Business Details
35 Years
experience
Your Trusted Shipping Logistics Partner in the Northeast and Great Lakes
Founded in 1991 by Diane Delory and Joel Constantino, New England Steamship Agents (NESA) has established itself as a trusted leader in maritime logistics. With over three decades of combined experience, our team specializes in managing vessel operations across 42 U.S. ports, from Searsport, Maine, to Baltimore, Maryland, and throughout the Great Lakes region. Our expertise spans customs brokerage, cost management, and regulatory compliance, ensuring seamless port calls for foreign-flagged cargo vessels. We pride ourselves on proactive communication, negotiating cost-effective solutions during unforeseen circumstances, and maintaining a single point of contact for all vessel-related needs.Our services cover commodities such as wind generation equipment, steel, bulk sugar, and lumber, serving industry giants like Siemens Energy and BBC Chartering. Backed by U.S. Customs bonds and a commitment to service excellence, we deliver tailored logistics solutions that prioritize client satisfaction and operational efficiency.
Services
Vessel Logistics
Customs Brokerage
Cost Management
Port Operations Supervision
Documentation Services
Cargo Clearance
Labor Negotiations
Regulatory Compliance
Details
- Year established: 1991
Highlights and features
- We offer over 30 years of maritime experience managing vessel operations.
- Our team provides 24/7 communication with vessel operators and stakeholders.
- We negotiate cost-effective rates during unforeseen circumstances and delays.
- Our services cover 42 U.S. ports, including the Great Lakes and St. Lawrence Seaway.
- We ensure compliance with U.S. Customs, Coast Guard, and international regulations.
Associations and certifications
- U.S. Customs Vessel and Aircraft Bond
- U.S. Customs Continuous Importer Bond
What people say
Reliable representation
Cost-effective solutions
Industry expertise
Seamless communication
24-year partnership
Services
Vessel Logistics
We oversee vessel arrivals, departures, and cargo operations with precision. Our team coordinates pilotage, towing, and labor to ensure timely port calls. Clients benefit from real-time updates and streamlined documentation.
Customs Brokerage
NESA manages U.S. Customs clearance for vessels, crew, and cargo. We handle documentation, inspections, and regulatory filings to expedite formalities while maintaining compliance with federal agencies.
Cost Management
We negotiate port fees and mitigate unexpected costs during delays or disputes. Clients receive itemized estimates and proactive cost-saving strategies tailored to vessel specifics and cargo types.
Documentation Services
Our team prepares and distributes triplicate documentation, including bills of lading, sea protests, and arrival notices. Electronic and faxed delivery ensures timely access for all stakeholders.
Port Operations Supervision
NESA supervises cargo loading/unloading, crew changes, and terminal coordination. Daily progress reports and communication with stevedores ensure efficient operations and prompt issue resolution.
People
Diane Delory
President
With over 30 years in maritime operations, Diane founded NESA in 1991. Her leadership ensures client-focused solutions and regulatory expertise across 42 U.S. ports.
Joel Constantino
Managing Director
Joel brings decades of heavy-lift shipping experience. He oversees NESA's strategic growth and maintains key industry partnerships for optimized vessel logistics.
Matthew Delory
Operations Manager
Matthew streamlines vessel operations with innovative management. His focus on efficiency has enhanced NESA's service delivery for clients since joining in 2011.
Questions
Which U.S. ports does NESA service?
NESA covers 42 ports from Searsport, ME, to Baltimore, MD, including the Great Lakes, Hudson River, and Delaware River waterways.
How does NESA manage port call costs?
We calculate costs based on vessel specifications and cargo type, negotiating tariffs to provide itemized estimates and cost-saving solutions.
What communication tools does NESA use?
We provide real-time updates via email groups, daily progress reports, and electronic documentation to keep stakeholders informed throughout vessel operations.
How does NESA handle customs compliance?
NESA submits required documentation, coordinates inspections, and ensures adherence to U.S. Customs and Coast Guard regulations for seamless port entries.
Can NESA assist with unexpected vessel delays?
Yes, we proactively negotiate cost reductions and reschedule services during unforeseen circumstances to minimize financial impact on clients.
