POPcycles

Critical: Responsiveness
Went in with a “non-fixable” pedal. Went down the street to “The Bike Shop”, they fixed it in literally 2 minutes and sent me on my way without charging me a penny, that’s customer service.

I am new to the area and I enjoy riding a STREET STRIDER ELLIPTICAL BIKE. Unfortunately I lost one of my brakes and needed to get the bike repaired. I saw Popcycle and went in to ask the woman at the front. She nicely pointed me to a man repairing a bike. I asked him if did repairs on elliptical bikes. He said no. I said okay and then he preceded to go into a rant about how impossible it is to work on them, what a piece of junk they are, and that you can’t get parts.” They are nothing but crap”(I paid close to $2,000.00). I left took it back to my little town bike shop in Farmington Mo. He

Positive: Professionalism, Quality, Responsiveness, Value
We had a great experience today with De, Brad and Jeff at POPcycle! We bought 4 bikes. I'd highly recommend dealing with this pleasant and knowledgeable team!
Thanks from Margaret, Deb, Dave and Bryan

Great local bike shop! I had a bike repaired here and the service was quick and the communication was excellent. Highly recommend this bike shop!

I was so happy they were able to fix my flat tire without an appointment. I was in and out in less than thirty minutes. Great and friendly service.

Positive: Professionalism, Quality, Responsiveness, Value
What a great personable shop. Such nice people and accommodating. Thank you for being my new go to shop for all my bikes. Your knowledge and customer skills are like NO OTHER!

I don't really understand how people are having an experience where the staff at Popcycles comes off as snobby or rude. I did not get any names. I showed up 2 minutes past opening at 9:02am, told the woman at the desk I needed two tires for the bike,, she stated it would be $95 for the two tires. I brought my bike into the shop. I was not there 5 minutes, and she was more than helpful and pleasant. By noon I got a call from a gentleman telling me my bike was ready, and that he also replaced two bad spokes in the front tire at no cost. I showed up again at 9:02am the next morning. My bike was right

This use to be our family bike shop. Lately they have become snobbish. Questions like what kind of bike and we don't work on those. Recently had a problem with a new relatively expensive bike. I was quoted $89 only after she asked how much the bike cost new ($1,500) but when the manufacturer called they upped it to over $200 stating they don't like to fix third party issues (SRAM gear adjustment). Also I recently purchased a couple of items for a family member across state. When I mentioned I may have to return a seat if it wasn't needed Denise said she didn't want to sell it to me if it might

Denise and Dylan are awesome! We rented bikes for a day on the Legacy Trail and thoroughly enjoyed the bike rental. Dylan was knowledgeable about options along the trail and recommended a great tiki bar. Highly recommend for the outstanding service and friendly personalities!