foreclosure. They immediately helped us navigate a new home (that we ended up buying) with no hiccups or delays. I really appreciate

The staff here is one big family. The atmosphere is positive, supportive, encouraging, and so much real estate experienced. The agents vary in age but I am amazed at how knowledgeable everyone is, regardless of age.