US New Mexico Federal Credit Union
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US New Mexico Federal Credit Union
That's the amount we saved 80,000 US Eagle members in 2020. An average of $335 per member because they chose US Eagle over a bank and ended up paying less fees while receiving better rates. Over $24.8 million dollars in savings made many wallets breathe a sigh of relief. What's easier than asking permission to borrow the car from your parents?

Borrowing money from us! Seriously. Come talk with us and we will get the perfect loan for that car so you can totally impress your date. Actually, we can get you the perfect loan for any occasion. Fixed rate mortgages, auto loans with easy terms, maybe a Visa card or Credit Building Credit Cards to get you through tough times - you can count on us!
Services
Aery Group serves the financial banking needs of cannabis-related businesses (CRBs) in New Mexico that are not available through the traditional banking industry. Our cannabis financial service team can help you establish sustainable, compliant, and transparent solutions for any financial need your cannabis business can encounter, now and in the future.
Free access to your checking account at over 30,000 CUAnytime Network ATMs, and access at every US Eagle location. CardHero (use your credit union mobile app to turn-off your debit card if lost or stolen). Local discounts and national retailer deals to save you money on shopping, dining, travel and more through our savings app.
These days, small businesses need easier and faster access to their cash than ever before to keep up with their customers and related expenses. U.S. Eagle offers specially designed business checking accounts & small business checking accounts to take some of the headache out of managing your daily transactions and monitoring your current finance.
An IOLTA account is a pooled, interest-bearing, demand deposit account used by lawyers to hold client funds. In New Mexico, the dividend earned on IOLTA accounts is remitted to the State Bar of New Mexico and provides an important source of funding for civil legal assistance to the poor, legal education, and improvements to the administration of justice in New Mexico.
Look right now and tell us how much you have in your savings account. Ok, you don't have to tell us. But if you don't have a savings account, we need to talk. Don't you want your paycheck to go further? Don't you want that solid oak vanity or maybe some reassurance that if something happens, you'll be prepared?
Reviews (20)
Ashley Ruiz-Farmer
Ashley Ruiz-Farmer
Jan 14, 2022
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I have been banking with this credit union for 10 years. At first, they were great. I’m not sure what has happened recently but they have the absolute worst customer service now. You wait on hold over 30 minutes to speak with someone. They never return emails or phone calls. I could not get a straight answer from the people I speak with. They also will sell you insurance’s and warranties without letting you know upfront they are non-refundable. Now I have to miss out on hundreds of dollars because their staff does not seem to know what they are doing. Horrible business and customer service
Hector L. Nava
Hector L. Nava
Jan 04, 2022
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Rico Aragon was able to get my Acura financed in one day! Very impressed with service, he also got me an account bonus for opening an account with my new loan.
J. M.
J. M.
Dec 26, 2021
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Service is great. They helped me with loans.
They said, "let me earn your business." They walk the walk!! Been in business 45 years and never been treated better.
Katja Lauterstein
Katja Lauterstein
Oct 23, 2021
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I've had an account with this bank since I was about 15 years old. 30 years! They have good customer service, look out for their member/ owners. And just instated a policy of no overdraft fees, what bank does that! Pretty great. Only thing I'd say is that over the years it's gotten harder to reach a customer service person on the phone, often have to wait like 30 min.
Sidney P.
Sidney P.
Aug 05, 2021
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Been with them 7 years. Yesterday was my tipping point on closing my account. A bank is supposed to help it's customer but this one careless about them. Do not bank here
Robert Cody
Robert Cody
Jul 14, 2021
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I think this bank is top of class for a local bank. I also own chase but notice more fees and less ability in Albuquerque to get fast help. Being a customer over 20+ years I’ve had great service and noticed they have tried to upgrade their remote banking and iPhone app and also have an abundant of convenient ATM locations. I give 5 stars .
Chelsea Davis
Chelsea Davis
Apr 20, 2021
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If you're looking for a local place that will give you fast approval with a low interest rate for a Auto Loan head to...N U S E N D A Credit Union!
I actually tried and would have preferred to go through US Eagle. I have a checking account with them and have had a car loan with them in in the past. I logged onto to their website and filled out the Auto Loan application. It said they would get back to me within 24-48 hours.
In a week where my paid off car was totaled, I'm dealing with injuries and only having a paid rental from my insurance for one week, I needed to move fast to purchase another
Selena Miranda
Selena Miranda
Feb 13, 2021
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I applied to refinance my car loan here, would have been a new membership. But apparently they are not in the market for new business because I never heard back from them. They called me once to find out the vin number and then never again. They never called to say I was approved I know I was because I have good credit otherwise I would have recieved an adverse action explaining denial in the mail. Don't bother with US Eagle if you expect competent people that are capable of following up. Would recommend a different FCU there are a lot of other options with better rates. FYI I applied in November
James S.
James S.
Jan 26, 2021
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I've been a customer for about 7 years now. Over the years, US Eagle has been consistent about one thing - atrocious customer service. Phone agents are often untrained, unhelpful and sometimes rude. They rarely follow through on anything without at least a second or third phone call. Their technology is behind the times and, throughout all my interactions, its clear they don't value their customers.

