We believe today more than ever that our service and willingness to listen outweigh any words we could muster. For over 50 years, our goal has always been to provide quality care to everyone in the Baltimore community. Katzen is committed to protecting sight with a pledge to serve all and do so equally, without prejudice.
We believe in the right to safe, caring, and equitable treatment for all in our practice: patients and teammates. We are in this together! Achieving the best results for patients begins with a team of eye care professionals that care about you and your family. By offering all eye care subspecialties and surgical procedures as one team, Katzen Eye Group is Baltimore's vision leader.
We believe in the right to safe, caring, and equitable treatment for all in our practice: patients and teammates. We are in this together! Achieving the best results for patients begins with a team of eye care professionals that care about you and your family. By offering all eye care subspecialties and surgical procedures as one team, Katzen Eye Group is Baltimore's vision leader.
Services
The Katzen story begins in 1968, from the makeshift office that Dr. Jack Katzen and his secretary shared at Mercy Hospital. From humble beginnings, Dr. Katzen built the Katzen Eye Group as a place that would make a difference in the lives of many and change the way the world approaches vision correction.
The focus of the Katzen Concierge Center gives you the benefits and freedom of a life without glasses or contacts. Our state-of-the-art technology and decades of experience make it possible for us to determine the procedure that is best for you, based on your age and unique lifestyle. Our board-certified ophthalmologists perform various laser vision correction procedures, all to help patients live life with clear vision and healthy eyes.
Katzen Eye Group is honored to partner with local optometrists, ophthalmologists and primary care providers to participate in your patient's journey towards vision restoration or aesthetic satisfaction. This portal is your resource to refer a patient and for tools and information to support our partnership in collaborative patient care.
With our annual eye exams, our doctors diligently exam your vision capabilities and recommend the necessary steps toward improving eye health and durability. Helping you achieve the vision and appearance is a multi-faceted journey, and we'd never put a limit on how far you can aspire. Our various surgical and optical services are in place to help you live life boldly.
A cataract is the clouding of the natural lens which, ultimately, blocks light from getting properly focused on the back of the eye (the retina). They are incredibly common. This clouding effect affects nearly half of all Americans by the age of 65. Thanks to the dedicated doctors at Katzen Eye Group who specialize in cataract surgery, you don't have to live with cataracts.
Reviews (28)
Patricia O'Brien
Feb 02, 2022
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Tracey Carroll
Feb 02, 2022
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Samantha Liberto
Jan 30, 2022
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Today experience was the worst. I’ve been going to this location for years regardless of how far the drive was, and there is a closer location to my house. I just truly enjoyed the drs and employees there. The dr I seen today, I’ve never seen before. She asked questions about my life and seemed very judgmental. I felt rushed the entire time. The front desk lady while checking out seemed annoyed I walked up to her and gave her my check out and didn’t even ask my name nothing just took my paper and said she’ll send out a remind for my next appointment. Just over all not pleased with how my
Holly Griffin
Jan 26, 2022
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Cornell Brown
Jan 26, 2022
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As always the staff was wonderful! I was greeted with kindness, professionally and expeditiously checked in, and received quality service from each assistant, technician and optometrist from the time I entered until all services was rendered.
I highly recommend the Katzen Eye Group and everyone who treated me with care!
I highly recommend the Katzen Eye Group and everyone who treated me with care!
Doreen Johnson
Jan 24, 2022
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The office was very clean. The ladies at the front desk were very polite and efficient. The techs were really friendly and knowledgeable about what they were doing. Dr. Katzen was very professional and had a very pleasant demeanor. He made me feel very comfortable and at ease. I would recommend this office to others. I enjoyed my time at this office.
Veronica D.
Jan 24, 2022
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I would give negative 300 (-300) stars to Katzen Eye Group if I could. On Friday, May 21, 2021, I visited the Lutherville location. I met with Dr. Katzen himself. The visit went well enough until he determined that I wasn't a lasik candidate, and that my "only option would be cataract surgery". Sound enough advice but the referral to Dr. Booth at the Reisterstown office was a complete misstep. And I think he knew, with the statement, "if insurance won't cover it, it will be costly". That was the start of what I'll call: the Katzen micro-aggressions.
