Junaluska Animal Hospital

Positive: Professionalism, Responsiveness
I received a new puppy which had an exam and paperwork requirements within 48 hours of physical possession. In my sleep deprived state, I was chasing my tail and the Junaluska staff helped me complete the tasks required after several missteps on my part. This puppy is an adventure!!!

Waited over 30 minutes after appointment was set and arrived as planned. Took over 2 hours and wish that we did not have to wait in the car in your parking lot. We could have run our other errands if you had just let us know approximately how long the procedure would have taken ahead of time, because our time matters just like yours. Pricey and slow on responsiveness.
Phil and Sharon Goode

Positive: Professionalism, Quality, Reliability, Responsiveness, Value
I started taking my fur babies to Junaluska when I was living in Waynesville. Even though I moved to Asheville, I continue to take them there as they are wonderful with my babies and always deliver quality care. They truly have your pet's best interest in mind.

Usually have good care at Junaluska animal hospital. This past Monday I called for an emergency, the girl who answered Christine was rude and told me to come at 6:40. When I arrived they did not have me down for an appt.and they wanted me to wait over an hour or come back the next day. My pup had pneumonia and was having trouble breathing. I decided to wait and I was finally taken care of. This girls needs to go!! Rude and did not put my appointment down!!

My Maddie is a recently diagnosed diabetic. We come on saturdays for frequent sugar checks. For some reason she’s become quite nervous. Until now she’s get excited and bark as we got near the facility. She’s been comfortable w/the staff and they’ve been loving and supportive to her as well. This past weekend Dr Resson could see how nervous she was so he and his 2 assistants actually came outside and did her check out there! Who does that? Dealing w/diabetes in dogs is new for me and has been scary and overwhelming. Dr Reason and his fabulous assistants have been nothing but supportive and

Right before Thanksgiving, we took our sweet 5 year old cat, Pearl, into get checked for a large mass on her leg. We had Pearl every since she was a kitten. The news that Pearl had a terrible malignant tumor that had spread to the point that operating was not an option. The news was devasting. The kids and I could only cry... a little uncontrollably if I am honest. The staff and vet were so kind and compassionate. We did not feel rushed and were allowed all the time we needed to say goodbye to our girl. Since we chose to stay with Pearl through the euthanasia process, the staff thoroughly explained

We appreciated how friendly, kind, and accommodating the staff were. We didn’t wait long during any element of our visit. The staff kept us updated, and the doctor was very understanding about our (extremely) senior cat and the financial concerns that are part of most any serious vet visit. We also loved that we could come in with our pet and weren’t even required to wear masks. Wonderful experience!

Positive: Professionalism, Quality, Reliability, Responsiveness
The staff is great and I love Dr. Reason! My two dogs love him and his vet tech! He is great to answer any concerns or questions! I originally had to take them there for an emergency and after the wonderful treatment and attention we were given I switched my babies to their practice.

Helped my dog when nobody else would. We were treated with dignity and respect in an emergency situation. Everyone was so caring and compassionate even during the short staffed holidays. The price was so fair and reasonable. I am proud to say I am willing to travel from Franklin for this quality level of care. They are my new 'furever' Veterinarians & Staff. Thank you for helping Ollie!