If you know of a charitable organization making our community a better place, nominate them to win our Charity of the Month Contest on Radiant's Facebook page. They could win $500 or $1,000 dollars, and you could win $300. Radiant Credit Union helps you make those important financial decisions in life that help you plan your future with confidence.
As a member, you're entitled to the best financial services we can offer, and we're continually committed to improving our services to meet your needs now and in the future. Radiant Credit Union operates with a different focus than a bank. Any profits Radiant earns are returned to the members of the credit union in the form of improved services, fewer fees, lower interest rates on loans, and higher dividends.
As a member, you're entitled to the best financial services we can offer, and we're continually committed to improving our services to meet your needs now and in the future. Radiant Credit Union operates with a different focus than a bank. Any profits Radiant earns are returned to the members of the credit union in the form of improved services, fewer fees, lower interest rates on loans, and higher dividends.
Services
We're a credit union, a not-for-profit financial institution proudly serving our community and members for over 60 years. With all the choices out there, why pick Radiant Credit Union? YOU OWN US. Our members aren't just customers, they're owners. This means when you join Radiant Credit Union, you get a voice in how we do business.
You can also call the Speedpay automated phone system to make your payment. Just call 855-761-5678. Easily receive and pay your bills right through your mobile wallet. No need to login. Just enroll in MoBills and add it to your mobile wallet to view bills, select payment methods, set notifications, and choose your preferences.
IMPORTANT: Please do not send personal information via e-mail. E-mail messages sent to Radiant Credit Union will NOT be considered official communications or notices of any kind*. No e-mail communications shall be considered notice to Radiant Credit Union of anything; including without limitation, any right under contract, law or regulation.
With 11 local branches, 5,000+ national shared branches, and nearly 30,000 no-surcharge ATMs nationwide to serve you, Radiant Credit Union is wherever you live, work and travel! When you bank with Radiant Credit Union, you have free access to thousands of ATM machines through Publix Presto! What is a shared branch?
Membership means more here. Join Radiant Credit Union to take advantage of our low rates and convenient services, as well as many member benefits and resources. You are the spouse of a person who died while within the field of membership of Radiant Credit Union. If you have any questions regarding your eligibility for membership in Radiant Credit Union, please contact us.
Reviews (11)
Jennie L.
Dec 06, 2021
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I was recently in a very bad accident and sadly my truck was totaled.I had moved my previous truck loan to radiant for a better interest rate.Josh and his staff went above and beyond to help me secure a new truck for my Patriot service dog Freedom and I .I was recovering from injuries received in the accident and was very overwhelmed but they helped to make the process easy to navigate.I highly recommend Radiant Credit Union.
Lorraine M.
Mar 09, 2021
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I have been with SUNSTATE since college in the 1980s,never an issue, always helpful, always responsive. Those days are over folks. I had fradulent activity on my card, cancelled it over the phone. I went in the bank IN PERSON and ordered a new card. It will take 7-10 days which is very inconvenient. I wait 10 days, no card. I call and get a customer service rep (not local) who says the reason I did not get the card is because IT WAS NEVER ORDERED AND THERE ARE NO NOTES OF MY VISIT. I talk to the local branch manager Caleb who apologizes but cannot do anything, cannot expedite the card, cannot
Shonda B.
Jan 18, 2021
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Since they have change over to the new Radiant name, I have consistently had issues. They randomly locked my card had to make several phone calls and then 3 days later it a as fixed. They tbey locked my online access through their app and now it's a holiday weekend and I have been able to get in touch with anyone to help. So if there is any issue what so ever keep during the week between the hours of 9-4, because there is ZERO customer service available. Its sad because I loved Sunstate before.
Stephen L.
Aug 29, 2018
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They are liars, tell you anything to sign up then do the opposite, example if you are a member 90 days you don't have to wait when you deposit check. We have waited multiple times and we have been a member for over year they keep trying to hold checks. Today I went to deposit a $7000 from a huge RV dealer and they told me because it was in my name and my boyfriend said it was a third-party check and they would charge me a fee besides having to wait, this is highway robbery, I would not recommend this Credit union to anyone, if it was not the only bank in town I would have stopped doing business
J. F.
Mar 19, 2018
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Super helpful staff at our local Jonesville Office. UNFORTUNATELY really poor after hours customer service, as in:
if it is not M-F/9-5 when you need to resolve an issue, you are out of luck. There are no options. None. Zero. Nobody is available online, on the phone, or in any bank office.
I find this ludicrous in an age when many, many, many! of us bank from home at our convenience and that means evenings and weekends.
if it is not M-F/9-5 when you need to resolve an issue, you are out of luck. There are no options. None. Zero. Nobody is available online, on the phone, or in any bank office.
I find this ludicrous in an age when many, many, many! of us bank from home at our convenience and that means evenings and weekends.
Lisa S.
Sep 04, 2016
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Their customer service is well below par. If you need help with anything that does not involve a teller, you have to "sign-in" on a piece of paper and just wait there for someone to come look at it. I've been banking at credit unions in another state for over a decade, due to the high quality service I usually receive. It seems that SunState does not hold the same priorities. Even when I've literally been the only customer in the entire building, I've had to wait over 15 minutes just to talk with someone. On top of that, even though I only use it for a savings account,
R. B.
May 10, 2016
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Best place in town for loans, checking etc. Debra and the rest of the staff at the Archer Rd branch have been so incredibly helpful. I had been with a different credit union for over 20 years and they treated me like a number. I am in the process of moving all my banking to Sunstate (checking, savings and auto loans).
Danga F.
Mar 31, 2016
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Go elsewhere. There are a couple of really efficient and customer friendly credit unions here and around Gainesville. Avoid this one.
I was making regular payments to my Sunstate account and they credited my payments to the wrong account. After several calls I finally got it straight but not with any intuitive help from their collections department. Then they had the nerve to submit a lousy review of my account to the credit bureaus in an attempt to ruin my credit.
My personal banker, Jonathan, left them and it seems that the commitment to customer service has again gone in the tank.
Avoid this
I was making regular payments to my Sunstate account and they credited my payments to the wrong account. After several calls I finally got it straight but not with any intuitive help from their collections department. Then they had the nerve to submit a lousy review of my account to the credit bureaus in an attempt to ruin my credit.
My personal banker, Jonathan, left them and it seems that the commitment to customer service has again gone in the tank.
Avoid this
Bruce B.
Aug 21, 2015
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Once again SunState Federal Credit Union has won me back to a 5 star rating! I went in to arrange financing for a car for my wife and the process was easier than I expected, especially since the purchase was through a private seller. Ryan Peeples was very knowledgeable and helpful, my expectations were exceeded rather than met. Meeting expectations is a recipe for disaster in my opinion, I wish more businesses could grasp that concept as well as under promise & over deliver. Above all don't lie to me, assume I don't know what's going on, & I'll never be upset if someone
Coleen T.
Dec 27, 2014
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Tammi G.
Feb 26, 2013
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Banks have always intimidated me, and my track record with them hasn't been pleasant. I just couldn't adjust to fees for everything they did for my account.. Prior to Sunstate I had considered Bed-banking, because that's how discouraged I was with traditional banks. They're just not small-account friendly.
I've been banking with Sunstate since 1994. I cannot believe how customer-oriented the organization as a whole is. Whichever branch I visit I get great customer service. I don't even have to be a baller to be valuable to them. I'm extremely happy with
I've been banking with Sunstate since 1994. I cannot believe how customer-oriented the organization as a whole is. Whichever branch I visit I get great customer service. I don't even have to be a baller to be valuable to them. I'm extremely happy with
