Gold Medal Pools is a premier Texas swimming pool builder and commercial contractor, proudly serving the Dallas, McKinney, Frisco, Fort Worth, Prosper, Celina and Plano areas. Our commercial projects can be seen as far away as Oklahoma and Louisiana. We represent more than five decades of professional experience and have long been a leader in the industry, bringing innovative business and construction techniques to tens of thousands of projects.
Gold Medal Pools was founded in 1997 in Frisco, Texas, by veteran pool builder Steve Sandler. Prior to that, Steve was an owner in another pool design and construction firm for several decades. In its early years, Gold Medal had three employees, including Steve's son Josh who took over operations in 2002.
Gold Medal Pools was founded in 1997 in Frisco, Texas, by veteran pool builder Steve Sandler. Prior to that, Steve was an owner in another pool design and construction firm for several decades. In its early years, Gold Medal had three employees, including Steve's son Josh who took over operations in 2002.
Services
A swimming pool is an attractive and valuable addition to your home on its own but imagine that custom pool as the centerpiece of your own luxurious backyard retreat. With more than five decades of experience, you can count on Gold Medal Pools to do it all, from custom pool design, construction, and maintenance to installation of spas, pool decks, outdoor kitchens, and landscaping.
Swimming pool maintenance is the key to the longevity of your investment, and Gold Medal Pools offers a full range of services that covers everything from keeping all of your equipment such as pumps, motors, filters and lights operating at peak efficiency to weekly cleaning and water testing to keep that new-pool sparkle.
Gold Medal Pools is known for its expertise in swimming pool and outdoor living construction, leading the way with innovative solutions that span thousands of projects. Our work doesn't begin with an excavation nor does it end with filling a pool with water. It starts with a consultation where we encourage you to share the details of your dream pool.
Because we have been a swimming pool and outdoor living builder in North Texas and Dallas for over five decades, we have refined and improved our design and construction processes over the years. We still put honesty, hard work and craftsmanship first in our process, along with our commitment to excellent customer service.
What does your dream swimming pool look like? What unique features does it have? Large or small, simple or elaborate, Gold Medal Pools has the experience and knowledge to bring your dream to life. Like everything else, swimming pool design styles and concepts change with the times.
Whether you are looking for a traditional or modern look, a family gathering spot or a lush resort-like oasis, we understand the many elements that go into a successful swimming pool and backyard design.The first step in our design process is to get to know each other. We will meet with you virtually or at your home to share ideas, discuss your budget, listen to your needs and make suggestions based on our expertise.
Whether you are looking for a traditional or modern look, a family gathering spot or a lush resort-like oasis, we understand the many elements that go into a successful swimming pool and backyard design.The first step in our design process is to get to know each other. We will meet with you virtually or at your home to share ideas, discuss your budget, listen to your needs and make suggestions based on our expertise.
Reviews (16)
Russell Grinwis
Jan 15, 2022
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We had a pool built last year 2020 and it was completed in June. We had a punchlist and reviewed with pictures with Gold Metal pools a week after we filled the pool. It is now the middle of January and we still have the same punchlist with no action. only excuses! Customer service is pathetic, I'm not sure how they stay in business. Do not use this company! they will not finish your project.
Noelle C.
Dec 07, 2021
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Let me just say, this is the first review I have ever written. Do NOT use this company. I have been a loyal client for three years. I started having problems last year and gave them many chances to do right by me. 1. This company surprised me with a $1000 bill, $500 of which I never agreed to and the rest were billing mistakes on their part. 2. I had to repeatedly call their office to get help, and while the ladies there are very nice, they have no power to actually help you. I still have not spoken with someone who makes decisions. 3. It takes weeks for them to respond and get someone to your
Ted Stout
Nov 26, 2021
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BEWARE!! Two weeks ago, (11/19) one of the Techs accidentally spilled/splashed acid on to two sections of our wrought iron fencing. The Tech was nice & professional and tried to wash it off but, that didn't work. Since reporting this the Tech came out again on Weds, (11/24) and washed off the driveway and walkway since he added "bicarb" to the spill. Rinsing the walkway and driveway was appreciated, but the fencing is still blueish/discolored. Sadly, the acid has damaged the black paint finish on our fencing. As of today, (12/3) Gold Medal considers this issue resolved. This is very disappointing
Maddie Treutlein
Oct 20, 2021
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The absolute worst Warranty department! Please before you consider using Gold Medal….understand that if you want things fixed (cause believe me you will have issues) they will not respond. They will ignore emails, phone calls….they will also avoid not fixing things and put the blame else where. We have have had nothing but problems with warranty. Actually the things that are going on should not even be happening in the first place. We have a very expensive pool and we have had issue after issue. You would think that when you build such a beautiful pool that the customer service and warranty
John Hinckley
Oct 08, 2021
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I do not recommend this company. My pool is green every week despite numerous complaints and reminders. Staff consistently shows they are incompetent or uncaring to do a good job. Ownership consistently shows me that they do not care about delivering quality work. Absolutely fed up with Gold Medal Pools.
