Super great people and very helpful. They price for repairs for my bmw were fractions of what it would cost anywhere else and we're able to help me out quick. Highly and strongly recommend to anyone in the surrounding area! Welcome to NAPA BP in Virginia Beach, VA, your one-stop shop for reliable and affordable automotive maintenance and repair.
We've proudly served the area since 2018 and continue to provide our community with a comprehensive range of services to suit all of your vehicle's needs. Our shop has been honored to be able to keep vehicles safe and reliable on the roads all throughout Virginia Beach. Our ASE certified technicians are highly skilled professionals who service all makes and models of both domestic and import vehicles.
We've proudly served the area since 2018 and continue to provide our community with a comprehensive range of services to suit all of your vehicle's needs. Our shop has been honored to be able to keep vehicles safe and reliable on the roads all throughout Virginia Beach. Our ASE certified technicians are highly skilled professionals who service all makes and models of both domestic and import vehicles.
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Reviews (22)
Joseph Heinicke
Jan 27, 2022
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Mark Bartholomew
Jan 14, 2022
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Great shop and experience. Needed a State inspection and was able to get it as well as my power steering and break fluids exchanged, and a bushing in the rear suspension replaced. Fair pricing and great same-day service. I was pleasantly surprised by the service after choosing this shop after the first two I called couldn't get me in for the inspection. (2007 mazda 3 2.0). Eric was wonderful to work with and did right by me. With a service center like this, my car will stay on the road for many more miles to come. Thank you for the fantastic service and experience.
Javier Garcon
Jan 09, 2022
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Tonya DuPree A. C.
Jan 05, 2022
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Normally I don't participate in reviews but when you receive quality service I think consumers should know about it.
On 5 Jan 2022 I had a pre purchase vehicle inspection conducted. I was in & out of there in less than hour. The staff were friendly and welcoming. They took very good care of me in easing my mind that I had nothing to worry with buying this car. I was very satisfied with my service and would highly recommend them.
Now a days it's hard to find reputable companies that have integrity and treat there customers right. That being said, thank you Napa BP for your transparency and honestly
On 5 Jan 2022 I had a pre purchase vehicle inspection conducted. I was in & out of there in less than hour. The staff were friendly and welcoming. They took very good care of me in easing my mind that I had nothing to worry with buying this car. I was very satisfied with my service and would highly recommend them.
Now a days it's hard to find reputable companies that have integrity and treat there customers right. That being said, thank you Napa BP for your transparency and honestly
Leonard Owens
Dec 20, 2021
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Positive: Professionalism, Punctuality, Quality, Value
I would recommend this place to everybody. Top mechanics and also are very fair. I went because my brakes were not right after midas had just done them 3 months ago. They told me what was wrong midas told me nothing was wrong after showing them what Napa said fixed my brakes. Also Eric was great and honest about everything
Service:Â General repairs & maintenance
I would recommend this place to everybody. Top mechanics and also are very fair. I went because my brakes were not right after midas had just done them 3 months ago. They told me what was wrong midas told me nothing was wrong after showing them what Napa said fixed my brakes. Also Eric was great and honest about everything
Service:Â General repairs & maintenance
Destiny Johnson
Dec 15, 2021
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Akil E.
Dec 12, 2021
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BEWARE!!! BEWARE!! I took my car in because my temperature gauge was not reading the temperature of the car. They put it on the machine to see what the issue was. The end result was that I needed a new thermostat. The customer service agent is a shyster. He more than doubled the cost of replacing a thermostat. He quoted me a price of almost $800. The thermostat was replaced and I ended up paying almost $600. Drove my car away and my car overheated on the way home. Called him and he arranged a tow truck to pick the car up. A few hours later he called and stated that my car now needed a water pump
Lgrox
Dec 12, 2021
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My car broke down on dam neck rd 2 days before Christmas and thankfully I was able to get to Napa BP …. It broke down after hours and I left it in hopes that it would be ok to just leave it there. Which of course it was. Erik was so very kind and helpful. I didn’t expect the genuine compassion for the situation I found myself in. It was so refreshing in such a crazy time to stumble upon this gem in our city. I will absolutely bring my car and my son’s back in for any service & repair needs. You’ll get top notch service with a hometown feel. Highly recommend!
Joanne Pruett
Dec 04, 2021
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Anita Porterfield
Nov 25, 2021
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Positive: Professionalism, Quality, Value
The manager Eric was extremely polite and very easy to work with. He explained the problem with my front headlight in simple terms. He gave me a break on the cost of a new diagnostic because I came in with one that had just been done somewhere else. Competitive prices, clean shop and facilities. Overall, a good experience
The manager Eric was extremely polite and very easy to work with. He explained the problem with my front headlight in simple terms. He gave me a break on the cost of a new diagnostic because I came in with one that had just been done somewhere else. Competitive prices, clean shop and facilities. Overall, a good experience
Joe Salonga
Nov 18, 2021
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Positive: Professionalism, Punctuality, Quality, Value
Called the shop around 0800. Eric was polite and offered to take my vehicle in for a state inspection that expired in 5 days. Most other places would not rearrange their schedule for state inspections. Great service with a quick turn around time.
