Kaitlin Ponce
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Kaitlin Ponce
The Kaitlin Ponce State Farm Insurance office is proud to serve Atlanta, Dunwoody, Sandy Springs, Smyrna, and the surrounding Georgia areas with Car Insurance, Homeowners Insurance, Condo Insurance, Renters Insurance, Life Insurance, Business Insurance and Financial Services, with a focus on resident relocations to the Fulton County area.

I have been a State Farm Insurance Agent here in Atlanta since 2014 in the Buckhead neighborhood of Atlanta, GA. I moved to the fine city of Atlanta after graduating college in 2010. I'm a second generation State Farm Agent, so State Farm is in my blood. My agency has qualified for awards over the years including State Farm Legion of Honor, State Farm Ambassadors for Life, and I was a member of the inaugural Agent Aspirant class.
Reviews (18)
Denise Krauth
Denise Krauth
Feb 03, 2022
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Johnathan Raab helped me with a new account to State Farm. He was very professional , polite, and took a lot of time in explaining each area of the policy. to me. I am a senior citizen. and I appreciated his patience with me.
Sierra Thompson
Sierra Thompson
Jan 26, 2022
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Positive: Professionalism, Responsiveness
This was my first car purchase - I worked with Johnathan and he was super helpful, patient and knowledgable.
Maria
Maria
Jan 24, 2022
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Positive: Professionalism, Quality, Responsiveness, Value
Johnathan Raab went above and beyond to help me with a quality insurance policy. He was very helpful and professional. Amazing experience with this agency will recommend to my friends and family. Thank you!
Maria Tracy
Maria Tracy
Jan 23, 2022
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Jonathan was so knowledgeable and informative! After reviewing my account, he actually saved me money too! Thank you!
Shantel Harden
Shantel Harden
Jan 19, 2022
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Positive: Professionalism, Quality, Responsiveness, Value
Kay is a great agent she helps me save hundreds of dollars by switching to StateFarm #awesome service
Sydney Howard
Sydney Howard
Dec 29, 2021
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Jonathan was the best! He was so friendly and so helpful in setting up my car and life insurance!
Ashelei Hall
Ashelei Hall
Dec 11, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
I had a great experience talking with Jonathan yesterday. Was super friendly and very good at explaining my policy. I don’t think I’ve ever been on the phone that long with someone I’ve never met before in a really great way. I am so happy I’ve switched to State Farm. Thank you Jonathan.
Sarenity S.
Sarenity S.
Oct 12, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
By far the best insurance experience I have ever had. It was an absolute delight talking with Victoria. She is very passionate about her work and incredibly knowledgeable. She did great job explaining everything while being patient with me answering all of my questions. Couldn't ask for a better agent. Thank you. Highly recommended!!
David T.
David T.
Sep 06, 2019
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Kaitlin, Kenzie, and Jasmine have been providing me excellent service for renter's insurance for four years now over the phone...wonderful to work with, and always quick and competent to meet my needs, but I had never met them in person. Kenzie, in particular, was warmth personified in our phone dealings, and Kaitlin was always available when needed.

Recently, I have moved residency from Tennessee to Georgia, and Victoria Hall set me up to move my wife and my Honda CR-V from the Jeff White agency in Alcoa, TN, to be insured by Kaitlin's agency. (I've only known Jeff as a personal
Siew Leng P.
Siew Leng P.
Jun 27, 2018
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Fabian was prompt and efficient in getting me renter's and auto quotes.  He was very friendly and did not mind giving me various quotes for different deductibles so we could save money but also feel good about the amount of coverage we needed.  More importantly, he took the time to talk to me, unlike many other agents I called, who just gave me quotes by email. Highly recommend this agency.
Stephen P.
Stephen P.
Jun 20, 2018
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This agency is good about having someone available to answer the phone when you call. I've never visited the office, but Brittany is very patient and friendly when helping to get a quote just right for your needs. She also returns phone calls and emails quickly. Thanks Brittany!
Monica M.
Monica M.
Aug 13, 2017
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Kaitlin and her team are so responsive, they really look into what coverage you need and work hard to get you great coverage at a reasonable price. They also check in with you to make sure your coverage and any discounts stay up to date. I love them!
Zac T.
Zac T.
Jul 14, 2017
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When working with Kaitlin this has been a complete mess. I moved from SF to Atlanta and reached out to her and her team to understand how my items in my move were covered. Her team said that my items were covered under my renters insurance, but after some unfortunate events during my move and the movers never delivering a few of my items, Kaitlin and her team then told me that none of my items were covered. Extremely poor service and understanding of the policies.

I should have switched agents at that point, but thinking that this is a customer service company at the end of the day, I thought
V. G.
V. G.
May 24, 2017
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This agency has been so gracious to my partner and I! Brittany Bohannan is an absolutely gem, she's so understanding and helpful. She always addresses any concerns I may have and makes sure we are always getting the absolute best coverage possible. I highly recommend Kaitlin Ponce-State Farm, and to definitely reach out to Brittany!
Tm S.
Tm S.
Apr 16, 2016
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Have to applaud good service in the Atlanta area: Kaitlin Ponce and her staff members, Chelcie and Brittany, provided great service while demonstrating fantastic and thorough product knowledge with great communication skills. If you're shopping for insurance, I recommend obtaining quotes from her agency. If the quotes from various companies are close in costs and benefits, I recommend going with Kaitlin's agency! You can't go wrong and I can't say enough good things about them.

They also recently saved me $370 on two of my policies.
Brandon D.
Brandon D.
Aug 09, 2015
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Kaitlin and her team came through for me in a tight pinch. Very helpful and not pushy like other insurance agencies I've dealt with. Would def recommend.
Chloe B.
Chloe B.
Feb 09, 2015
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Kaitlin Ponce - State Farm is the absolute best agency out there. Kaitlin is smart, attentive, and always puts the customer first. For the longest time I only had car insurance but now have a Roth IRA, IRA, and a savings/mutual fund plan. I previously invested with Fidelity and Merrill Edge and Kaitlin Ponce-State Farm takes better care of me than either of those two big companies ever did; she was honest about the fees that are charged whereas the other two companies weren't. She tells you what options are available without being pushy and explains State Farm's offerings in a way that
Anjali P.
Anjali P.
Nov 12, 2014
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Kaitlin Ponce is fantastic to work with! She was able to set up my renter's insurance in no time at all. She worked around my hectic schedule to make sure all my needs were met and made sure that all my questions and concerns were answered.