Guinco Service is the top tier of home appliance repair service. Our trained and certified technicians are here to provide repair service with integrity that is done right the first time. No upselling, no stalling and no false promises. Guinco Service is the W Service Network servicer for North Texas, Oklahoma City, Wichita, KS and Phoenix, AZ.
We have direct access to Whirlpool, which allows us to have hands-on factory training for your appliances. This also allows us to get OEM parts directly from the manufacturer. We will have the latest and most up-to-date service information on each unit to help ensure proper and timely repairs for you.
We have direct access to Whirlpool, which allows us to have hands-on factory training for your appliances. This also allows us to get OEM parts directly from the manufacturer. We will have the latest and most up-to-date service information on each unit to help ensure proper and timely repairs for you.
Services
Guinco is not just a team, but a family. The members of Guinco are chosen for their experience, training, courtesy, efficiency and even smiles. If you feel you are qualified, feel free to browse our open positions below or at Indeed, Glass Door or Zip Recruiter. We are looking for EXPERIENCED candidates with EXCEPTIONAL customer service for an Appliance Repair Technician position.
Reviews (18)
Mike A.
Jan 04, 2022
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Randall Sims was our appliance repair specialist. He was very knowledgeable, personable, and efficient. He switched out the board on our double oven and also gave me some good tips to prevent any issues in the future. Highly recommend this company and the repair specialist.
Will definitely use them again.
Will definitely use them again.
Delia Quinones
Dec 30, 2021
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Adam P.
Nov 22, 2021
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As the preferred Kitchenaid service provider in the area, I ordered a new button panel for my Kitchenaid over range vent hood. I was VERY specific about what part needed to be replaced. This was in March of this year. They showed up a month later with the wrong part. They then tried to charge me over $100 for the trip charge when they accomplished and diagnosed nothing. They said they would get the right part. I didn't hear from them for over a month. After about six weeks they started alerting me monthly that the part wasn't available. That went on for a few months then went dark again
Mk H.
Nov 15, 2021
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HORRIBLE flexibility with scheduling.
As a school teacher, needed an afternoon time for installation of a dryer part that was ordered and paid for.
ZERO help from "customer service" ..via texts- NEVER spoke to a person, and now delayed over a week for install of part, as I have to take a day off to accommodate Guinco's service department. What??????....
When I inquired, via text, to have a different arrival window other than 11-2, was told, "not possible".
NEVER will use again and will tell others.
TERRIBLE "customer service".
As a school teacher, needed an afternoon time for installation of a dryer part that was ordered and paid for.
ZERO help from "customer service" ..via texts- NEVER spoke to a person, and now delayed over a week for install of part, as I have to take a day off to accommodate Guinco's service department. What??????....
When I inquired, via text, to have a different arrival window other than 11-2, was told, "not possible".
NEVER will use again and will tell others.
TERRIBLE "customer service".
Michael M.
Nov 05, 2021
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Randall Sims came to our home today to fix the hinges on our fridge. He gave us an honest evaluation, was very transparent about labor costs up front (which not all service professionals are), and was efficient with our time. We were very pleased with with Randall's service. Our entire home has KitchenAid/Whirlpool products and if we have any repair needs we'll be back with Guinco.
C. & B.
Oct 14, 2021
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If I could leave ZERO stars I would. This company is a waste of time. They do not give you a time frame of when they are coming until the evening before your appointment. Then will cancel your appointments the morning of “for unforeseen incidents”, then reschedule a week or more out….only to cancel the morning of AGAIN. To expect people to completely rearrange their schedules at the drop of a hat only for the company to cancel is absolutely absurd. I’m a reasonable person and understand the unavoidable things happen. But for it to be a routine “incident,” this company needs to evaluate
Jaime M.
Oct 05, 2021
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I was very impressed with the service. Shane Peterson came out (and was training another person who was equally awesome) and was able to quickly identify the problem, fix it and also took time to explain how to properly clean the dishwasher filter. He also noticed that the wheel track on top wasn't great and fixed that too!
Jennifer S.
Oct 04, 2021
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Great experience with Guinco. My ice machine was not making ice. The technician (Cameron H.) arrived within the scheduled window and texted when he was on the way. He quickly determined the water line froze and fixed the issue. He was knowledgeable and professional. He hadn't even drove away when someone called to ask if I was satisfied with the service. I highly recommend Guinco and ask for Cameron.