Eric D.
Sep 10, 2021
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Save your money and energy DO NOT USE Gold Medal Pools!!!
I recently have my pool built using Gold Medal, this was the 3rd time that I have my pool built and it is the 1st time with Gold Medal.
Why save your money and energy by not using Gold Medal:
- They will come up with reasons to delay your project
- They are not good with the follow-up, always made me follow-up with them
- Always missed on their promises, there are some occasions they said the crew will come out and get their work done, many times, it always days or weeks late
- Crew leaving messes behind:
- cut my Internet cable
I recently have my pool built using Gold Medal, this was the 3rd time that I have my pool built and it is the 1st time with Gold Medal.
Why save your money and energy by not using Gold Medal:
- They will come up with reasons to delay your project
- They are not good with the follow-up, always made me follow-up with them
- Always missed on their promises, there are some occasions they said the crew will come out and get their work done, many times, it always days or weeks late
- Crew leaving messes behind:
- cut my Internet cable
Bobby Kurian
Aug 18, 2021
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Amazing amount of staff turnover, enough so that you will regularly see a stranger in your yard without notice. Billed for items I didn't approve. Price increases without notice? Losing keys to gated fence. Leaving the child safety gate open after leaving the property. No customer service return calls after I've left messages. Cancelled the pool service, but the tech shows up anyway. Gold Medal Pools gets a gold medal in chaos.
Chris & Julia Perry
Aug 08, 2021
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Updated as of August 2nd:
We had a good experience starting off and worked with John Kirby for our design and contract.
Once the pool was completed, it was winter so we weren’t able to utilize our pool much. Finally this summer, we are able to enjoy it.
We’ve noticed a few issues with our pool and design that Gold Medal is working to address.
First, our tile choice. The tile we chose created an extremely sharp corner. So sharp that our daughter nailed her head on it and ended up with 8 staples. The solution has been to add additional grout for the time being while we work to possibly replace
We had a good experience starting off and worked with John Kirby for our design and contract.
Once the pool was completed, it was winter so we weren’t able to utilize our pool much. Finally this summer, we are able to enjoy it.
We’ve noticed a few issues with our pool and design that Gold Medal is working to address.
First, our tile choice. The tile we chose created an extremely sharp corner. So sharp that our daughter nailed her head on it and ended up with 8 staples. The solution has been to add additional grout for the time being while we work to possibly replace
Stephanie M.
Jul 23, 2021
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Andrea G.
Jul 16, 2021
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Update on 7/31/2021 : Gold Medal Pools sent a plumber, without my knowledge or consent, to install regulators to my gas line because, they said, the "gas pressure to the pool heater was below the minimum threshold" . They apparently did not obtain a permit to work on my gas line, and they did not request an inspection by the city, so ATMOS said they cannot touch it until the city inspects the line with the new regulators. I called Gold Medal Pools and they told the plumber to request the city inspection. A week or so later, the plumber showed up again at my house and said "we
Allison Whitlock
May 18, 2021
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Gold Medal originally installed our pool many years ago, and I have recently come back to them for weekly cleaning services. After this recent winter storm, my pool was a complete disaster. It was green and swampy and needed many repairs. Thanks to the diligence and detailed work of my weekly cleaning technician, Lucy, my pool is now blue and beautiful again and ready for swimming. I am so thankful to her for her good quality work and pleasant attitude.
J. M.
Apr 13, 2021
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We originally built with Gold Medal in 2017. Our experience was okay though we were new to the pool process so we knew no better. In this past year we attempted to do a remodel and add-on to our original design right before covid shut everything down. Now that everything is back opened we went to proceed with our plans. The person that we were working with had quit and they had no record of our project at all. We understood due to a pandemic a lot had changed! We attempted to call to start everything over again and received no response after being forwarded to a Voicemail every time. We have
Nina R.
Apr 01, 2021
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Wesley Keyes
Dec 20, 2020
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Kim K.
Jun 20, 2020
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Jay M.
Mar 09, 2020
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Our family received top notch service by the Warranty team at Gold Medal in Feb 2020. The exceptional service started with calling us Gold Medal. Within five minutes Tyler called us back and came to our house within 30 minutes to check on the issue. Tyler worked with multiple companies to quickly fix the issue, but more importantly kept us informed every step of the way up to and past resolution.
Thank you Tyler and Gold Medal!
Thank you Tyler and Gold Medal!
