We know how stressful it can be sorting through the many home security companies out there. At Protection 1 we pride ourselves on being one of the nation's premier home security companies, so look no further! As a Protection 1 customer you will receive 24/7 customer service, support and monitoring services by trained professionals.
Knowing that your installation and maintenance will be completed by qualified technicians helps provide peace of mind. Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems.
Knowing that your installation and maintenance will be completed by qualified technicians helps provide peace of mind. Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems.
Services
Use your computer or smartphone to remotely access and control your home security system, household lighting, door locks, thermostat, cameras and video. When deciding between home security companies, who you choose matters. Protection 1 is a full service security company, helping protect residential, business, national account and integrated system customers at millions of locations.
Reviews (13)
Don F.
Mar 31, 2021
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Gold Coast
Oct 22, 2019
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I am a local business person and Protection one customer. Today I had my fifth call with customer service to dispute a repair bill from a couple months ago. For the fifth time I was told that the local Branch Manager would call me. I suspect that like the first four promises, this one will go unfulfilled. Mr. Gary Davis is reported to be the Branch Manager but at this point, I beginning to wonder if he is a real person? My issue is simple. I'm charged for service visits and repairs that I can not confirm happened. Since my initial dispute, I have two more disputed "repair" visits since I started
Traci N.
May 01, 2019
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I like the system and the monitoring service. Problem is the customer support phone lies for billing and service all lie to you and are extremely unhelpful. Still trying to find someone who tells the truth and actually provides customer service there... May just need to pay the fee to get rid of them. I hate being lied to. DON"T USE THEIR SERVICE!
Karen Hungerford
Nov 14, 2018
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Kambiz H.
May 21, 2018
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Gal R.
Feb 09, 2018
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Darren H.
Dec 19, 2017
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Honest review, the equipment is mediocre at best. I switched to protection one about 6 years ago from ADT which I really disliked. Now Protection 1 and ADT are the same company which make sense. I am trying to close my account, in the meantime I am bombarded with Protection 1 phone calls, at least six per day at my office. Stay away from them, use a local company or other options such as Arlo, etc. This service is garbage.
John B.
Aug 12, 2017
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SCAM! Horrible experience. Called ADT and Protection 1 showed up. Very disconcerting that a security company would have someone from another company knocking on my door. The technician also could not clearly explain why they were there and not ADT. When I needed to move they tried to restart my contract term. I am currently paying $750 to cancel this contract early and am using Scout instead. Over the 3 year period this will actually be cheaper than continuing to use Protection 1. I can also move freely with Scout and do not have a contract. Avoid this scam and go with Scout. I don't work for Scout
Natalya H.
Jul 20, 2017
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We were previously with ASG but Protection1 took over and things went downhill FAST. The Customer Service is AWFUL & they do NOT care about the customer at all. The reps were rude, short and REFUSED to work with long term customer (over 5 years) and as the rep said - we only acquired your contract making me feel like I was less of a customer because I was not originally their client. WOW. I cannot believe they would rather fight and argue over a small amount of $ and create a NEGATIVE Experience (refusing to negotiate) than just working to create a win/win. It is funny how they spend
Maggie T.
Jul 12, 2017
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I signed up for protection 1 and they were all too happy to come out on a Saturday to install the system. Not even a month later, one of the sensors is saying low battery. Now they say they don't schedule after 5 or weekend appointments without an extra emergency charge. This is ridiculous! It's been a month. Now I'm stuck in a 3.5 year contract with what looks like is going to be awful service. Wish I had read more reviews prior to going with protection 1.
Chad A.
Apr 14, 2017
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Protection 1 came out because we were having a problem with one of our window sensors. It turned out to be an easy to correct tamper error because the battery door on the sensor wasn't shut correctly.
The service person also cleaned up some wires in our control box, checked the battery and left.
A day or two later, we started having communication (BF) errors. Every day, the keypad would let out an annoying series of chirps and random intervals, many times well after midnight. I had to get up and clear them every time.
We scheduled another service call, and that guy tightened up some wires
The service person also cleaned up some wires in our control box, checked the battery and left.
A day or two later, we started having communication (BF) errors. Every day, the keypad would let out an annoying series of chirps and random intervals, many times well after midnight. I had to get up and clear them every time.
We scheduled another service call, and that guy tightened up some wires
Wilson Louigene
Sep 22, 2016
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Andrea C.
Nov 23, 2015
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I have been a business customer with them for about 4 months and could not be more displeased. To keep this quick, we have had over 400 alarms and about 20 service representatives out to my store.
I have been woken up, and have had to drop everything and go to the my business more times than I would have liked. This morning I went in to find the alarm went off last night, except I didn't receive any notification this time. When I called to find out why, I was told they had no record of it. I took a photo of the event off the screen and emailed it to them. I waited two hours and never
I have been woken up, and have had to drop everything and go to the my business more times than I would have liked. This morning I went in to find the alarm went off last night, except I didn't receive any notification this time. When I called to find out why, I was told they had no record of it. I took a photo of the event off the screen and emailed it to them. I waited two hours and never