On Wednesday
On Wednesday
Bellaciao
Jan 20, 2022
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My experience with KATZEN eye group has been nothing but excellent. Let me start with Hope, she is wonderful at what she does scheduling appointments answering any questions you have about the process and what to expect logistics wise. Her personality keeps the day of surgery light. Going into the room where the surgery was performed made me anxious but the staff working alongside DR. Patel was very comforting during the whole procedure. I am not even 24 hours post surgery and I can tell you—— I would do it again with this team. Thank you for holding the standards high KATZEN EYE GROUP!
Dannie Fletcher Sr
Jan 19, 2022
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Vickie Halifax
Dec 23, 2021
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Thank you to Katzen eye group and esp to Dr Patel for giving me my eyesight back. I have gone from a very blurry dark world to a bright colorful crisp world. I can now see everything.
The staff at Katzen eye group and Dulaney clinic are wonderful people with kind big very educated hearts. I have been treated very kindly through this whole experience by both places and thier employees Thank you thank you thank you to everyone that played a part in my cataract surgery and recovery.
I would recommend these people to anyone that has to go through this experience. I can see again!!!!
The staff at Katzen eye group and Dulaney clinic are wonderful people with kind big very educated hearts. I have been treated very kindly through this whole experience by both places and thier employees Thank you thank you thank you to everyone that played a part in my cataract surgery and recovery.
I would recommend these people to anyone that has to go through this experience. I can see again!!!!
Kim Evans
Dec 18, 2021
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Mollie W.
Oct 07, 2021
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I've been a patient at Katzen in Lutherville for over 15 years. The front reception staff has gotten very unprofessional over the past couple of years. This will cause me to find another optometrist. From scheduling appointments over the phone (after you leave a voice mail several times asking them to call you back so you can make an appointment) with rude staff to being herded into a crowded waiting room like cattle to being made to wait almost an hour even when I arrive early for my appointments..........done. The last straw? My husband got there early for his 7:40 AM appointment, waited
Donna C.
Aug 18, 2021
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I've never been to Katzen but I have tried and tried and tried. I requested appointments online, called the office only to be sent to voicemail with the promise to return my call ASAP. But......nothing......crickets. I did once have an actual person answer only to be disconnected just as I thought I was making an appointment. I immediately called back and again received the voicemail. I left a detailed message about wanting the appointment. Again......crickets.
I've heard such great things about this eye group but I guess I'll never know as I am now looking for somewhere else
I've heard such great things about this eye group but I guess I'll never know as I am now looking for somewhere else
Catrina H.
Aug 06, 2021
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If it was not for Dr. Eric Williams and his direct staff who works with you in the exam room, I would not come here AT ALL. I wish I could bypass the front desk and have no interaction just as they do. They do not know how to greet people or move them along in the office. Since the pandemic it's even worse. I used the automated check in, I used the staff and still waited for 50 mins only to be told I was not registered as checked in. No sorry no nothing. I looked right at the person who checked me in, blank stare.
Jayne P.
Apr 23, 2021
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I have been going to Katzen for years, the wait time is always ridiculous, but I have put up with it because the reputation for the care is so good. I recently disputed a bill I got 3 times, and never heard from anyone at Katzen. Customer care is terrible, and they are always doing extra little things to grab more money.
Scott S.
Dec 23, 2020
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After 30+ years with Katzen, I am now wondering if they can accomplish their essential core task, which is providing people with prescription eye glasses. Today I went to pick up a new pair and left without them because they had used the wrong frames. Had this been their first error of this kind I would have rolled with it. I am a forgiving person. But today's mistake was after an even worse experience with my prior pair. It took three attempts for them to get it right. The first time the prescription in the glass was upside down: readers were on top and distance was on the bottom. So they
Afzaal M.
Oct 31, 2020
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Meghan W.
Oct 23, 2020
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Don't trust them. Two different employees told me my insurance would cover my eye check up, so I trusted them and then my insurance didn't cover it. Now I am stuck with this bill which is ridiculous. I have tired for months to talk to a manager about it and they will not return my calls. I have also waited on hold for hours and called their billing company for months and can not get through anymore. I am never going here again. Terrible customer service.
Lois J.
Oct 12, 2020
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The worst. A factory. I followed my previous doctor to this practice. I see an eye specialist once a year and saw my previous doctor twice at that office. Since he retired recently, I agreed to switch to another doctor in the practice. I actually never saw the doctor because of the office's lack of appropriate Covid safety precautions. Waiting area in reception was approximately spaced however once a patient is taken in the back there is a small waiting area, no more than 8ft sq, with chairs next to each other, including a two person bench. Unlike other offices where only patients are permitted
Rhonda S.
