Fred M Susan Auto Body

The front line staff (Rafael and Dennis) was remarkably patient with me, kind, and extremely knowledgeable. They kept me informed about my car’s progress, and they actually delivered it six days earlier than projected! The work was outstanding! Better than I had expected. And, my car was cleaned outside and in - like a brand new car! I am extremely happy with my entire experience with JMS!

Positive: Professionalism, Punctuality, Quality, Value
Rafael and the team are the best in the business! They got my car looking great again after some dents & scratches for a reasonable price. They also detailed the entire car and made everything look brand new. This team really goes the extra mile and I'm happy to have them as a neighbor.

Due to an accident, I recently had my car towed to Fred M. Susan Auto Body. I choose them because they were an approved shop of my insurance company, and because of the reviews. When I walked into the office, he brought me to my car and showed me his assessment of the damage. After I grabbed my belongings from the car, I asked him some questions about what causes a car to become a total loss. He explained super clear how/why. I also asked if he had any advice about what my insurance company may offer me if car is total loss, and how to protect myself from a low quote. He walked me through some

Positive: Professionalism, Punctuality, Quality, Value
Rafael, Dennis and Rafael’s collision repair and paint team did a great job on my car. When I spotted a missed spot Rafael professionally and kindly resolved my concerns immediately. I will definitely use Fred M. Susan again and that team has earned a high level of recommendation from me. IG
Service: Painting

This business professionally repaired by damaged bumper in a quick and speedy manner! They provided constant updates at every turn, and even helped repair some dings that were close enough to the paint blending (covered under the insurance) at a very fair price! They even went so far as to clean the interior of my vehicle! Would recommend!

I would give more than 5 Stars if it would be possible. At Fred M Susan Auto Body, I was treated like a top priority customer. Their professionalism and Job made me feel good and happy at same time. I definitely recommend Fred M Susan Auto Body to my friends and family. They did a wonderful job in my car, it seems like new. Thanks Fred M Susan Auto Body.

The BEST experience I’ve ever had with an auto body shop. Rafael and his team are so nice, professional, and wonderful to work with. I needed some body work done right before my car lease was ending, and they were able to turn it around on a very tight time frame. Fred M Susan is AWESOME!!!

Rafael really took care of me - since walking in the door and walking out the door. Recently got in a hit and run (first time putting in a claim) and Rafael took the extra steps in calling the insurance company and helping me out. His team kept me updated constantly! Work was done beautifully and they even cleaned my car inside and outside. Couldn't have asked for anything more! Would recommend Fred M Susan Auto Body to everyone I know. Thanks Rafael!!

Absolutely amazing service, from getting an estimate, availability to drop off the car, and speed of the repair. My car was scratched in the garage at work and the person drove off, so all in all a bad situation. However, going here, they were able to give me a really reasonable estimate and take the car the following week (which was most convenient for me). After dropping off, I was told that it would likely be ready by the end of the week, however everything was finished (with a complete clean of the interior) by Tuesday. Absolutely fantastic, from start to finish. If I ever have the need to

A fender bender/insurance claim brought me in to Fred M Susan Auto Body to get my entire front bumper, grill & left headlight completely replaced. Was very nervous to have work done on my 2013 Lexus as its pearl white (a 3-stage coat) and very hard to fade into the rest of the car. Front desk woman, Mary, was incredibly nice and explained everything to me that would be happening. Signed up for text alerts through the shop and was always updated about the estimated time of completion. Very professional staff and very easy to work with.
Went to pick up my car and couldn't have been happier with