Truckee and Lake Tahoe best selection of windows and mirrors. Custom is our standard and we strive to innovate unique solutions and projects for our clients. We offer the highest quailty of customer service and understand that every customer counts. With over 40 years of experience, Truckee River Glass, Inc. offers the best selection of glass and related products in the Truckee and Lake Tahoe area.
Making your bathroom standout out with unique mirrors and bathroom glass, is our specialty! They gave me quick estimates and did the project the day they said they would on my other two projects. I am happy to give them 5 stars. From the initial consultation to the final product, everything was great.
Making your bathroom standout out with unique mirrors and bathroom glass, is our specialty! They gave me quick estimates and did the project the day they said they would on my other two projects. I am happy to give them 5 stars. From the initial consultation to the final product, everything was great.
Reviews (16)
Karen Pierotti
Nov 03, 2021
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C. B.
May 22, 2021
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I had called them numerous times and nobody answers the phone. I finally drove there to see why nobody answered the phone and to see if they were still in business. They were but they don't answer phones apparently and when I asked about a job, the employee was a total a-hole and I just walked out. HORRIBLE CUSTOMER SERVICE!!
Julie Halvorsen
Oct 28, 2019
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We were always happy with Truckee River Glass when we used them for our 3 home builds in Truckee but after trying to get them to come out and repair broken cranks and a fogged door I soon realized that unless you are spending a lot of money, don't expect any service. I waited to write this review but after two months of getting yanked along on a chain, no shows and numerous broken promises they finally told me today: "its a small job so you keep getting shoved to the bottom of the list but you are free to call some companies in Reno". They could have just said go away 2 months ago! DISAPPOINTED
Rahskos K.
Sep 10, 2019
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Margo L.
Aug 14, 2019
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Do NOT use!!!!!! HORRIBLE service!! They need to retire. It's obvious they are tired of being in business. They don't CARE. I called and they told me they could come out and measure for a mirror the next week. I called back after that week had come and gone and they then told me it the guy would be there when he got there. He told me the guy taking measurements was managing 35 orders in Tahoe Donner and going in the order and he couldn't tell me when. I proceeded to tell the man who I believe to be the owner on the phone that the first person I talked to said it would only be a week
Daniel L.
Mar 29, 2019
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William Keady
Dec 12, 2018
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This company is very unresponsive. After two calls to request a quote, I went to a competitor. First call I was told someone would be out in a week, and after calling back 8 days later, I was told they did not know when they could come out. Acted as if I was wasting their time!
Must not need anymore biz!!
Must not need anymore biz!!
Rebekah L.
Nov 14, 2018
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Julie Huck
Oct 04, 2018
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Jerry Van Heeringen
Jul 15, 2018
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Do not ever, I repeat DO NOT EVER waste your time at Truckee River Glass. I went to replace a sliding glass door for a client. After my client waited through missed appointments the door was finally delivered only to have the wrong frame. The correct frame was finally delivered and I arrived to discover the glass doors would open from the wrong side. A phone call went unanswered so I drove to the store. I was "greeted" by the most unhelpful person that I've ever come across. He first asked if I had contacted the manufacturer and I indicated my client purchased the slider from him. He accusingly
Barbara T.
Jun 30, 2018
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Peter W.
Feb 14, 2018
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Truckee River Glass and in particular Jim Yates are a disaster!!!!!!!!
* No response to an 8 month warranty claim to replace a large double pane window, which has failed.
* Often does not answer phone.
* Does not respond to messages left to request a response.
* Claimed that he had problems finding any documentation regarding my order, because all paperwork was stored in boxes in his attic
* A visit 6 weeks ago to his new cluttered, messy and disorganized office solicited a false promise to get back with some response .
Mr Yates lied again and has ducked and dodged any requests for
* No response to an 8 month warranty claim to replace a large double pane window, which has failed.
* Often does not answer phone.
* Does not respond to messages left to request a response.
* Claimed that he had problems finding any documentation regarding my order, because all paperwork was stored in boxes in his attic
* A visit 6 weeks ago to his new cluttered, messy and disorganized office solicited a false promise to get back with some response .
Mr Yates lied again and has ducked and dodged any requests for
Pkzlwolny
Jan 30, 2018
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Brad H.
Jul 27, 2017
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Kay S.
Jun 06, 2017
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Total ZERO. Have been waiting almost two months to get an estimate on a window replacement from Truckee River Glass. Called them at least 4 times. My first call was in early April, before the summer rush in Truckee. They have never called me back, and have never showed up despite promises to "get out next week", and "get to it when we can."
Zero. Customer. Service.
Last week I called Mountain View Glass. They came out as promised, called me back as promised, and my window is on order- all within a week. Don't waste time trying to give your business Truckee River
Zero. Customer. Service.
Last week I called Mountain View Glass. They came out as promised, called me back as promised, and my window is on order- all within a week. Don't waste time trying to give your business Truckee River
Amie G.
Feb 21, 2017
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The worst customer service ever! I've never had a company make me feel like I'm unconvincing them by giving them work. Every time I call they are rude. The actual work comes out good , but not only does it take forever and you have to call repeatedly to find out if it's ready, but they will also make you feel like your bothering them the whole time. Sad that a local business can treat people this poorly and continue.
