Our qualified and factory trained technicians have over 25 years experience and strive for excellence. Of course, all our appliance technicians are background screened and drug tested, and receive continuing education and training to provide our customers the highest level of professional appliance repair service possible.
J&H Appliance Service technicians use the latest equipment and procedures to safeguard our customers, their property and their time. We pride ourselves on our Customer Service and provide a level of courtesy and professionalism unmatched in the appliance service industry. PROMPT and ON TIME is our scheduling focus and goal.
J&H Appliance Service technicians use the latest equipment and procedures to safeguard our customers, their property and their time. We pride ourselves on our Customer Service and provide a level of courtesy and professionalism unmatched in the appliance service industry. PROMPT and ON TIME is our scheduling focus and goal.
Services
We gladly service the following areas: Campbell, Cupertino, Los Altos, Los Gatos, Milpitas, Mountain View, Santa Clara, San Jose, Saratoga, Sunnyvale, and Palo Alto. We understand how important it is to trust the person who enters your home. We develop long lasting relationships with our customers by providing a safe, expert and reliable service to your appliance.
Reviews (11)
Diane P.
Dec 18, 2021
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John H.
Nov 07, 2021
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Tai T.
Oct 20, 2021
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Honestly, this business is a mixed bag. A new oven I bought was DOA, so I contacted the manufacturer and they sent me to this place. I book an appointment and the technician comes out at a reasonable time. Punctuality is important to me. Here's where things go awry.
The technician says that I lack the right voltage for the oven and didn't check the issue thoroughly. He spent about five minutes total and left. I call the company, then get the run around for a few weeks. They don't carry parts on hand and must special order, fine. Pandemic and all that I get it.
Several weeks later
The technician says that I lack the right voltage for the oven and didn't check the issue thoroughly. He spent about five minutes total and left. I call the company, then get the run around for a few weeks. They don't carry parts on hand and must special order, fine. Pandemic and all that I get it.
Several weeks later
Jane M.
Oct 18, 2021
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I rarely write reviews; I am, just as rarely, impressed by techs coming out to do a repair. But this is an exception.
Thank you, JH applicance for incredible service this morning for my Kitchenaid refrigerator. The tech was on time, thoughtful, analytical and evaluated the issue immediately.
He was courteous and helpful and even my husband, who is pickier than me about service, was impressed.
Can't recommend them highly enough!
Thank you, JH applicance for incredible service this morning for my Kitchenaid refrigerator. The tech was on time, thoughtful, analytical and evaluated the issue immediately.
He was courteous and helpful and even my husband, who is pickier than me about service, was impressed.
Can't recommend them highly enough!
Y. C.
Oct 07, 2021
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I was fortunate enough today to have Ed come out to my house and fix my KitchenAid refrigerator. Behind my Crisp draw, it was completely frozen with ice. It turned out that there was a part that needed to be replaced because it was not defrosting the fridge, so all my food was actually slowly spoiling. I took a few photos ahead of time and emailed them to the company and explained my problem to them so they were able to order the part before the tech/Ed came out. It took 2 hours for him to fix it! 5 stars to Ed and this company!
Barbara B.
Sep 21, 2021
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John B.
Sep 01, 2021
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Gman S.
Jun 11, 2021
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J&H was commissioned to do a warranty repair on our dishwasher. They do not stock parts and are reluctant to call the manufacturer for advice given the manufacturer's time-consuming phone tree. As such, the J&H techs visit, guess at what part needs to be replaced, order the part that's then installed at the next visit. So, two parts in, four visits, one month after the initial call and the unit is still not working. Yet another week waiting for their tech. What will be the next guess?
Weimin T.
Apr 30, 2021
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My still-under-warrenty dishwasher stopped opening the tablet dispenser during wash cycle. I scheduled an appointment on the whirlpool website and was able to get a slot with J&H the following week.
Salomon was the technician who came and repaired it. He called in advance to let me know he was nearby. Followed covid-protocol, although no shoe cover, but no biggie, as I had him entered through the garage which directly leads to the kitchen. He used the program on his phone to troubleshoot it and repaired it instantly. It turns out thr cable that connects the washer tablet was loose and all
Salomon was the technician who came and repaired it. He called in advance to let me know he was nearby. Followed covid-protocol, although no shoe cover, but no biggie, as I had him entered through the garage which directly leads to the kitchen. He used the program on his phone to troubleshoot it and repaired it instantly. It turns out thr cable that connects the washer tablet was loose and all
Drew M.
Mar 28, 2021
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My refrigerator was making a loud noise--but only intermittently. Walter from J&H Appliance came out, and while we could not replicate the problem while he was there, he checked out the video I had on my phone and also sent it to several other repair people to get their opinions. He said he would do some research and come back in two days. He gave me his number so I could text him more video when it happened again.
When Walter came back two days later, he had an idea of how to fix it. He showed me what he was doing and why. And it worked! Problem solved.
Walter was patient, friendly, helpful
When Walter came back two days later, he had an idea of how to fix it. He showed me what he was doing and why. And it worked! Problem solved.
Walter was patient, friendly, helpful
Shyam N.
Jan 04, 2021
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I had J&H repairman to fix my dishwasher. He has been out 2 times as he had to order a part but the dishwasher still does not work. The issue is that if the door does not shut properly it shuts itself off. They replaced the sensor in the door but have been unable to fix it. And they cannot come out for another 3 days to try and fix it. Extremely disappointing work and service.
