Our Service Support Center is currently experiencing longer than normal wait times due to high call volumes. We appreciate your patience as we work through helping each of our members transition to our new online banking system. If you are prompted to leave a message, please do so and someone will get back to you as soon as possible. Thank you again for your patience. We value your membership.
Services
Our story began in El Paso, TX when El Paso Employees Federal Credit Union opened its doors to the public for the first time in 1936. After serving the area for 75 years, the credit union decided to recreate its name and take on a more progressive approach towards modern-style banking. In 2012, El Paso Employees Federal Credit Union became evolve Federal Credit Union.
Here at evolve Federal Credit Union, we pride ourselves on building successful relationships with our members - success that results from our employees' genuine interest in helping great people to meet their financial needs and goals.
If you are a team-oriented individual interested in learning and growing with an organization where you can demonstrate your talent for building strong member relationships by providing top-notch service, we'd like to hear from you!There are a variety of positions appropriate for all levels of education and experience.
If you are a team-oriented individual interested in learning and growing with an organization where you can demonstrate your talent for building strong member relationships by providing top-notch service, we'd like to hear from you!There are a variety of positions appropriate for all levels of education and experience.
Dividends are paid from current earnings available after required transfers to reserves and only after the Board of Directors of evolve Federal Credit Union formally declares the dividend rate at the end of each quarter. The rates listed are prospective dividend rates and are subject to change without prior notice.
We are excited to announce the introduction of our new online banking and mobile banking systems! We've been working diligently to bring you new features that will enhance your digital banking experience with evolve Federal Credit Union. Person to Person Payments (also referred to as P2P) allows you to conveniently and securely pay someone using their mobile number or email address.
With a minimum deposit of only $15, you can open a dividend-earning Savings (Share) Account* and become a member of evolve Federal Credit Union. Your Share Account will earn a dividend rate that will be paid to you quarterly. You will receive a quarterly statement detailing the transactions you made to your account during that period.
Reviews (19)
Rob Fairel
Jan 12, 2022
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George Arevalo
Dec 29, 2021
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My mother passed.away in Oct and well the funeral home wants their money before the services..Evolve wouldnt deposit or cash the checks...the ss at the drive through spill garbage as to why...3 final expenses..GECU would cuz we called..i ended up at check n go...this bank has made everything difficult..stay away from this place...its horrible ..never makes your day
Alfonso Frias
Nov 29, 2021
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Grayson
Oct 05, 2021
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Alonzo Varela
Jul 21, 2021
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Go Gonzalo
Jul 20, 2021
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Mirella C.
Dec 31, 2020
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Norma Gonzalez
Nov 22, 2020
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Had a horrible experience with an evolve employee, Veronica Jara. We've had in the past gone in person and specifically explained to them and my husband told them that since I'm the one paying for the car to please give me info if I need it since we dont get paper mail or electronic mail with our monthly balance. She wouldn't give me the info by our email that they have on file. Over the phone she refused to help me even after my husband talked to her. Very unprofessional lady!
Alex D.
Jan 21, 2020
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My experience over the YEARS with evolve has been, to say the least GARBAGE. I've never met such an unfriendly and unwilling staff anywhere else in my life. I am nothing less than respectful and polite with these people and have got nothing back in return. Ergo this review. To list some major issues:
The app almost always logs me out and gives me an "error code 500". Every time that this happens I have to call evolve and reset my password almost monthly. It's HIGHLY inconvenient when I'm out and would like to see how much money I have in my account. Or when I need
The app almost always logs me out and gives me an "error code 500". Every time that this happens I have to call evolve and reset my password almost monthly. It's HIGHLY inconvenient when I'm out and would like to see how much money I have in my account. Or when I need
David C.
Jan 16, 2020
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Dannyfzj
Jan 08, 2018
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Great customer service! I have all my auto loans with Evolve and they offer great interest rates. I also purchased a warranty for my BMW which covered all my repair cost when it broke down on me once. Mike Arzate helped me with each and every single one of my loans and is a great helper and walks you through everything you need to know. Overall great Credit Union.
Rene De La Torre
Dec 09, 2017
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I've read the reviews for this bank, and am unsure as to why there are so many negative ones.. I guess I should be thankful, but I must say I have never had a bad experience.. everything is always explained to me in great detail and costumer service is great. They've always taken their time with my husband and I, and have been so helpful. I'm glad I have my car loan with Evolve!
Kat A.
Aug 09, 2017
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If I could give ZERO stars, I would. They have hidden fees EVERYWHERE, read the fineprint people... they will screw you over any chance they get. They need to be investigated by the BBB for fraud! Did they NOT learn anything from the Wells Fargo incident? Karma will take over I promise you that. I saw their "collections" department the other day and we "the people" are nothing but percentages to them, you can set up a payment plan if you want, but don't be shocked when they put your payments towards other fees that YOU DID NOT AGREE ON. Thanks for GOING ON VACATION &apos
David M.
Feb 01, 2017
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Yvonne A.
Dec 03, 2016
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If you are looking for good service don't see Luisa! Recently had a family member visit the Gazelle location to request info about shared branch services ( which evolve is still listed on sharedbranching.org) and she was treated like a child and left feeling dissatisfied and embarrassed for having asked for any service from the service representative.
Reps like Luisa should get with their managers and learn a better credit union culture, no one should leave the branch feeling like they should be sorry to bank there or ask questions.
Do better Evolve, you represent El Paso and should be
Reps like Luisa should get with their managers and learn a better credit union culture, no one should leave the branch feeling like they should be sorry to bank there or ask questions.
Do better Evolve, you represent El Paso and should be
Elisa P.
Nov 18, 2016
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John L.
Dec 03, 2015
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This Credit Union should be investigated by the Attorney Generals Office this is a "SHADY CREDIT UNION". The mistakes they make are unforgivable. They have the attitude of " Do as we say but don't do as we do". They stopped doing shared branching which I think is just the first sign of going out of business. They have plans to close many of there locations, with that being said there are on there way out and are on there last leg! There management is Sad and and is a disappointment! from: Marten the supervisor to IVAN TORRES Manager to his Boss Ismael Mendiola and David
Hailey N.
Oct 01, 2015
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Isabel L.
May 05, 2015
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Wow, what a ripoff bank! If I could give them zero stars I would! On April 1 they instituted dozens of new BS ripoff fees. Now it costs $9/mo just to have an account! It costs $5 just to cash a check with a human. Il they charge $5 to check your balance by phone!?!
They obviously don't want any "average" customers, and only want to appeal to rich people and businesses. I'm gone, and telling all my friends and family. If you want to save tens or hundreds of dollars per MONTH in fees, stay away!!
They obviously don't want any "average" customers, and only want to appeal to rich people and businesses. I'm gone, and telling all my friends and family. If you want to save tens or hundreds of dollars per MONTH in fees, stay away!!
