If you're on the fence about refinancing, consider some of the top reasons for taking advantage of today's low rates. In accordance with the Shelby County Health Department's Second Amended Order No. 24, face masks must be worn by all members, employees, and visitors at our Germantown, Tennessee branch.
Services
Southeast Financial has been serving members across the state of Tennessee and beyond for 85 years. The positive growth in our membership, as well as the expansion of products and services we have experienced could not have been realized without the continued support and patronage of our members, as well as the dedication and enthusiasm of our Credit Union team.
Let's team up on your financial plan today. Set up a no-cost, no-obligation appointment by phone or in-person at the branch most convenient to you. Check the background of your MEMBERS Financial Services representatives on FINRA's BrokerCheck. Ken Coulthard is the program manager and a financial professional with MEMBERS Financial Services located at Southeast Financial Credit Union.
At Southeast Financial Credit Union, our employees are an important part of our success, and we are excited that you have selected us to round out your career search. We are committed to providing an environment that fosters professionalism, growth, and opportunity. We recognize that our team is the reason we provide one of the highest levels of member service anywhere.
Southeast Financial has established a scholarship program to encourage and assist young people in furthering their education through post- secondary studies in university or vocational programs. This scholarship is just one way that we give back to the communities we serve. Two $2,000 scholarships are awarded to high school seniors who are members or dependents of members in good standing of the credit union.
Offering credit union membership is a no-cost, no-administration way to enhance your employee benefits package. We'll come to your office at a time that's convenient for you and set up in a break area or other convenient location. We'll educate your employees on credit union benefits and help them sign up.
Reviews (10)
Elizabeth C.
Apr 04, 2020
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I've been using SFCU for several years and they have put a hold on my card probably 8 times now for "fraudulent" activity when I was just using it the way I always do. They never checked with me first or let me know after they did it. $32 overdraft fee and $1.50 "daily negative balance fee." There is no way to reach them on nights or weekends at all. I'm switching to a bank as soon as possible.
Tina D.
Oct 18, 2019
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I took someone I n my family to open an account. The teller was clearly having a bad morning at 9 am. She asked for proof of ID and address. We provided it. She took an internal call while helping us set up a new account and details were said in front of us. Unprofessional. She gave very little attention to us trying to start a new account and expressed difficulty in our proof and gave us no alternative solutions. We left upset. No need to go back. Gave a manager a voice mail. Waiting to express our concerns with the unfriendly teller Debbie in Franklin tN.
Meredith B.
Aug 20, 2019
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Bart K.
May 23, 2019
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After receiving a quote from them via LendingTree, I was asked to submit a loan application for a boat purchase. I was told they process loan requests in 1 day. It's going on 5 days now and I still can't find anyone to tell me when I can expect a response. Very frustrating to wait days on a process that should takes seconds (literally).
Steven L.
Nov 22, 2018
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Lea M.
Jun 28, 2017
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Let me start off by saying my parents have closed their accounts here and I'm currently waiting on a check so I can close my accounts/loan. We purchased a boat in SC which does not require trailers to be titled. TN requires titles. So, we had to go through the DMV to get the paperwork to satisfy the TN requirements. Everyone knows how slow the DMV is. The trailer was valued at $750 on a total loan value of $15.5K. Immediately after the loan finalized, Southeast Financial began calling me almost on a daily basis to harass me for the title of the trailer. They already had the title for the boat
Shane B.
Sep 07, 2016
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Parked on the street at a meter near this credit union. I needed some quarters for the meter, so I went in there expecting that someone might be able to exchange a dollar bill or a $5 bill for some quarters. Nope- they say it's against there policy for non-members. I argued with the teller- I asked her if she knew how dumb it sounds that a bank can't exchange a dollar for some quarters. She just said "sorry- against our policy". So I went to Starbucks and they exchanged the dollar for me. Better customer service at Starbucks than this sad excuse for a bank. I went back in
Shan M.
Sep 29, 2015
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I'm very happy with Southeast Financial. I like the fact that they aren't a mega corporate bank. The employees at my branch in Memphis (Cordova branch) have always been courteous, friendly, and helpful. The reason they don't get 5 stars is because they only have 2 branches in Memphis, so I sometimes end up paying ATM fees for convenience sake. But I very much like the fact that they are a credit union, not a bank, and they have limited fees, good rates, and excellent customer service.
Brandon P.
Jul 01, 2013
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Was with them for 13+ years. Got busy and was 32 days late on two bills. After dealing with Stacey Dotson in collections, I ended up closing all my accounts there. I literally called them to pay my bills and they could not/ would not due to the amount I wanted to pay. Again, they refused my money over the phone. ( yes, the collectors at southeast financial literally refused my payment as too large!) Stacey closed my accounts out of spite that day, despite the fact that I payed the full balance, the entire balance.
So, if you're looking for a bank alternative that will close your accounts
So, if you're looking for a bank alternative that will close your accounts
Jamie D.
Dec 09, 2011
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Having been with the leaching corporate banks my whole life; I made the conscious decision to vote with my money by choosing to bank exclusively with Southeast Financial Credit Union.
Since getting two vehicle loans, a checking and banking account, I have found that Southeast Financial Credit Union provides seamless processes and efficient problem solving.
Yes, it is a little work to update your accounts at a new institution. The effort is worth the time.
They gave me simple interest on my loans. They have no ATM fees and no account fees. They have on-line banking and excellent customer service
Since getting two vehicle loans, a checking and banking account, I have found that Southeast Financial Credit Union provides seamless processes and efficient problem solving.
Yes, it is a little work to update your accounts at a new institution. The effort is worth the time.
They gave me simple interest on my loans. They have no ATM fees and no account fees. They have on-line banking and excellent customer service