Aug 17, 2020
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First let me say I've been coming to katzen for over 10 years. I love the rosedale staff, however I wanted contacts. Big mistake I was not told everything that would be required nor the fact that I still need glasses, Defeats the purpose right. After being closed due to covid I picked them up couldn't see far away, they were redone. I still wasn't happy the doctor said well keep wearing your thick glasses. That hurt my family has a history of blindness birth and onset. I get reading glasses couldn't see I swear some of the staff in the optical department made me feel like I
Scott L.
Jun 20, 2020
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TAKE YOUR ATTORNEY WITH YOU!! My $1250 out-of-pocket estimate increased to $2500 because they failed to properly check deductibles, but they did not state that until sending the final $900 bill. The SURGERY? Two Stars out of Five. WHY? They OVER-PROMISED the surgery results.. Answer?... Do Not OVER-PROMISE just to get patients. EXTREMELY DISAPPOINTED IN KATZEN.
Lucy L.
Apr 15, 2020
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I am a essential working in the healthcare field my glasses broke yesterday while I was caring for a patient and my to get contact is ripped , I contacted Katzen eye Group this morning I spoke to a representative named Karrie and she was extremely rude wouldn't give me my prescription to get a new pair of contacts and refused to fix my glasses and she told me that I can call back in June when they re-opened , what a way to treat an essential employee working in the hospital at this time I can't see or drive
Lyse W.
Jan 05, 2020
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Isaiah W.
Aug 21, 2019
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I can't speak on some of the other complaints and what not that have been mentioned at this location. I can only say that I was here for an emergency and not a typical appointment. The staff that I dealt with was extremely professional and kind as we tried to get things figured out and taken care of.
I was also able to see a doctor on a Saturday morning after they heard the issue and the team made me feel very comfortable and taken care of. I was also referred elsewhere with a ton of information and detailed write-up from my provider. It definitely threw a wrench in their schedule to see
I was also able to see a doctor on a Saturday morning after they heard the issue and the team made me feel very comfortable and taken care of. I was also referred elsewhere with a ton of information and detailed write-up from my provider. It definitely threw a wrench in their schedule to see
Saqib N.
Jun 25, 2019
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Absolutely atrocious. Front desk doesn't even greet you. They're too built discussing what McDonald's is better. The optometrist is like a robot, blast your eyes with air repeating the same thing, "keep your eyes open". The doctor is the worst however, Dr. Baziz rushes the whole thing. Came speed walking in and sat right down in front of his computer. Doesn't even look at you. He fiddled with my eyes and told me I was fine and told me to leave. He answered my questions with 4 word answers max. And failed at informing me what was wrong. DO NOT RECOMMEND.
Allison C.
Apr 11, 2019
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Unlike some of the one star reviews on here have stated, I have never had any issues getting in contact with someone at this office. However, I would agree that the 1 and 2 star reviews on here complaining that Katzen is more concerned about your money than your vision are spot on.
I have been going to Katzen for several years now and have never really had an issue until my latest visit. The exam was pretty brief and the wait was not too bad as I had one of the last appointments of the day.
However, the experience I had in selecting new glasses after my exam will really make me reconsider returning
I have been going to Katzen for several years now and have never really had an issue until my latest visit. The exam was pretty brief and the wait was not too bad as I had one of the last appointments of the day.
However, the experience I had in selecting new glasses after my exam will really make me reconsider returning
D. N.
Apr 01, 2019
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I had to call SEVERAL times over the course of a week to request my contacts prescription to be sent to me, to which I'm legally entitled. Only 1 out of 5 calls was answered by a person, the rest went to voicemail. I left a voicemail (that was never returned) and would've left follow-up messages from there had their voicemail box not been full.
I was told 3 times that my prescription would be faxed to me but it never showed up. It was only after I informed the representative that my next call would be to the FTC that I finally received my faxed prescription. Yes, I finally got what I
I was told 3 times that my prescription would be faxed to me but it never showed up. It was only after I informed the representative that my next call would be to the FTC that I finally received my faxed prescription. Yes, I finally got what I
Stella H.
Dec 27, 2018
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Worst customer service. It's a HUGE office with many doctors and staff. There are so many people working there but no one actually helps you. When I went in for my appt, there were 5 ppl at the front desk and they all ignored me. Also I just need to order contacts, I call every day and NO ONE picks up the phone. Don't go here!