Called the shop around 0800. Eric was polite and offered to take my vehicle in for a state inspection that expired in 5 days. Most other places would not rearrange their schedule for state inspections. Great service with a quick turn around time.
Jessica S.
Oct 13, 2019
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Horrible!! Got my oil change onced and the next day my whole bottom covering fell off. Gave it another try with my other car and the sticker they put on my car was wrong! I was on a trip and my oil light started flashing and the car cranked out. My oil was out and now my engine is messed up!! DON'T GO THERE. My sticker said I had over 2k miles left before my next oil change!
Kristine D.
Sep 12, 2018
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Not much to say, it's a BP gas station on the corner of Holland & Dam Neck.
Always friendly service.
Gas prices, reasonable/average.
What gets them a 5? Having gas today, (9/11/18, as everyone prepares for Hurricane Florence,) until late afternoon anyway, per FB posts of locations that still had gas.
Long line but I got my gas.
Good luck & God bless everyone!
Always friendly service.
Gas prices, reasonable/average.
What gets them a 5? Having gas today, (9/11/18, as everyone prepares for Hurricane Florence,) until late afternoon anyway, per FB posts of locations that still had gas.
Long line but I got my gas.
Good luck & God bless everyone!
Jerry G.
Jun 01, 2018
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Nicki C.
Sep 10, 2017
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Excellent customer service!
We've been here for inspections/oil changes/alignments/brake replacements.
They work quickly, but efficiently, and make you understand what they are doing, and why.
They don't make you feel dumb, nor do they try to drain you of money.
EXCELLENT CUSTOMER SERVICE! We will continue our services here!
We've been here for inspections/oil changes/alignments/brake replacements.
They work quickly, but efficiently, and make you understand what they are doing, and why.
They don't make you feel dumb, nor do they try to drain you of money.
EXCELLENT CUSTOMER SERVICE! We will continue our services here!
David S.
Apr 01, 2017
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I dropped my car off for a state inspection. I received a phone call that my car was rejected because the headlight alignment and rear windshield wiper. They wanted $75 to fix the discrepancies. This car has less than 20,000 miles on. They only want your money knowing you have to get an annual inspection.
Rikki T.
Dec 31, 2016
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Wellll, about a month ago I came here to get my tires topped off with nitrogen as they were the only place in town that I didn't need an appointment for (and one of the 2 places that even had nitrogen). I got a total of 20 Psi and they charged me $60.00. Im at my in-laws for vacation and come to find out, they didn't even air the tires up all the way. What a waste of an hour and of $60. HEY EVERYONE NITROGEN IN YOUR TIRES IS NOT NECESSARY. I guess it's my fault for not asking my FIL before coming here.
Chuck S.
Oct 01, 2016
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Napa at Dam Neck and Holland Rd is my go-to shop. Their honesty and integrity saved me hundreds of dollars on a brake job we didn't need. They could have done the work and made a profit without us being the wiser due to a Ford dealership telling us we needed one during a checkup. Instead, Napa called us and told us we had well over 50% of pads left and full fluid levels. In addition they didn't charge us anything. If you're looking for clean and honest service, look no further. I am a major fan!
Dale P.
Jul 07, 2016
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Called to set up appointment to have inspection and oil change, was told no appointment needed. Dropped car off at 0930. No one called so I went back at 520 seeing they close at 6. Nothing had been done car in same spot, it was as if they forgot about it. Held off on review until after I gave the general manager time to explain sent email to Christophe Myers the GM. With no luck. After reading the previous reviews it's apparent this is the business model rather then a isolated incident. To bad as the area could use a reputable shop in that area
Melissa B.
Apr 08, 2016
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Made an appointment on the phone over a week ago for an oil change and tire rotation. I get to my appointment about 10 minutes early, and find that my appointment didn't exist because the person who made my appointment didn't save it in the computer. Long story short, they tried to squeeze me in around people who made appointments after I did. Fluids couldn't get topped off, and systems weren't checked, because of lack of time. Not impressed, and will not be returning.
Revised my original one star to three because the manager made up for the rude attitude from his employee
Revised my original one star to three because the manager made up for the rude attitude from his employee
Gordon M.
Jul 19, 2015
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I brought my 2011 Camry here since I had a coupon for a $29.99 synthetic oil change and tire rotation. Long story short, when the guy at the front desk came and got me nearly 90 minutes after I dropped the car off, he gave me a bill for almost $80. Shocked, I asked why the bill was $50 higher than it should be. He began telling me that I didn't read the coupon and requested that I read the coupon to him, so I did. When I showed him that the coupon simply said $29.99 synthetic oil change plus tire rotation, he said I misread it and the coupon implied that it was $29.99 for just the synthetic
Ricky S.
Jul 07, 2015
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Took my van to NAPA Super Car Care Center last week for a state inspection and to have them check out my AC compressor (I was hearing a slight rattle in the engine compartment). Was told at the time that although they were not sure, AC compressor was likely not the problem but more likely a pulley and that they would put it up on a lift and use a stethoscope to determine exactly what was the issue and that if it were a pulley it would be about $100 parts and labor. Anyway, got a call back on the inspection and was told that the van failed due to a front blinker light not being yellow enough,
