When our company was first founded in 2000, we were known as YM Plumbing. We initially focused on plumbing and construction work, but since expanded into an HVAC company. We have established a reputation over the years in the Piedmont Triad and the surrounding areas and have kept the same core values over the years.
In 2017 when brothers Jack and Jim Sutton purchased the company, the name was changed to Sutton Brothers Repair & Service. Sutton Brothers is different than other HVAC companies because we believe in the highest level of responsiveness and customer care. Our company will not leave you uncomfortable and without service.
In 2017 when brothers Jack and Jim Sutton purchased the company, the name was changed to Sutton Brothers Repair & Service. Sutton Brothers is different than other HVAC companies because we believe in the highest level of responsiveness and customer care. Our company will not leave you uncomfortable and without service.
Services
At Sutton Brothers, we want to help you keep your home warm and comfortable. No matter what your heating needs are, our professionals have a solution for you. From furnaces to heat pumps to ductless systems, you can rely on our experts for installations, repairs, services, and maintenance. We are always here for you.
We have partnered with GreenSky to provide financing options to help you to manage the cost of a new system. With approved credit, you'll gain access to monthly payments, fair interest rates, and flexible terms, which will allow you to enjoy a new system that truly meets your needs while working within your monthly budget to spread out your purchase over a longer time.
Your air ducts have so much more to do with your home comfort here in North Carolina than you know. Hidden behind the walls, floors, and ceiling of your home, your air ducts or ductwork, act like a superhighway delivering maximum comfort to the rooms in your Kernersville home. In many ways, air ducts are the core of your heating, ventilation, and air conditioning (HVAC) system.
Here in the Kernersville area, our Sutton Brothers team is working more and more with ductless systems, also known as ductless heat pumps and mini splits. You may not be familiar with them, but you more than likely you have seen them. These small heating and cooling systems offer efficiency and flexibility beyond what more traditional heating, ventilation, and air conditioning (HVAC) systems can.
For heating and cooling homes in North Carolina, heat pumps are always a popular choice. These energy-efficient systems can act as both your furnace and air conditioner, making them a wise investment when it comes to energy and your budget. At Sutton Brothers, our heating, ventilation, and air conditioning (HVAC) experts possess the experience and knowledge to install, repair, and maintain your Kernersville, NC, home's heat pump.
Reviews (11)
Janet Mills
Jan 05, 2022
Report
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Sutton brothers their plumbing installing is very satisfactory. They will give the factor at the end you have a magnificent result. They are professional on all levels of plumbing.
Services: Repair pipe, Repair toilet, Unclog drain, Find & repair leak
Sutton brothers their plumbing installing is very satisfactory. They will give the factor at the end you have a magnificent result. They are professional on all levels of plumbing.
Services: Repair pipe, Repair toilet, Unclog drain, Find & repair leak
Rich
Jan 03, 2022
Report
Andrew Toland
Dec 27, 2021
Report
Positive: Professionalism, Punctuality, Quality, Responsiveness
The entire experience with Sutton Brothers from start to finish has been exceptional. Excellent communication, excellent quality, and fair price. We had them re-pipe our entire home (old home with galvanized piping) and it was done cleanly, professionally, and quickly! Highly recommend.
Service: Installation
The entire experience with Sutton Brothers from start to finish has been exceptional. Excellent communication, excellent quality, and fair price. We had them re-pipe our entire home (old home with galvanized piping) and it was done cleanly, professionally, and quickly! Highly recommend.
Service: Installation
Ken Cheshire
Oct 16, 2021
Report
Leigh Tysor Olsen
Sep 28, 2021
Report
When we discovered an unknown leak in our water line, I contacted Sutton Brothers. David came out and in less than an hour, located and repaired our issue. He was friendly and professional. And the repair price was WAY less than we had expected.
When it’s time for more repair or maintenance, we will definitely contact Sutton Brothers!
When it’s time for more repair or maintenance, we will definitely contact Sutton Brothers!
Teresa B. Taylor
Apr 22, 2021
Report
Cory Davis
Nov 02, 2020
Report
I really enjoyed the service provided. Chad was very accommodating and stayed in communication with me until my technician arrived. My tech fixed the hot water heater in less time than I originally anticipated. I had a very pleasant experience. I would definitely recommend their services to all my friends!
Moon T.
Oct 09, 2020
Report
Perfect experience, scheduled on line - on their website-, quick and easy. Got heads up communication that my Technician was on his way (I could actually track him) as well as a picture and a short profile. The work was done professionally, I think he went beyond a good repair and gave me a great repair. Payment at the door. Fantastic experience.
Justin F.
Sep 01, 2020
Report
Hate to leave a 1 star review, especially now, but this company deserves it for their misleading policy that they guarantee their work.
My old toilet broke, so I went and bought an American Standard brand toilet, sealed new in box, from Lowe's. I had another plumber coming, but they rescheduled to Monday. Sutton was able to schedule me for Friday morning so we wouldn't have to go the whole weekend with a broken toilet.
The tech came Friday on time and was friendly and professional, and he removed the old toilet and installed the new one. He said he tested the new toilet several times
My old toilet broke, so I went and bought an American Standard brand toilet, sealed new in box, from Lowe's. I had another plumber coming, but they rescheduled to Monday. Sutton was able to schedule me for Friday morning so we wouldn't have to go the whole weekend with a broken toilet.
The tech came Friday on time and was friendly and professional, and he removed the old toilet and installed the new one. He said he tested the new toilet several times
Josh Sebelius
Apr 09, 2020
Report
Mike R.
Dec 06, 2019
Report
Had a great/candid conversation today with the GM of Sutton Brothers. During our call I discussed our frustration and Brad was open regarding their approach and their opportunities for customer service improvement. I felt much better after our call, and I believe we have come to a mutually agreeable solution. Thank you Brad for reaching out!
