Because our love for facilitating the dream of home ownership is more than just a passion - it's an obsession. We've built our business by helping hundreds of credit union partners become better mortgage lenders. Monster mortgage lenders, as we like to call them. Not currently offering mortgages to your members but considering the Pros and Cons of doing so?
Offering mortgages to your members, but just scratching the surface of what you could really be doing? Working with another third party provider but not feeling the love or seeing the results you expect? Reassessing doing everything in-house vs. partnering with a CUSO that can take your mortgage lending to the next level?
Offering mortgages to your members, but just scratching the surface of what you could really be doing? Working with another third party provider but not feeling the love or seeing the results you expect? Reassessing doing everything in-house vs. partnering with a CUSO that can take your mortgage lending to the next level?
Services
Since day one, the collaborative spirit of credit unions has been the basis for success. Today, our story is no different. In fact, you could say we are on a mission to empower credit unions to become great mortgage lenders. We are obsessed with creating a new vision for the entire mortgage industry - to better serve members and our partner credit unions, together.
As a dedicated partner of your credit union, myCUmortgage is obsessed with providing you excellent service throughout the lifetime of your home loan. We're committed to taking great care of you - you are much more than just a transaction! What exactly do we provide you? Simply put, once your mortgage loan is closed with your credit union, we manage that loan and assist you - the borrower - when you have questions or concerns.
This advantage delivers a quality credit union experience to you at values unmatched by organizations outside our industry. We promise to be a leader in the CUSO space. This means investing in our people, products, services, and most importantly - in our credit union partners. We promise to provide our credit union partners with expert guidance.
It's our responsibility to create an environment where exceptional people thrive. We invest in many areas of our business, such as top talent, leadership mentors, industry services, products, but most importantly - our people, who are here to help our partner credit unions become even more successful.
We offer unparalleled value and exceptional responsiveness and care to our credit union partners. We don't give them what they want; we give them what they need to become great mortgage lenders, including:. Comprehensive Solutions that take partners and their members through the entire mortgage process while building and strengthening member relationships, growing market share and providing a five-star service experience.
Reviews (8)
Erin Harbour
Oct 28, 2021
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I would NEVER ever use this company. They have misinformed me more than once, almost losing my home over it. I will not speak to them via phone anymore because I want everything in writing from them. I had a phone call about my account and an agreement was made, this employee made no note of anything so it came back to haunt me. I want rid of this company as soon as I'm able to. No one answers emails. If you call, no one knows why you were asked to call in. HORRIBLE.
Emiliano Tamayo
Mar 27, 2021
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I started the refinance process through my credit union. I was then contacted by this company and was approved. I had several questions I needed answered so I email them a couple of times without response. I then sent another email, which was answered stating that I would receive a call back. Never called me back. The excuse is “we are very busy”, so am I. I decided to cancel the process with them and seek for another lender. My advice is that you go with a lender with better reviews, because your credit is going to get a hit. This was a very frustrating experience for me, never again.
Joy Williams
Jan 05, 2021
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Mike Coby
Dec 04, 2020
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Jennifer Kettlewell who works for this company is the reason why I even got my preapproval and now have a home. To be honest, I was dealing with misinformation from other mortgage companies and I almost didn’t get a home. For example, I was told by one mortgage company while I was shopping around to stop looking for home because I had a gap in my work history when my father was diagnosed with dementia. This was very upsetting to my husband and I called Jennifer and she instantly knew that wasn’t true. She knows more than other mortgage officers and actually cares about people and doesn’t
Brian Parker
Jun 06, 2020
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J. Fern
May 28, 2020
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This is a great company and they work well with our credit union. It's wonderful to have all of the representatives servicing our mortgage nearby in Beavercreek. It's all serviced and owned through my credit union. They're great about being responsive and helpful. We have had a great experience with our mortgage.
Becca Alexander
Dec 29, 2019
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I’ve been with this mortgage company for 3.5 years and had a great experience. It’s always easy to get a hold of someone at customer service to satisfactorily answer my questions. I get my updated mortgage statements the day after I pay, and I can make extra payments whenever I choose. I’m not sure why other reviewers have had issues - my home insurance and taxes are always paid on time through my escrow.
Brandon Fizer
Sep 05, 2019
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I’ll be honest, after reading the reviews on here I was pretty apprehensive about dealing with MyCUMortgage. They were by far the best rate and terms I could find so I took a chance and have not been disappointed. Every time I call I have spoken to an actual person who was more than happy and willing to help me. I can’t speak for everyone else but my experience has been nothing but fantastic!
