Since our days as the Navy Yard Credit Union, we have evolved to meet the needs of our community. From personal and home loans to our college planning center, we offer a variety of products to help guide you through life. Our products go where you go. Manage your money 24/7 through our Mobile App, enjoy contactless convenience using Digital Wallet, and take control of your budget.
Start budgeting for the things you want in life with help from Northern Star Credit Union. Browse new and used vehicles from across the 757 using our free online car buying service. For all types of personal problems - from catching up on bills and home repairs to school supplies and holiday shopping.
Start budgeting for the things you want in life with help from Northern Star Credit Union. Browse new and used vehicles from across the 757 using our free online car buying service. For all types of personal problems - from catching up on bills and home repairs to school supplies and holiday shopping.
Services
How to get rid of student debt? Graduation is one of the best feelings in life. Don't let the post-diploma bills weigh down the next chapter of your life. Northern Star CU provides you with a variety of options to help prepare you for higher education. Whether you're a recent grad or going back to school to boost your resume, we are here to help you make an informed decision.
Last 4 Digits of Account Number - Appears after the Routing Number, but before the check sequence number. Update your member profile with the best email address to receive the latest news from your credit union. We are proud to offer our members the convenience of access their accounts at home or on the go using online banking.
A $12 Monthly Maintenance Charge is charged to Regular Shares (Savings), Checking, and/or Money Market (Super Club) Accounts if the average balance is less than $500. The charge is based on the average daily balance. Thus, you will not be charged unless the average for the entire month falls below this amount.
Anyone living, working, or attending school in Portsmouth, Chesapeake, Suffolk, Newport News, Hampton, Norfolk, or Virginia Beach. Northern Star Credit Union is located at 5100 George Washington Highway, Portsmouth VA 23702. Please visit the Contact page for our most recent lobby and drive-thru hours.
We have been in business since before Tidewater was Hampton Roads and rebranded into #the757 of Coastal Virginia. We have survived recessions, depressions, and natural disasters and will continue to serve you in years to come. Northern Star CU provides a variety of products and services to help guide you through each stage of life.
Reviews (10)
Rex Hill
Feb 21, 2021
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This credit union is unsat...Its online service has to be the worse I have ever used. I went to the store and debit was declined. They cancelled it mistakingly...Called to get issue corrected and sent to voice mail three times. No call back for a day so no use of card. You get sent to voice mail and have to leave a message with any problem you have which I find totally unsat. If I wasnt on plan with parents I would immediately leave. I highly recommend you use any other credit union you can find.
Paula Farmer
Feb 10, 2021
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I have banked here my whole life. They have alway been helpful until this year. I always put up with them not being open on the weekend and having to drive 30 minutes on a Saturday to use another bank that does Northern Star deposits when the main branch is 5 minutes from my house. Oh and if you need to talk to a human forget that, you never can get anyone on the phone. Convenient is not a word that comes to mind with this bank, i loved the worker that are out front working so i put up with alot. This year i was pushed into closing my accounts with them. They do not do instant photo deposits like
Pete Snyder
Jan 20, 2021
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I've been a member for about 28 years. They've treated me like family. That's not to say everything has been perfect but they've genuinely "got my back" and aren't "out to get me." In today's world that's saying something. I used to have my mortgage through them. A trustee in Portsmouth actually loaned me the money through them. No transfer of the loan. Where do you find that top to bottom hometown support anymore? I've lived in 4 different states with over 4 years in each. Never have i found higher savings rates. That's why I keep money here.
Gods Child
Dec 29, 2020
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Travis the manager is very unprofessional I asked him I wanted to speak to somebody in the loan department who was over him he would not let me and continue to be quiet. I ask him to answer a question.i suggest you do not use this credit Union at all they took my car for $49 they do not care about your well-being so if you go get a car and they try to use this credit Union do not do it if you do u will lose your car. They gave me a car with no cosigner then turn around and said I need one after I was late . An I will be calling corporate.
Michael B.
Dec 25, 2020
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Chantel Jamison
Sep 14, 2020
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It seems as if this bank do not want to do their job. My father passed and my sister has given them the executor document to access the account and to get any information needed. She has called and left messages as well as sent emails and no response.We are going through a very difficult time and this doesn't make it no better.
Uncagj
Aug 27, 2020
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I used to have a good relationship with this institution. I recently came to them with a problem due to Covid-19. they asked me if I had received my stimulus check to which I replied no even though I had. They got back in contact with me the next day and told me that I had received my stimulus check because they checked with the IRS. My check was earmarked for rent for the next 2 months that's why I told them I didn't have it. But it was a blatant disregard for my privacy when they went to the IRS and checked on my status of my stimulus check when I gave them no permission or expressed consent
Taya Simmons
Aug 25, 2020
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I hate to leave a bad review, but I feel I need to advise that this bank is very user-unfriendly. Not being able to make a payment over-the-phone or online has been my #1 reason to refinance my auto loan. Couple that with staff not answering the phones in a timely manner (over the course of 3 days), as well as information not being relayed properly which has caused unnecessary stress... I have to bow out.
Faye Draughon
Jun 12, 2020
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I was referred to this CU by a friend, when discussing I wanted to refinance my truck. I open my account online, applied for the loan. Received call from Angela stating loan was approved. Went into the George Washington branch finalized paperwork with Kali Irwine that was 4 years or more ago. I have since refinance a second vehicle. The customer service I have received has been superb. In my opinion they go over and beyond to satisfy their members. Thank you NSCU.
Karen Clark
Jun 10, 2020
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