Custom Carpet Centers provides floor covering including carpet, vinyl flooring, hardwood flooring, laminate flooring, ceramic tile, and area rugs for all kinds of applications, both residential and commercial. Although primarily known in most of the WNY market by our residential/retail presence, we are the largest supplier to the new home builders of WNY and the fastest growing commercial contract supplier, as well.
Our New Home Builder account list currently working with Custom Carpet Centers are a who's who of the local home building industry, like Marrano/Marc Equity, Ryan Homes, Essex Homes, Burke Brothers Builders, David Homes, Randaccio Builders, NDC, Nigel Homes, Pace Builders, Piotrowski Builders and Eddy & Lewin Homes, to name a few.
Our New Home Builder account list currently working with Custom Carpet Centers are a who's who of the local home building industry, like Marrano/Marc Equity, Ryan Homes, Essex Homes, Burke Brothers Builders, David Homes, Randaccio Builders, NDC, Nigel Homes, Pace Builders, Piotrowski Builders and Eddy & Lewin Homes, to name a few.
Services
Scheduling an in-store appointment with one of our qualified flooring specialists saves you time and money. Our business started in 1965 in Orchard Park, NY, founded by Joseph McDonnell. Mr. McDonnell began with no showroom and carried samples in the back of his station wagon. The garage at his home served as the young company's first warehouse/storage facility.
At Custom Carpet Centers, we make every effort to ensure that your flooring solution meets or exceeds your high expectations. One of our customer service & support representatives will review your information and contact you concerning your submission. If you are experiencing an issue with your Hardwood, Laminate, Luxury Vinyl Tile, Resilient, Waterproof or Ceramic Tile Flooring, the ability to submit an online inquiry will be available soon.
At Custom Carpet Centers, nothing is more important than the trust and satisfaction of the homeowners we serve. We have been in business since 1965, and in that time, we have delivered superior service and consistent results for thousands of happy, satisfied customers throughout the Western New York area.
From bolder colors and visually intriguing patterns to natural fibers and eco-friendly options, the latest carpeting trends prove this versatile material fits right in your home and lifestyle. Carpet is your paint brush. Make a statement with multicolor graphic patterns in blocked colors or stripes, or attention-grabbing bolds like sun ripe orange or turquoise.
We love finding new ways to bring comfort into your home, from the actual carpet to the comfort of knowing you can live your life the way you want without worrying about your carpet. So we've led the way designing carpets that are more durable, easier to clean and more resistant to stains. Even the way we test our carpet goes above and beyond the industry.
Reviews (8)
Rhonda Carlos
Dec 21, 2021
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BUYER BEWARE !!!!! Earlier this week my husband and I stopped in the location in Orchard Park on Southwestern Blvd. late evening. There were no staff to greet us in the store front After 20 minutes a man and woman finally appear out of nowhere. Still waiting for them to notice us, but they were so involved in their conversation that belongs in a bar. So, after 10 minutes of listening to their conversation and still being ignored, my husband and I decided to leave and go elsewhere. Save yourself the headache and stress. Very unprofessional staff and setting !!!!!!
Michele Erickson
Oct 16, 2021
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Larry B.
Sep 12, 2021
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Went to buy carpet and had to pay $35 for them to send a person to measure the rooms. He was not sure how to measure where the rooms connected. He wound up saying there were 27 square feet more than the two rooms combined total.
Then the salesman said the pad they told us we would get was .15 cents a square foot extra. Then they said removing the old carpet would be .20 a square foot extra.
After all this they said they would not move the bed even though we would remove the box springs and mattresses.
They said the frame has a motor on it. I checked it and it's about a five pound motor
Then the salesman said the pad they told us we would get was .15 cents a square foot extra. Then they said removing the old carpet would be .20 a square foot extra.
After all this they said they would not move the bed even though we would remove the box springs and mattresses.
They said the frame has a motor on it. I checked it and it's about a five pound motor
Randall Okon
Aug 17, 2021
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Cyclo
Jul 18, 2021
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We purchased a floor in April. Paying for the floor upfront ! We would have to call every few weeks to find out about when floor was coming in. One phone call we were told floor was damaged in shipment we would have to wait another 6 weeks. No one called to communicate with us. If I would of never called we would have known nothing.
I have had to place several calls and with promise to call back witch never happened.
Two monthes ago they come to install floor and now I’m sitting with an unfinished floor to finish for 8 weeks. Again I had to place several calls with promises that they would
I have had to place several calls and with promise to call back witch never happened.
Two monthes ago they come to install floor and now I’m sitting with an unfinished floor to finish for 8 weeks. Again I had to place several calls with promises that they would
Connie P.
Oct 06, 2018
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Great place to get your carpet. We went to a few other places before we came here. Sales person was with another person, but he did take a minute to ask us a few questions and directed us in the right direction while he took care of the other customer.
We were able to look at our leisure and find a few options of what we wanted. When we were ready our sales person listened attentively to what we wanted and looked at the rugs we picked out and gave us his opinion on what would be our best choice.
We ended up buying our rug here, not only for the price but the service we received and not feeling
We were able to look at our leisure and find a few options of what we wanted. When we were ready our sales person listened attentively to what we wanted and looked at the rugs we picked out and gave us his opinion on what would be our best choice.
We ended up buying our rug here, not only for the price but the service we received and not feeling
M. M.
Sep 11, 2017
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Update 9/23/17
Spoke to the owner who spent quite a bit of time on the phone with me listening to my complaints and explaining things thoroughly to me. Not giving 5 stars just due to the lack of communication from the sales manager, but upgrading to 4 because of the owner.
Original
The problem I have with Custom Carpet is too long to explain here, but they don't live up to their Callahan Promise. I will NEVER return here.
Spoke to the owner who spent quite a bit of time on the phone with me listening to my complaints and explaining things thoroughly to me. Not giving 5 stars just due to the lack of communication from the sales manager, but upgrading to 4 because of the owner.
Original
The problem I have with Custom Carpet is too long to explain here, but they don't live up to their Callahan Promise. I will NEVER return here.
Lisa H.
May 30, 2017
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Stopped in here while I was shopping around for carpet. Between them losing my credit card info, trying to charge me for an estimate and not being open during their posted business hours, I ended up deciding not to get carpet after all. Oh, and the one salesman accused me of shopping around and having another carpet store call them on my behalf? He didn't seem to believe me when I told him that I hadn't done that (and honestly, what benefit to me would this kind of action had? I was so confused!). That was just a weird interaction. Turned me right off. Not getting my business.
