Arolo

Unfortunately this company was great when they were just Arolo but they have joined with Forester. I to have fallen prey to the scam the others mentioned. Forester installed an 8K booster pump in 2015 which leaked soon after which they charged for fixing then leaked again after that so I called Arolo who fixed it. Now in 2021 it sprung a new leak which is fine but when I called them they said they would have someone out to take a look and give me a quote if the cost.
The man, Dan, who came said they were booked out 6 weeks, he couldn't fix it today, and it was going to "be very expensive

So very impressed with these guys! Our sump pump that handles all rain water drainage from the house suddenly went out last night, just as today's outpour began. After business hours last last night I left a message and bingo, they were on the phone with me at 7:30 this morning. They sent an excellent tech (Ian W) this afternoon who diagnosed that the old pump needed to be replaced. He removed the old pump, installed the new one, cleaned out the pump well, and was out of here in not more than a half hour. Ian was knowledgeable, and courteous. Highly recommended. -Tom Nolan, San

I can't speak to the quality of the billing practices or office manner which so many others have commented on, because I'm not the one footing the bill for their visit today. I'm the plumber on a project in Sonoma county and Arolo was called out to troubleshoot a well which was not working. The technician, who's name escapes me, arrived when they said he would, was friendly, funny, and efficient and even gave me an impromptu lesson on well pumps.

Be careful if you have work done by Arolo. Get an estimate detailed with unit cost before they start - they only want to give verbal lump sum. I was given a ballpark of $3,300 for the worse case scenario; a 25 gpm pump, 5 hours just to pull 200' of galvanized pipe, more to put it back, etc. They email you a paper "estimate" to sign when they have the pump out, still no detail, and won't proceed until you sign. It was still $3,300 so I assumed they just used the original ballpark until the job was complete. Smaller pump, reusable pipe, the job took 4 hours total. They

I have been having Arolo servicing my well since the 1990's. Can't say more than excellent. For years the service techs very polite and knowledge. You tell them have no water there out to get you back going. They will always be the only one I call.

We have used this service before. They got one their wonderful techs Dan out right away and corrected a problem that could have otherwise been horrible. Dan was so efficient and tidy. The office was great to deal with as well. Jim and Tony were very professional as well and aim to please.

When your water pump dies, you are in a real situation with no water to shower, do dishes, or flush the toilet. This happened to us and we called Arolo. They answered the phone right away and when they heard of the emergency (no water) status of our need, they made sure were fit in that morning. The technician, Noe, came by and he was able to quickly identify the problem. He headed back to the business to see if they had a new pump and other supporting parts in stock. Fingers crossed--yes, they did. While he was gone, I got a call from the company with an estimate that was honest and accurate

As others have said, BEWARE! Called them after hearing an advertisement on the radio. I am in the process of upgrading my well water treatment to encompass a second unit I am building. They gave me an outrageous bid of over $10,000, and did not even bid what I wanted, which was to relocate or remove my old system and treat water prior to going into the holding tank. To add insult to injury, they sent me an invoice for $570 for coming out! Have received bids from 4 other companies who did not charge a dime.

Super disappointed in their customer service. BEWARE of what you will be charged for! I first contacted this company in an emergency state since we had no water, the man I spoke to explained that it would be time and a half if they were out there after 4pm or we could make an appointment first thing in the morning at regular rate ($115/hr). I appreciated the honesty and we opted to purchase a new pump and install it ourselves that day in hopes that we would have water sooner than later. The new pump still did not fix the problem so my BF called the next day, explained the situation and they sent

They responded within one hour of my phone call and had me fixed up within 30 minutes. Jason was experienced, polite and gave me an excellent customer experience. It is no fun to wake up to no running water so the fact that they came right out, Diagnosed the situation, and got the system fixed before I even went to work was just fantastic.

Worker sat in his truck for close to an hour and then argued that I should be charged for that time. The owner was down right condescending about it.

Interestingly enough, a day after I gave my credit card information to the workman, fraudulent charges started showing up on my credit card account. Can't prove it was the workman but another reason to not use this company......

This family run business does quality work. Upon calling for a pump problem, was told I could expect a service person within a specific time frame and he arrived earlier than promised.
During the course of repairs, I dealt with three different employees. Two in the office and service man in the field. All were very professional, courteous, and extremely willing to provide a quality job. Arolo will always be my go to pump company.

This family run business stays busy for a reason. They do quality work which they guarantee. I called them out for a faulty pump issue and they responded within a short timeframe. There were some issues to work out but Tony, the owner, handled it graciously and calmly. I appreciate their work ethic and fairness.

Beware of this company. If you are a residential consumer, you better know how to talk to them or you will be on a service call ticket. That's an open checkbook, you will be charged time and mileage. As suggested by others, customer service is not their strength and it starts with the owner. My advice, stay away and try someone else.

Customer service is not something you will get with this company! Was told that they would call in the morning to advise when they would be out to check out my pump. Called them in the late morning for a status on when they might arrive, and was told they would text someone.

What I got was a call that they were on their way. I let them know I could be there in 15-20 minutes, as I was at work and was waiting for a call to let me know when they could be out. I was abruptly told that would not be soon enough and they would not wait for. Sure would be nice if contractors would not talk down to