Cencap
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Cencap
Extra Awards is your points program where every qualifying purchase, financial service, or account gets you closer to your dreams. Avoid ATM surcharges by visiting one of the hundreds of ATMs with the SUM or Allpoint logo. Mobile Banking is a secure, convenient way to access your Cencap accounts anytime, anywhere using your smartphone!

Our ideals are the same as when we started in 1950, but our vision for the future and services we offer demanded we keep up with the times. We no longer just service Hartford area Municipal Employees, but rather we offer our services to anyone who lives, works, learns or prays in certain underserved areas in or around the city of Hartford.
Services
Since 1950, we have been working hard to help our members fulfill their hopes, dreams and become financially secure. Providing them with superior services delivered with promptness, courtesy and integrity has been at the very heart of our Credit Union's philosophy. Formerly named Hartford Municipal Employees' Federal Credit Union, the credit union has grown and evolved.
Getting an auto loan should be easy and save you money. And that's what we promise. At Cencap, we promise to make the process simple and stress free, all while saving you money. Rates determined by member's credit score. Rate quoted is based on member having 730+ credit score and a Cencap Share Draft Checking account.
Get the money you need when you need it. At Cencap, we offer options to help you. Whether you need to make a large purchase, consolidate debt or just need to get away and take a vacation. NOTE: For Debt Consolidation Loans, all bills to be paid must be submitted to the credit union. Debts can include bills such as credit card bills, loans, medical bills, and utility bills.
Whether you're buying groceries, gifts or gas, the Cencap Visa credit card is different than the rest and the ideal choice! You'll experience savings, real value and security. Plus, you'll earn awards for every dollar. Your due date is at least 25 days after the close of each billing cycle. We will not charge any interest on purchases if you pay your entire balance by the due date of each month.
Banks use your money to make money for themselves. As a not-for-profit financial institution, our mission is to provide you with the financial services and products you need to build the future you want. By opening a Savings account, you not only become a member, but also a part owner of Cencap Federal Credit Union.
Reviews (10)
Bronz Khrome
Bronz Khrome
Jan 27, 2022
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Been with them since they were the Hartford Municipal Federal Employee Credit Union or something to that effect back in, like '92. Wow, over 30 years right? I was a teen back then. Best EVER...LOVE THEM even when I can't endorse a check, it is what it is. The fees are near to nothing and they are just a life saver compared to most of the banks that bleed you to death with their fees. Even better than Franklin Credit Union on Trumbull St. At first they were just my piggy bank that I could never find because they were so hard to find, but took $20 a week so I could never go broke with them, :)..
Devin Richards
Devin Richards
Dec 22, 2021
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Literally can’t make a phone call to them without calling 100 times. They don’t call back and there page constantly says they’re open when they aren’t. I’m switching banks because they clearly don’t care about there job or the people that they serve
Liz Dee
Liz Dee
Oct 31, 2021
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I will be closing my account with CenCap. I've been inconvenienced too many times with this institution. They hold your checks for five to seven business days but dont tell you this when you open an account...I was told that I could go to the bank that the check is cut from..So I think I will do that instead of wasting anymore of my time with this institution. They don't even have IRAs; and if they do, it's not at every branch. Make it make sense!
Torre Shorter
Torre Shorter
Oct 05, 2021
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I am disappointed in the quality of the service lately. It definitely has gone downhill. I regret referring them. And I am contemplating changing credit unions.
Anthony Strambler
Anthony Strambler
Jul 29, 2021
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The bank is good. It’s getting three stars cause trying to get a call through is terrible. No one ever picks up the phone and I’ve been tryin for a while right now.
Jinakai Richardson
Jinakai Richardson
Sep 02, 2019
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Worst Bank Ever!! Don't use this bank unless you have no choice. If your info is stolen they don't have 24 hour assistance for customers. You have to wait for the bank to open to report it. They don't give temporary cards if yours is stolen, deactivated, lost. The customer service sucks. Most banks credit your account for fraudulent activity they don't! They make you wait 30 days for your money that someone elae stole. I haven't been able to use my money for seven days because I work and they take a full ten days to send your card. I'm closing my account and don't recommend anyone open an account
Aj
Aj
Jul 23, 2019
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I’m not quite sure who is writing these reviews but clearly they’re lying.
On the plus side- I will say that the bank tellers are great. However this review is not for the bank tellers. It’s for the loan officers. One loan officer in particular. Her name is Marjorie. The current rating I’ve chosen perfectly reflects her attitude, her lack of customer service, her unprofessionalism and my confusion as to why this person is still employed with Cencap. Whether it’s on the phone or in person- Marjorie will always be sure to NOT care about anything you have to say. She’s more interested
Anna
Anna
Jul 22, 2019
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Ordered food for a pick up! Everything was on time! Best quality food and service!!! Coming back soon!
Richard Brown
Richard Brown
Dec 06, 2018
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Fantastic Financial Institution. I've done my banking here for the past 5 years. The service is amazing and the staff always bends over backwards to be helpful. If you're looking for a place to do your banking, this is it. Great loans, great credit cards, great service.
Janell Lewis
Janell Lewis
Jul 31, 2018
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Had best experience ever with the ladies at the counter setting up my new account- very pleasant, knowledgeable and willing to answer all of my questions and I was even setup for products that are amazing. Thank you Maureen, Staisy, Barbara! You ladies made my day.