Complete Insurance Service is a family owned and operated insurance agency that first opened for business in 1961. Over the years, we have adapted to the evolving changes of our industry while maintaining the intimacy and integrity of a local independent office that values, above all else, the relationship and trust of its clients.
Being an independent agency, we are able to offer our clients a variety of companies to meet diverse needs and manage coverage and cost for our customers. We take pride in making ourselves available by being accessible to clients to offer insurance counselling and advice that is hard to come by with many current alternative retail insurance policy purchasing options.
Being an independent agency, we are able to offer our clients a variety of companies to meet diverse needs and manage coverage and cost for our customers. We take pride in making ourselves available by being accessible to clients to offer insurance counselling and advice that is hard to come by with many current alternative retail insurance policy purchasing options.
Reviews (15)
Simone S.
Aug 16, 2019
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Daniel L.
May 02, 2017
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S. F.
Apr 20, 2017
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Braulio G.
Mar 22, 2017
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I came across this place after I got fed up with Anchor General raising my premiums every month. They were able to find me a great deal with Travelers, saving me almost $80 per month, plus way better coverage than what I use to have. Great people to work with, and really knowledgeable about their field of work. They even took the time to go out of their way and got me a $10 gift card for Petes coffee just because I had to go back again the next day to finish up some paper work. They really care about their costumers.
Tina L.
Mar 01, 2017
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My family and I have been clients of Complete Insurance for over ten years. I recently married and added my husband to my policy. Chris was very helpful and answered all his questions. He even drove to San Jose to my husbands work to take pictures of his car! Clare and Brett are both great too. Highly recommended!
Ladyface H.
Oct 26, 2016
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I'm new in town and in the process of sorting out everything related to transportation. Needless to say, I couldn't keep my out-of-state car insurance policy. I specifically wanted to work with an independent insurance agency rather than going through a national carrier. Based on the stellar reviews here, I consulted Clare. Not only did she provide amazingly prompt customer service (same day and within short windows of time), she was patient with my list of questions and found the best rate for my current circumstances. I could have obtained a slightly less expensive policy, but chose
Sh L.
Jul 29, 2016
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I decided to get out from Farmers insurance in 2014 when the rates kept increasing and I had a bad claim experience. I picked a few insurance brokers for new quotes and ended up with CIS. My contact was mainly with Brett and occasionally Clare. They were very knowledgeable on the insurance products, were polite and very responsive with their replies. The quotes from Mercury Insurance were also extremely competitive. Two years later, i am still staying with them.
Apple P.
Oct 06, 2015
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Excellent service and knowledge of insurance products!
They have been my insurance agents for a few different policies (home, auto, etc) for a few years. Initially, I chose them only because they found me the lowest cost for all my insurance policies combined (through Mercury). I had shopped around a lot - Geico, Progressive, AAA, AllState, StateFarm, Travelers, etc. They moved very fast, when I called close to their closing time, because I needed to have my home insurance active the next day for mortgage underwriting.
Insurance premiums vary for everyone and they are not going to be the cheapest
They have been my insurance agents for a few different policies (home, auto, etc) for a few years. Initially, I chose them only because they found me the lowest cost for all my insurance policies combined (through Mercury). I had shopped around a lot - Geico, Progressive, AAA, AllState, StateFarm, Travelers, etc. They moved very fast, when I called close to their closing time, because I needed to have my home insurance active the next day for mortgage underwriting.
Insurance premiums vary for everyone and they are not going to be the cheapest
Thomas C.
Sep 03, 2014
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Complete Insurance Service acts as a partner and adviser, and still they are so warm and friendly they feel like family when you're talking with them. They've helped me get the best priced insurance every time and make the process insanely easy - You can't find that kind of service practically any where any more.
Joan S.
Nov 26, 2013
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We switched to Complete Insurance because our previous insurance company that we had used for 10yrs. was inapt (well the insurance agent was very hard to reach and didn't respond to my needs over and over again. I couldn't even transfer to a different agent). We are very busy so we did not switch. But I finally had it and dropped that company. After searching for a while, we decided to try Complete Insurance. They were so nice and always answered my questions--either phone or email. They are on top of things! We had moved since we started with them but we are not changing our
Wendy F.
Oct 09, 2013
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My husband has been with Complete Insurance since getting his very first auto insurance policy 25 years ago at the age of 17. CIS was able to give him a better price for a male teenage driver than he would have paid being added to his parent's policy. After we married I joined the policy. Over the years we checked prices with other companies, just out of due diligence. After speaking to a USAA rep who said, "That is an amazing price. We could never match it." we stopped checking. We've always been contacted by someone from CIS if a better price or policy comes available
Brian W.
Aug 20, 2013
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I rarely write reviews but I just have to in this case. Complete Insurance Service has been my go to for all my insurance needs since I was able to drive a car some twenty years ago. I relocated to Santa Cruz fourteen years ago and I still use them - that should tell you something. I absolutely love the service I get from Clare; prompt, professional, and polite. I couldn't ask for anything more. Thanks for all the hard work!
April B.
Jan 26, 2013
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Valerie W.
May 28, 2011
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Complete Insurance has been insurance company for over 10 years (auto and renter's) and I've always been completely happy with everyone I've worked with. Brett is quick to respond and very careful to explain everything in the policy and any changes. It's a small business and everyone is very helpful and knowledgeable. Claire who usually answers the phone is always kind and if she doesn't know an answer is quick to research it, Chris is just as knowledgeable and helpful as his brother.
I've referred others and had my husband switch over to Complete Insurance, too!
I've referred others and had my husband switch over to Complete Insurance, too!
Fred I.
May 26, 2011
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Brett, the former owner's son, has approximately 25 years of experience and has taken over the business and runs this establishment with the rest of his family. Because this is a family owned and operated business, they take great care in giving very personalized service and make certain customer satisfaction is met to the highest of standards.