Rolan Liwanag
Sep 13, 2021
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I requested a service because my washer has 2 problems. [1] the washer is not doing the wash cycle. it just keep on doing the sensing and then trying to wash but not really washing then going back to sensing and going back to washing and then done. [2] the hose where the water is from got coroded and needs replacement. It took me 2-3 weeks to book the appointment. When the day finally came, Tyler, the service man said, there is no hose. I cant fix your washer. I told him, that is part of the problem I reported. he said, he does not have that and i told him i can get it from Home Depot nearby. he
Charles Crist
Sep 06, 2021
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Bad luck if your warranty company happens to choose these guys. It is impossible for you to reach the Wichita office and I tried like a dozen times, including leaving messages for the Arizona office to call Wichita to them call me back. They kept saying the guy wanted to keep his number private. Are you freaking kidding me? Doing a $500 repair and we aren’t allowed to call you. For crying out loud, get a second business phone that you only answer during hours. Absolute nightmare. In the end my service call got canceled again with absolutely no communication from them. Total waste of my time.
Tiffany H.
Aug 05, 2021
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Randall Sims was the specialist who came to help with our oven, which wasn't heating up. He was quickly able to assess the issue and fix it accordingly. Randall was professional, very kind, and super respectful. He even gave us additional tips on other appliances - things I had no idea of and will be mindful of moving forward. Such a great experience!
Marvin Borsand
Jun 26, 2021
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Nicole Marquez
Jun 04, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Dryer was making a loud banging noise as if it had some balls bouncing around in it. Contacted our home warranty company who set us up with Guinco. Nick arrived early and resolved the problem and replaced some worn out parts quickly. My dryer never sounded quieter and I'm a happy customer.
Service: Washer/dryer repair
Dryer was making a loud banging noise as if it had some balls bouncing around in it. Contacted our home warranty company who set us up with Guinco. Nick arrived early and resolved the problem and replaced some worn out parts quickly. My dryer never sounded quieter and I'm a happy customer.
Service: Washer/dryer repair
Linda V.
May 24, 2021
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Shane Peterson has come out to my home twice.
The first time to fix the microwave he was very detailed letting us know what the problem was as he fixed it and we were 100 percent happy with him.
The second time was today for a temperature problem with the oven again he explained the problem in detail and fixed it.
My husband and I felt very pleased with his excellent service and experience. He was so personable, kind and respectful and truly cared about the product and our issues.
Bottom line Shane is a great employee and it has been refreshing to work with someone that has so much experience
The first time to fix the microwave he was very detailed letting us know what the problem was as he fixed it and we were 100 percent happy with him.
The second time was today for a temperature problem with the oven again he explained the problem in detail and fixed it.
My husband and I felt very pleased with his excellent service and experience. He was so personable, kind and respectful and truly cared about the product and our issues.
Bottom line Shane is a great employee and it has been refreshing to work with someone that has so much experience
Sirrod G.
May 07, 2021
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The pump went out on our ice maker. Guinco was quick to respond. They were on time for the 1st appointment. They had to make a second appointment because the part had to be ordered and they were on time for the 2nd. Our technician Samuel was fast and took the time to explain what was going on with the ice maker. We will use Guinco for all of our appliance repair needs.
Chris E.
Mar 26, 2021
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I've been having issues with my oven and Guinco is the preferred repair vendor for whirlpool. They have been awesome to work with on this "project". Jeremy has done an outstanding job and has helped mitigate my issues when he can. Very knowledgeable and trustworthy when it comes to diagnosing and repairing equipment. I would definitely recommend them as your go to service/repair shop for all your home appliance needs.
Megan Thiede
Mar 06, 2021
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Positive: Professionalism, Quality, Responsiveness
We had Guinco come out for a factory repair on our dishwasher. Carleen was our technician and she was always prompt, professional and courteous. She diagnosed the issue extremely quickly and came back a couple days later to finalize the repair. She was extremely knowledgeable and helpful - highly recommend this company and Carleen!
Service: Dishwasher repair
We had Guinco come out for a factory repair on our dishwasher. Carleen was our technician and she was always prompt, professional and courteous. She diagnosed the issue extremely quickly and came back a couple days later to finalize the repair. She was extremely knowledgeable and helpful - highly recommend this company and Carleen!
Service: Dishwasher repair
Dietmar Hanke
Jan 27, 2021
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Bought a new Whirlpool Duet washer/dryer set. Dryer did not dry. Called Guinco and Carleen arrived on time as scheduled. Within 10 minutes she diagnosed the problem, ordered a replacement part, and told me how long it would take. When the part came in she returned, disassembled the dryer, and replaced the defective part. No mess. In and out in about 30 minutes. Knowledgeable, courteous, congenial, and careful - a truly rare combo these days and a pleasant experience.
