Ascentra Credit Union
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Ascentra Credit Union
This holiday season we'll give $50 to you and $50 to the Salvation Army when you refinance, or get a new or used auto loan with us. Help pay for those end-of-year expenses with a LOW interest rate and borrow up to $2,500 for 12 months! Ascentra Partners with Local Salvation Army to Spread Awareness and Raise Money for Red Kettle Campaign.

Ascentra Adds five, $1,000 Scholarships for Vocational and Trades Students to its Annual Scholarship Competition. Ascentra Credit Union Partners with Gilda's Club Quad Cities to Celebrate Memory of Late President and CEO Dale Owen. There's no denying the facts: Women tend to earn less and live longer than men.
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Unlike banks, we don't answer to stockholders or investors, we answer to YOU. As a local, democratically controlled not-for-profit, each member of Ascentra Credit Union owns a share in the credit union. When you join Ascentra, you are not a customer you're a member-owner and are treated as such. We put people before profits.
This does not include taxes and insurance. If taxes and insurance are included in your loan, your payment will be higher. The home loan rates and terms listed here are example only and are subject to change without notice. Other terms and conditions apply. Rates may vary due to subject property, loan characteristics, credit qualifications and other factors.
If you're ready for a change and need something new, come over here and we'll show you what to do. Ascentra has heart and we're doing our part so if you want the best all you have to do is start. You want a credit union that serves you and the community? Hey, it's Ascentra! Listening, caring, doing what's right and owned by our members - Ascentra's tight!
With access to over 5,600 locations, Ascentra Credit Union has joined forces with other credit unions in states from New York to Washington, Florida to California, who are offering members more convenience by sharing locations. Providing members unparalleled convenience is now made possible with shared branching.
Get access to your money through the Ascentra Debit Card or ATM, by writing checks, or even through your smart phone. Ascentra has the checking account options designed to give you the flexibility to manage your money how you want! So you do you! Economy Checking is designed for members who prefer to use their debit card over checks.
Reviews (11)
Michelle Jackson
Michelle Jackson
Jan 22, 2022
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Ascentra provides excellent customer service! The reason for my low rating is due to inability to use tap & pay with my Ascentra debit card.
Denise Allen
Denise Allen
Jan 03, 2022
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Friendly staff, quick service! Always extend themselves to make every visit a positive experience!
Tammy Peters
Tammy Peters
Dec 16, 2021
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They are always there and Eager to help they treat you like you are a part of their family and not just a costumer
Krisan Albert
Krisan Albert
Dec 15, 2021
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Very helpful! I switched from another bank after difficulty with a security breach. Love how secure my on line banking is. The best part is how quick I can get through the drive up or if I go inside again the service is very fast!
Jamie Taube
Jamie Taube
Oct 20, 2021
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Excellent customer service. always knowledgeable. have been banking here for many years
Rich Adams
Rich Adams
Oct 04, 2021
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This was a last minute decision and Jennifer handled everything with a professional and courteous attitude. Thank you for the great service.
Vance Mchaney
Vance Mchaney
Sep 02, 2021
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Literally says open at 9 and it’s 9:50 and no ones answered any of my 6 calls that I’ve made if you don’t answer calls til 10 THEN SAY THAT don’t have me waste time trying to call when I know all workers there are not on calls for 50+ minutes ??? Do better at doing your job
Sami Rossow
Sami Rossow
Aug 05, 2021
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Always attentive in-person and on the phone, super easy mobile banking, never had a bad experience. So glad I have Ascentra as my bank!
Layne Enlow
Layne Enlow
Jul 25, 2021
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I am very disappointed with my experience with this credit union especially Jennifer Hudson. We went in trying to get a heloc they told us everything was going to be fine told us our appraisal will pass no problem. Well our appraisal did pass and we could have gotten a good chunk of our debt taken care of but they decided it wasn’t worth it for them after putting us through everything and wasting our time and now charging us an appraisal fee. This bank is horrible I don’t know why anyone would go to them go to vibrant if you want to get your money’s worth.
Nighters
Nighters
Apr 21, 2021
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I have had $100 sitting in a savings account at Ascentra for several years and just let it earn a little interest over time. I recently noticed that it has not earned any interest at all in awhile so I asked the bank about it and was told that my account is "dormant" since I have done nothing with it for awhile. I find that ridiculous. It would have earned a little something in another institution. I will keep my money elsewhere.
Tyler L.
Tyler L.
Sep 16, 2019
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Absolute nightmare of a credit union. Not only were there systems infiltrated, numerous people received fraudulent charges on their accounts. I had both my Debit and Credit cards frozen, making me unable to pay my bills and afford basic necessities. I had to call again both the credit department and the debit department to have new cards issued and sent out, of which neither have arrived and it's been 18 days.

When I called, the associates on the other end in the debit, credit, and disputes departments were rude and condescending. She couldn't believe I had questions regarding disputes