Secure Remote Support is your one-stop and one-click solution to "above the standard" online computer repair. We specialize in correcting issues that effect your computer's speed and overall performance, and we perform this service remotely, securely, and in real time. Our service is quick and effective, our rates are affordable, and our expert technicians still remember how to speak in plain language to real people.
Whether you prefer phone, email or live chat communication, Secure Remote Support is available twenty four hours a day, seven days a week for all your online technical support needs. Secure Remote Support guarantees the 100% removal of all viruses, malware, and spyware infections on your machine. We make it our goal to get your machine up and running as quickly as possible.
Whether you prefer phone, email or live chat communication, Secure Remote Support is available twenty four hours a day, seven days a week for all your online technical support needs. Secure Remote Support guarantees the 100% removal of all viruses, malware, and spyware infections on your machine. We make it our goal to get your machine up and running as quickly as possible.
Services
Secure Remote Support, Inc. offers all of its customers a "No Fix, No Fee Guarantee" with each of its services. For more information on our NO FIX NO FEE policy, and how it applies to our services, please contact one of our support representatives. In addition to our "No Fix, No Fee Guarantee" we also offer a 100% money back guarantee on any services not fulfilled.
Provides support for all performance, network, security, printers, cameras and other peripherals. Support for up to 3 computers, includes above services as well as 2 buddy, and 5 technician consultations yearly. Support for unlimited computers in your home or home office. Includes all of the above services and 2 buddy passes a year, and unlimited technician consultations.
Below you will find answers to the most commonly asked questions about Secure Remote Support's services and operation. Our desktop sharing software allows us, with your permission, to remotely view your computer's working functions through your own computer screen. While we move through your system identifying and correcting problems and conflicts, you are able to monitor our activities, and control our access as you see fit.
Reviews (10)
Howard Turner
Oct 05, 2020
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I’m glad I found these guys last night. I have a report due on Monday and my computer crashed. Tony was the guy working last night and he was able to log into the computer and get my report back, except for the last page!! I had a virus on the machine that locked everything up and made it appear to be all kinds of jumbled characters. I’m glad they were able to help and I would definitely use them in the future. It was a little on the expensive but I did get a virus protection software to replace Mcafee which was not working very well at all and was the entire reason I had to call these guys
Sue G.
Aug 01, 2020
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I ordered a laptop arm I needed put together and drilled into my desk. What an amazing, perfect experience. He even made it fit with my late work schedule. He knew exactly what he was doing, obviously much experience. I felt confident the whole time and it came out just right and what I asked for. Bonus, he showed me a feature on my office chair, too. :)
Howard T.
Apr 05, 2020
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Called them late on a Saturday night for a crashed computer during this covid-19 Corona virus pandemic. I have to have my report ready by the start of business on monday and the computer hard drive crashed. Turns out my McAfee virus protection had failed and let in some baddies.
They got it squared away in a few hours and got my report recovered almost entirely.
Your best bet is to look into remote connection repair and ask for Tony. I will be using them in the future but hopefully not to distant future. If I learned anything from this mess it is not to use McAfee at all.
They got it squared away in a few hours and got my report recovered almost entirely.
Your best bet is to look into remote connection repair and ask for Tony. I will be using them in the future but hopefully not to distant future. If I learned anything from this mess it is not to use McAfee at all.
Noah McCaskill
Oct 20, 2019
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These guys saved me when I was in a bind. I had to get my machine upgraded from windows 7 because Microsoft is not supporting it anymore. I had to make sure all my stuff worked before I switched. Justin was able to log into my machine get the backups done, saved all my music and pictures, they mailed my disks to me, and then do the upgrade. It was relatively painless. Little expensive, but all technology support is these days. Id much rather have someone qualified and get it done right than screw up my computer like the last guys did. THANK YOU JUSTIN! Hopefully I wont be back. Oh yea, if you're
Jason H.
