At Pen Air Federal Credit Union respect is a guiding principle. An unshakeable belief in dreams and the can-do attitudes that make them real. As the largest and oldest local credit union in Pensacola, Florida with $2.3 billion in assets, we are dedicated to enhancing lives through exceptional service, strength and financial solutions.
We currently have 12 locations in Northwest Florida and Southeast Alabama. Pen Air is a not-for-profit, member-owned financial institution, serving our community since 1936. A sense of Community and Generosity are two qualities we value highly. We are humbly generous with our time, talents and sponsorships throughout the communities we serve.
We currently have 12 locations in Northwest Florida and Southeast Alabama. Pen Air is a not-for-profit, member-owned financial institution, serving our community since 1936. A sense of Community and Generosity are two qualities we value highly. We are humbly generous with our time, talents and sponsorships throughout the communities we serve.
Services
We are looking for talented people to join our team! Pen Air Federal Credit Union continually seeks individuals who are highly motivated and service-oriented who want to grow in their career. Working with us is more than a job, we are a family and a work/life balance is important to us. Pen Air strives to offer the best in financial products and services to its community.
You can take control of your money. By creating a spending plan, you'll break the debt cycle and use your money for what's most important to you - retirement, a dream vacation, a down payment for a house. Whatever your goal, a strong spending plan is the foundation for reaching it.
That's why we've provided access to free and confidential financial counseling and education through BALANCE, a respected financial education organization, to provide free confidential financial counseling to our members.These personal finance education programs - for adults, teens, and college students - are designed to guide you through the core aspects of personal financial management and to help you move toward financial success.
That's why we've provided access to free and confidential financial counseling and education through BALANCE, a respected financial education organization, to provide free confidential financial counseling to our members.These personal finance education programs - for adults, teens, and college students - are designed to guide you through the core aspects of personal financial management and to help you move toward financial success.
Keep up with all the latest events, educational webinar and seminars as well as holiday closures at Pen Air. Retirement can be a great time for seniors if they are prepared financially. Attendees will learn about specific retirement concerns such as managing money, Medicare, Social Security, improving cash flow, insurance, investing, estate planning, and more.
Managing your money with a Pen Air Federal Credit Union checking account is simple with features that make banking easy with no monthly fee or balance requirements. Convenience and security are the goal as our free debit card gives you secure access to your money everywhere you go, online or offline.
At Pen Air, our goal is to help build a strong foundation for financial independence in every stage of life. The Level UP Minor Account Program was designed to help our young members watch their money grow with them. We believe in providing ways to partner with you, the parent, in building healthy banking habits early on through saving opportunities and educational programs.
Reviews (10)
Caleb Pate
Feb 02, 2022
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Daniel Monie
Dec 28, 2021
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Hailey Baumann
Dec 19, 2021
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I will never bank with Pen Air or it’s affiliates again after the horrible customer service they gave me over the phone when I had someone rob me and take everything from me. The girl I spoke to needs to loose her job including her subordinates and when I ask to speak to a manage she told me no. The guy I spoke to previously was able to help but but the girl I spoke to has no business being in a bank or any customer service I have been banking with pen air for 5 years! And that’s how they treat their loyal bankers.
Bill Leonard
Nov 28, 2021
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Asked teller to withdraw money out of MY account since I am on a family members account I gave her the account I wanted the money withdrawn from TWICE well low and behold she took it out of the WRONG account which I didn't realize until I had left, I accept the blame for not checking while I was at the branch but I felt I was dealing with professionals. When I returned I dealt with the teller next to her, who was very professional, the teller who made the mistake didn't have the decency to acknowledge the error nor apologize. This is not the service I would expect.
Kayla Dawson
Nov 19, 2021
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This bank is really good if you have time to go in and log in on a actual computer. If you use the app it NEVER works. It constantly says it can’t display the information. No matter where you are. Got a new phone cause they said it had to be my device. Turns out it’s just the app they have. Cause even with a brand new phone the app still doesn’t work
Beth Jensen
Aug 27, 2021
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Somehow an account I just keep at Pen Air was hacked and the hackers managed to use all all the money in the account and overdraft my account. This never would have happened with BOA. (BOA has always erred on the side of caution with my debit cards.)
I first called on the 17th regarding my account being hacked and spoke with a person. I had to leave a message for the fraud department! I could not talk to one of them. It is now the 23rd and I am on the phone yet again trying to get the fraud dept to do something about my account and shut off my card. It is unbelievable!
I first called on the 17th regarding my account being hacked and spoke with a person. I had to leave a message for the fraud department! I could not talk to one of them. It is now the 23rd and I am on the phone yet again trying to get the fraud dept to do something about my account and shut off my card. It is unbelievable!
Savannah Bates
Jan 08, 2021
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Matthew Nicholson
Sep 07, 2020
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Classic example of a small credit union gone corporate. Don't think you're getting typical credit union service here because you will not. This is nothing but big bank in disguise. I had some red flags in the beginning but ignored them. While my pay was severely affected by the Covid, I enjoyed endless harassment and threats from the loan department as I struggled to keep my vehicle from being repossessed by them. It mattered very little that I was making only 35% of my typical salary. The repeatedly lied to my wife and myself and the shady and policies they practice have only one purpose and it
Dan B.
Jan 17, 2019
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I don't know about these other people, but the service I've received since I opened my account has been stellar. They answer when I call. They respond to my emails, (when I've had a need to send one). My car loan payments are on time since I've been using the online money transfer. I couldn't be happier with them. Even when I considered a home loan a few years ago, they were quick to call me and set up the interview. They explained the whole process and advised me what to bring in to make the qualifying process quicker. Granted, I'm not a big fan of standing and waiting when I have to deposit money
Me To You M.
Sep 09, 2017
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Frustration!! Somehow I failed to sign the check for my monthly payment. You would think that someone would pick up the phone and call for a credit card number so that my payment would not be late and incur late fees. No!!! The check is held and returned a week later way after the due date so that I could be screwed out of money via late fees! I try to never be late with payments! Then, after calling immediately after opening the letter, no one answers the phone. I leave a message, and no one returns the call! I offer to drive the check to their office on a Saturday and need to know if they are
