Unfortunately, I have to respond that I know exactly how they feel since my own family suffered a devastating burglary violation many years ago. In fact, the very day we buried my dad after he was killed by a drunk driver back in 1978, our house was completely ransacked and practically everything of value was taken.
I will never forget the depth of despair that my mother was plunged to when she saw the drawers, our belongings, the mess strewn throughout the house and even worse, the police fingerprint dust everywhere when we returned from the out-of-town funeral. Our family completely understands the misery that follows such an act.
I will never forget the depth of despair that my mother was plunged to when she saw the drawers, our belongings, the mess strewn throughout the house and even worse, the police fingerprint dust everywhere when we returned from the out-of-town funeral. Our family completely understands the misery that follows such an act.
Services
We own and operate our own UL listed dispatch center right here in Texas, and that's how we're able to offer high quality monitoring at a great price. We are the largest independent alarm company in Texas. From the first phone call to the actual use of our security system we have been 100% satisfied!
We typically cannot service houses over 6,000 sq ft, but please call sales at 972-526-8500 and we'll see what can do. Unfortunately we are only able to cover up to 4,500 sq ft of commercial space. If you're located in the DFW area we highly recommend Dallas Security Systems or if you are in the Houston area, we recommend Mesa.
Whether you already have a system, or would like a new one installed, we have you covered with options starting at $16.95/mo & No Contract. Same rate since '78! Even if your phone line is cut, and power goes out, you are still covered 24/7 by cellular connection. Because our central station is UL Certified, you will qualify for the maximum insurance discount.
Wifi Connected Pristine video up to 1080P2-Way AudioSecure Encrypted Cloud StorageStream live video or motion. Companies that give "FREE" systems are simply hiding the equipment cost in a high monthly rate of $50-$90/mo under contract. They'll claim it's a way to finance the equipment for you to reduce your upfront cost.
We own and operate our own UL listed dispatch center right here in Texas, and that's how we're able to offer high quality monitoring at a great price. We are the largest independent alarm company in Texas. If you're not comfortable with us spraying inside the home, you can opt for exterior treatment only.
Reviews (18)
Coachace
Dec 31, 2021
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DavidM Sorensen
Dec 29, 2021
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Cheryl Vaughan
Dec 26, 2021
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Jay Singleton
Dec 16, 2021
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Smith Thompson provide a great service at a price that’s competitive with many national brands. However, it is always nice to be able to support a local business and in return receive a customer service experience that can only be provided by a local business. Our technician, Jeremy, was very professional and knowledgeable, and walked us through the setup and configuration process. I think it’s also worth noting that Jeremy had the thoughtfulness and caring to show up with a face mask and wore it through the entire installation process. We felt well taken care of and are proud to br customers
Vanessa Sakulenzki
Dec 08, 2021
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Kiran Srinivasan
Nov 30, 2021
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Been with Smith-Thompson security for 17 years. Found them to be very reasonably priced and responsive/prompt when it comes to monitoring and notifications. Recently upgraded to their 5G and app-based monitoring service. Pricing was clear, appointments were easily available and the tech who showed up for the upgrade was very professional and knowledgeable. Finished the upgrade without fuss and got us set up to monitor via the app. Overall, very satisfied with S-T’s service and pricing.
Jaipal Panwar
Nov 30, 2021
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Mitch Herd
Oct 31, 2021
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Great company. I've been with Smith Thompson for over 7 years. They have great service and response time. Great communication all around. They recently did an upgrade to my home security system to be compatible with the latest 5G technology and they seamlessly were able to schedule a service call with me and make the necessary upgrades. I would highly recommend. Pricing is super reasonable too!
Denise Koshollek
Oct 18, 2021
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Our switch from our old system to Smith Thompson was quick and easy. The tech called before he showed and was very courteous. Like my other security company, he did not try to oversell us. Just did what we asked for, which was very refreshing. We did not have to sign a long-term contract and the monthly monitoring fee is unbelievably reasonable. Highly recommend!
Hope L.
Aug 20, 2021
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The response to the previous reviewer's complaint is perfect example of their attitude. Nothing is their fault. Everything is your fault. The system malfunctions? YOUR fault. THEY don't call you when you accidentally trip the alarm? YOUR fault. The people working for this company have a serious attitude problem. They are also probably incredibly incompetent in an actual emergency.
One morning, I get a call from them that says my alarm has been tripped. Given that I was home at the time, it really freaked me out. I thought there was an intruder in my house. How does their operator deal
One morning, I get a call from them that says my alarm has been tripped. Given that I was home at the time, it really freaked me out. I thought there was an intruder in my house. How does their operator deal
Jackson S.
Jan 16, 2021
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Four or five years ago, someone told me of the Smith rates and I switched, saving real money. The system works perfectly and tonight I could not get it to "arm." I tried whatever I could and finally called Smith at 11 PM.
What sounded like a young girl on the phone answered and I thought to myself, she is not going to be able to help. In seconds, she qualified me and asked a few questions about what was showing on my keypad. She had a list of the rooms that were connected to the numbers I gave her and told me to the family room. There is one door in there that we have never
What sounded like a young girl on the phone answered and I thought to myself, she is not going to be able to help. In seconds, she qualified me and asked a few questions about what was showing on my keypad. She had a list of the rooms that were connected to the numbers I gave her and told me to the family room. There is one door in there that we have never
Michael K.
Nov 08, 2020
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Jordan R.
Oct 09, 2020
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I had a wonderful experience working with Smith Thompson. I wanted to work with a local alarm company who partnered with alarm.com. They were able to get me in pretty quickly and Jeremy Dunn was the technician who came out. He was professional and very knowledgeable of all their products. He assured me that our family would be well protected. I look forward to being a customer with Smith Thompson Home Secuirty.
Minh N.
Jul 25, 2020
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Shawn came to my new house to install new alarm system for Smith Thompson Home Security. He's very professional and helpful. He answer all my questions. He address any concerns I have about security. Awesome job!! Wonderful experience. I had their monitor service too in my previous house and they are pretty good. Totally would recommend this company
Shaun D.
May 07, 2020
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I had to get an existing DSC (green screen) system working in our house. Smith Thompson clearly knew the system well and set it up with no problem. Later, when I had trouble adjusting the time on the keypad because of daylight savings, I emailed for help. The tech responded within hours clarifying for me how to program these older devices, which is a strange process, but that's not on Smith Thompson.
Total pros - didn't try to upsell anything. Just got it working.
Total pros - didn't try to upsell anything. Just got it working.
Amanda F.
Apr 24, 2020
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After a recent move, we were looking to have a home security system installed. After contacting 3 different companies and getting the run around, we called Smith Thompson Home Security and they had a technician out within 48 hours. The technician was extremely professional, the install process was quick and the pricing is very fair. 5 star service and would definitely recommend over any other local or large alarm companies!
Ken H.
Mar 30, 2020
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Robert B.
Apr 01, 2019
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