Nov 01, 2017
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Recently order computer repair service from this co. Took time off work to wait for a repair tech to show at house for a prearranged appointment. The tech never showed. I was not even contacted to be infomred they might be late or needed to reschedule. An absolute no show. When I provided feedback to Amazon, where I was assigned this service, they worked the problem as best as possible and the company did attempt to contacted me to reschedule the appointment. When I could not pick up their calls due to various appointments, I was blamed for not being available to return calls to the company. Wrong
Laura Del Gaudio
Jan 31, 2017
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I heard about this company from a complaint about another co. I had used in the past and saw they were being sued by the Federal Government. Another person said they had used Secure Remote Services and was very happy that they had solved a difficult problen. I saw they recieved a BBB A + rating. I thought it was a good idea to try them because my computer was in such bad shape I was ready to just throw it away and start all over again. I figured before I did that I would talk to them and get a feel for what they were all about before I paid for anything. Not only did I get transparency from them
Jessica Morris
Dec 25, 2015
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I hired Secure Remote Support to check out (hopefully repair,) some viruses on my computer. They were referred to me by a family friend last year and I just now had a reason to utilize their services. I am going to start by saying this has been one of the most pleasing experiences I've had with any service related company.
Hiring a computer company is somewhat of a daunting process. I don’t know enough about it to not get ripped off and unfortunately have been lied to by companies like Geek Squad or the shop down the street. Luckily, I felt confident due to this being a referral from a trusted
Hiring a computer company is somewhat of a daunting process. I don’t know enough about it to not get ripped off and unfortunately have been lied to by companies like Geek Squad or the shop down the street. Luckily, I felt confident due to this being a referral from a trusted
Mike Wilburn
Nov 18, 2015
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Secure remote support has been the IT gurus in charge of our companies IT support for over 4 years. We had been utilizing an in-house IT support division but with increasing costs, it was no longer realistic to have an in-house team to manage our 40-50 user terminals.
In the last 4 years we have experienced a tremendous 100% up-time on all terminals and have experienced next to NO issues with the support provided by the technicians at secure remote. These guys are very professional, well educated, very polite, and easy to speak to. We do have a couple of dedicated technicians to our account that
In the last 4 years we have experienced a tremendous 100% up-time on all terminals and have experienced next to NO issues with the support provided by the technicians at secure remote. These guys are very professional, well educated, very polite, and easy to speak to. We do have a couple of dedicated technicians to our account that
Ashley Jones
Oct 09, 2015
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Thank you so much guys! You totally saved my skin. Without you guys, I honestly don’t know what I would have done!
I hired secure remote support to recover some lost files. Apparently, I had accidently gotten a virus on my computer that had corrupted my files and caused me to lose my thesis paper that I had been working on for 6 months! Every time I tried to open it, it would pop up a word document with a bunch of random letters and symbols I'd never seen before. They had informed me that it was a virus that deletes all your information and is VERY difficult to get repaired properly.
Within
I hired secure remote support to recover some lost files. Apparently, I had accidently gotten a virus on my computer that had corrupted my files and caused me to lose my thesis paper that I had been working on for 6 months! Every time I tried to open it, it would pop up a word document with a bunch of random letters and symbols I'd never seen before. They had informed me that it was a virus that deletes all your information and is VERY difficult to get repaired properly.
Within
Tyler A.
Mar 07, 2015
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I hired Secure Remote Support based on the suggestion of another customer of theirs. I've gone through a couple different services and have gotten screwed over, so I was really hoping that didn't happen again.
I came across their site when looking for some reputable online computer companies that could log into my pc and repair it as quickly as possible. I didn't realize quite how bad the viruses were on my machine, but the technician, Chris, that I reached when calling their toll-free number, helped me out. He assured me they could fix it within 6 hours or so. We connected the
I came across their site when looking for some reputable online computer companies that could log into my pc and repair it as quickly as possible. I didn't realize quite how bad the viruses were on my machine, but the technician, Chris, that I reached when calling their toll-free number, helped me out. He assured me they could fix it within 6 hours or so. We connected the