Here are some examples.

-Refinanced auto loan a few years back. The loan officer (Zerina) lost my file and totally forgot about the loan (how does this happen???). After a month, I called
Raquel M.
Raquel M.
Nov 14, 2020
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My loan payment for my car has been an absolute pain with this bank! I've been literally begging to pay. Nobody answers the phone or calls me back, nobody answers my emails. I'm just trying to set up my account so I can do an auto payment but I can't even log in into my supposedly online bank account. Worst bank I've ever used
Derek W.
Derek W.
Oct 01, 2020
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Recently I refinanced my home and the experience left me wondering why I bank here. First they sold my loan to another bank and I found this out at closing through the Title company. Thirty days later I am still trying to get information about where my first payment should go and I get treated like its my fault by Denise in there mortage department. When all I'm trying to do is be responsible and pay my loan. I'm running from this credit union. There's plenty of other places to bank in New Mexico please do your homework and bank were they treat you like a person not a number.
Michael L.
Michael L.
Dec 30, 2019
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Wow what a bunch of people. They are walking a thin line of being considered scammers.
Steve Wentworth
Steve Wentworth
Dec 08, 2019
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There is not customer service - there is customer abuse. Phone wait times are extreme. I you need a balance on an account be prepared to provide too much information. They don't ask what you want before they start asking for information - it is intrusive and not needed - it is not for my protection if I only want simple information. I went in to cash an old traveler's check - they didn't know what it was and wasted 30 minutes while the staff was trying figure out what it was!
Service charges on accounts and so forth - unfair and unreasonable.
The process at the customer counter is terrible -
Dustin Vaughn
Dustin Vaughn
Jul 04, 2019
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*EDITED: They will cash your checks and secure your money for you, but even with a long standing relationship and perfect payment record, they will not approve loans that other institutions will. So...they get what they need from you (money in the bank), but won't provide it to you as a customer (as a loan), a bit one sided. Thanks but no thanks, 10 years of business with them and I am closing my accounts.
My comments have nothing to do with standard banking, such as withdrawals or check cashing, they do that do that just fine. The problem is the money that they are securing (through those checking
Dylan D.
Dylan D.
Jun 17, 2019
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Today I was working on buying a new truck and am getting a loan through US Eagle which has been my credit union ever since I can remember. I've always been treated with the highest respect and have only good things to say about this credit union. Today stuck out though due to Matthew Williams. Matthew helped me through my loan application and made the experience completely streamline and comprehensive. Matthew even went above and beyond to share personal stories and experiences with me. As I was waiting for the lady I'm buying this truck from, she told me she was in a hurry and Matthew
Jayce M.
Jayce M.
Jan 07, 2019
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Super disappointed with the underwriters at this location. I'm sure everyone says this, but I have fantastic credit and low debt to boot. I already had an auto loan through this CU so when we were getting my wife her car I thought it a no brained to go through US Eagle.
The loan was denied. When we went in to inquire and got the underwriter on the phone, it was obvious that she hadn't even reviewed the application or credit report as the reasons she listed for the denial were absolutely incorrect. She promptl reversed her decision and approved the loan, however we decided to go through
Senorita L.
Senorita L.
Sep 06, 2017
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Long wait times, unpleasant, and unhelpful staff. I will be pulling my accounts with this bank. Their service used to be great, now not so much. They do, however, provide excellent notary services.
Tony M.
Tony M.
Aug 21, 2017
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I have been with the credit union since I was a child. They started out with a single location and have grown to several locations. The service continues to be of high quality. The staff is friendly and always helpful.
Andres R.
Andres R.
Dec 16, 2016
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I would NOT recommend this place if you are looking for a bank that you might need help from in a time of need. They used to be great at looking at your credit as a whole, and even though there might have been some hiccups, they were willing to work with me, which was greatly appreciated. Their mission, "Improve the financial well-being of each member and the communities we serve through trusted relationships," is a complete joke and a lie; the proof being when a representative told me flat out that they 'only go by the numbers now,' and nothing else matters. It is sad to
John D.
John D.
Jul 01, 2015
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I hear they do their own underwriting at this credit union. How are you I feel I get better service at Wells Fargo overall. I plan on getting a credit card through here at some point hopefully you had a better rate though. I think you are single is the best option here in Albuquerque as far as credit unions go. Although they have a long way to go to hit that fourth star