Upstate HomeCare was founded in 1985 by two respiratory therapists who originally started the company as a home medical equipment and oxygen provider. The founders wanted to create a work environment where employees felt safe from unscrupulous owners and valued for their contributions. They also desired a work place that treated employees and customers like family.
Over the company's greater than 30 years, Upstate HomeCare has developed into a leading regional provider of Infusion Therapy, Specialty Medications, Respiratory Therapy and Home Medical Equipment Services. Upstate HomeCare's foundation is built on its policies and procedures. These policies and procedures are developed from a variety of sources, both internal and external.
Over the company's greater than 30 years, Upstate HomeCare has developed into a leading regional provider of Infusion Therapy, Specialty Medications, Respiratory Therapy and Home Medical Equipment Services. Upstate HomeCare's foundation is built on its policies and procedures. These policies and procedures are developed from a variety of sources, both internal and external.
Services
Please call in referrals outside of normal business hours and our on-call staff will be able to assist you. Any referrals sent online outside normal business hours will be addressed the next business day. Upon submitting your referral, a message will be displayed acknowledging a successful submission.
This notice describes the privacy practices followed by our employees, staff and other office personnel effective 4/14/2001. The practices described in this notice will also be followed by health care providers you consult with by telephone when your regular health care provider, from our office, is not available.
Today, many people can receive infusion therapy in the comfort of their home, providing them greater freedom and offering a safe and cost-effective option. Our highly qualified and compassionate nurses administer and/or teach how to administer IV medications. They work with our experienced clinical pharmacists and coordinate with your physicians and other caregivers to provide the highest level of care.
Many people who have chronic illness, sleep apnea, are recovering from surgery, or being treated for an infection; receive respiratory therapy in their home. Our highly trained and compassionate respiratory therapists are experts at providing care to adults and children. With your physician's direction - we evaluate, educate, and support your home respiratory needs.
Sleep Solutions is a unique data monitoring and clinical support program designed to maximize patients' compliance and positive, long term outcomes. Improved compliance leads to better results from the prescribed therapy and increased satisfaction. Our credentialed Respiratory Therapists work with our patients to maximize their sleep therapy results in the comfort of their home.
Reviews (10)
David Don-Che' Szemcsak
Dec 15, 2021
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Was referred to Upstate home care, I received a call for appt. the same day I my Drs office referred me. Representative Don was pleasant on phone and set me up right away. At the office I was greeted immediately with a pleasant receptionist and brought to my room to meet with my Respiratory therapist. Mickey was phenomenal, took her time to answer every question and gave me a thorough explanation of the cpap machine and all that comes along with it. Pros and cons of mask options and cleaning and care tips. We also talked about sleep apnea and the effects that it has on the body and the anticipated
Luann K.
Sep 13, 2021
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First very much like to give everyone the benefit of doubt. That being said, I wouldn't give any employee therapist and billing any stars. So one for all the lip service you and your company has given to me. Stories, fabrications of what of should of could of and bills galore for service and supplies I never asked for, needed or ordered enough is enough.
Chuck Savage
May 25, 2021
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I was quite nervous about this change in my life. I needed a CPAP machine. Mickey did a great job explaining all the details and secrets to help as a distraction when you first start using it. She covered everything and made sure I understood and had no questions. Helped with every aspect. In my humble opinion above and beyond expectations.
Folks in the office seemed very nice as well. Made everything easier. 2 months out and all going well.
Thanks
Folks in the office seemed very nice as well. Made everything easier. 2 months out and all going well.
Thanks
Kathy Morse
Dec 16, 2020
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Very Disappointed. I ordered supplies on April 1st. 5 weeks later still no supplies. I call upstate to find out, that they dropped the order because the mask I requested wasn’t available. Why wasn’t I notify that the mask was not available and helped me to resupplied? I am now left with a mask that is leaking. Only reason for the two stars is the person I talked with this morning was somewhat helpful. (I have to stay with the uncomfortable mask) Very frustrating I received an email about a new face masked that looks so much more comfortable, and it is unavailable. Again why did I get an email
David Abrams
Oct 27, 2020
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Awful customer service interface makes it impossible to speak with a human being. All phone calls direct you to an automated system that does not offer an option to speak to a live representative (pressing 0 during the script gets you nowhere). If you're an existing customer trying to order resupplies, be prepared to expect a dystopian experience.
Free Thinker
Oct 07, 2020
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Mickey was very helpful with assisting me with my CPAP machine and now oxygen machine. She and all other staff has been extremely patient accommodating to all of my needs. The staff at Upstate HomeCare are heros, especially during this trying time with all of the challenges with COVID-19. I am very blessed to have them at my disposal.
Zen Hayduke
Jan 14, 2020
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This place is great,the people working there were very nice especially Mickey. I was recently diagnosed with severe sleep apnea so I needed a special machine.as far as quick response it was lightning quick the sleep center sent the order in yesterday and upstate homecare was able to get me an appointment in less than 24 hrs when I arrived Mickey quickly familiarized me with the new equipment and new style mask and made sure that everything fitted good and I was comfortable she couldn't possibly be any nicer of a person and I look forward to dealing with her and the company in the future
Beckie Klossner
Nov 15, 2019
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I was diagnosed with sleep apnea in March 2019. Decided to get my c-pap machine and supplies with Upstate Home Care. The staff are absolutely amazing! I had my appointment and machine in a week after they received my referrel. Everyone on staff was very friendly and knowledgeable. Respiratory therapist Mickey was awesome! I would highly recommend Upstate Home Care.
Joseph Harper
Jul 25, 2019
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I was recently diagnosed with sleep apnea and was told I would be prescribed a CPAP machine. After hearing horror stories from coworkers I was more than apprehensive to go and get one of these machines. I arrived at Upstate Homecare and was given the complete rundown by Mickey. She was extremely informative and completely made me feel at ease now owning one of these refurbished machines. Yes refurbished. These refurbished machines are like new, and not to mention my machine was nearly $1000 cheaper than a brand new out of the box cpap machine. I'm very happy with the service I have received and
Dj P.
Jul 22, 2019
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I had 2 bad experiences with the personnel from the Syracuse location. I had just recently received a CPAP machine and upon initial use the mask was causing sores under my nose.
The first issue occurred when I called the technician who setup my equipment. She never called back after I left a message indicating the issue. My wife called the following day and spoke with her and told her the issue and if I could get a different nose piece. She said I could and my wife asked her what the cost would be. She said she was very busy and could not figure it out immediately and that she would call us back
The first issue occurred when I called the technician who setup my equipment. She never called back after I left a message indicating the issue. My wife called the following day and spoke with her and told her the issue and if I could get a different nose piece. She said I could and my wife asked her what the cost would be. She said she was very busy and could not figure it out immediately and that she would call us back
