Mount Carmel Fitness Center

Lots of fitness classes available covering a wide range of interests. Staff was friendly and helpful. The facility was excellent, I mean there was a hot tub in the locker room with plenty of lockers, showers, space and they even provide clean towels. Wow.

The front Desk service is very professional and courteous if you are ready to go to a Facility to stay fit this Fitness center is by the book clean and secure. Look forward to meeting Smokie, Angie, Beth, Angel and Shallie they all put in a extra effort. Safe Journeys to all always!

Critical: Communication, Professionalism, Quality
If you’re interested in swimming look elsewhere (like Westerville Community Center). The manager of the pool overbooks it. They rent the facility to the schools crowding out paying members. Yes, they are getting paid twice and are effectively cheating members out of the monthly dues.

Called to cancel the account due to COVID - was told to place the account on hold for 6 months instead, and if by the end of 6 months I still want to cancel, they would. After the 6 months ended, they started charging me again. I explained that I wanted to cancel and not bridge the account, but they kept ignoring my emails and calls and I had to walk in to cancel. Still didn't allow me to cancel. Their sales rep, Paul was pretty much laughing at me and their billing individual, Barbara didn't want to hear me out. so I had to go to the bank to finally get my charges revoked, the bank did thankfully

I signed up after the COVID restrictions were put in place and I have no complaints thus far. The gym is well maintained, clean, has plenty of equipment and alternative activities (classes, stretching areas, etc.) and great staff.

Be careful with the swimming program!
If you are thinking about starting swim lessons with them, thing again. Their instructors are good, however the scheduling system is a mess! There’s only one person handling schedules and there’s a lot of mistakes. I got canceled with no reason and they can’t re-schedule me. I had experience I went there and found out that our instructor got doubled booked and lost our spot. It was such a mess. Instructor turnover is very high too. If they can get their scheduling system right, I would love this place. It’s very sad the bad customer experience is driving

So far I am completely satisfied with switching gyms. They have alot of amenities, everything has been clean and well kept, and even when I was there during a busier time we weren't packed like sardines. There was no waiting for machines and I was easily able to do my workout without any problems. Great facility for your money.

They do good things for the community (pretty much just free events with food, massages, and access to the gym). It’s up-to-date, with a decent facility. They also give away free passes.
Locker rooms are clean with amenities like a sauna, showers with soap and towels, hair spray, shaving cream, hand lotion, a scale, and you don’t need to bring a lock. They even have a lounge and air sports.
Cardio equipment is pretty good. They could have more strength equipment though. I’d say 70% of people are older and come here just to get in shape.
Haven’t used the pool, but it looks spacious with

A wonderful place to work out. Such a breath of fresh air after going to Planet Fitness for a year. The machines are nice and new and well taken care of. The cardio equipment has touchscreens with entertainment options. The staff is very friendly and they always have workout classes going on. Nice to have a pool too! The locker rooms are very clean and well stocked. Definitely worth it.

I have been a member here for a couple of years. The place is great! Steam room, sauna, and hot tub in the locker room. There is towel service in the locker rooms, at the pools and on the workout floor. All workout class equipment is provided. They even provide yoga mats and blankets.
The staff is great, kind and helpful. This is an excellent place to start or continue your fitness journey.