For over 30 years, we have been striving to design and build pools unique to each client's needs. No idea or project is too big or too small and no detail is overlooked. If you are considering the backyard of your dreams, Neptune Pools is here to facilitate an environment that will provide a lifetime of memories.
Been very happy with the work going on. Very helpful and quality workmanship so far. Nick is great to work with and his landscaper/hardscape consultant, J&J Landscaping is phenomenal. They just finished our pool a few weeks ago, and it turned out better than we could have imagined. Neptune is very professional and makes you feel like your happiness is most important to them They treat you how you expect to be treated with this kind of purchase.
Been very happy with the work going on. Very helpful and quality workmanship so far. Nick is great to work with and his landscaper/hardscape consultant, J&J Landscaping is phenomenal. They just finished our pool a few weeks ago, and it turned out better than we could have imagined. Neptune is very professional and makes you feel like your happiness is most important to them They treat you how you expect to be treated with this kind of purchase.
Services
At Neptune Pools, we strive to deliver a finished product unique to each client's space and desires. Our design team can create anything from an architectural focal point to your very own backyard water park. Our experienced staff will be there for every step of the design and build process to ensure exceptional quality, customer service, and a pool that can be enjoyed for years to come.
Reviews (7)
Brayden Clark
Jan 17, 2022
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It's such a deep shame that these people can build such excellent pools yet their customer service turns out to be complete trash to put it lightly. Their office secretaries in particular are extremely rude, nothing but horrible attitudes & no respect whatsoever for their customers even if you're polite & have shown no disrespect to them. Not worth the unnecessary frustration they put you through, no matter how solid of a product they can build & maintain
Andrea Summervill
Nov 23, 2021
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I had posted a glowing, positive review for Neptune originally; however, I’m removing it now. Their communication skills are poor to say the least. They do not seem to care for existing customers once the job is done and warranty is expired—even if you just want to know where to go for help. Even within the warranty period, their customer service was lacking. Our pool is a “dream project” that we’d saved for AND paid for upon completion, so we were hesitant to trust its care to anyone other than Neptune or someone Neptune recommended. There were a few other instances, but the main trouble
George Dao
Aug 22, 2021
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Felix Pedro S.
Dec 31, 2020
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Im a property manager in west Paces Ferry road and I had Neptune pools taking care of the pool until I had to sadly fire them because they send a employee who was smoking cigarettes on the premises and talking on the phone loudly all the time no to mention the pool cleaning service was not properly performed and the spill way was always working half capacity I tried to contact the company owner several times and he never wanted to take my calls the secretary was rude and didn't feel like she was passing my messages to whoever was supposed to fix the issues related to the pool pumps and performance
Sandra Cesarone
Sep 04, 2020
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Well got a pool built over a year ago and very happy with Nick we have recommended him to many friends. But as for Rob very upset with his service for us we had a problem
Last year so spoke to nick and was told all be fixed so year went all good then they sent the same person we had the problems with so I called rob texted me very rude telling me sorry if I don’t like Jessica but she’s the only one so I called very insulted as I don’t even no Jessica and all I care about is our pool being cleaned then was told well if ur not happy let me know and we can cancel right now not in the nicest
Last year so spoke to nick and was told all be fixed so year went all good then they sent the same person we had the problems with so I called rob texted me very rude telling me sorry if I don’t like Jessica but she’s the only one so I called very insulted as I don’t even no Jessica and all I care about is our pool being cleaned then was told well if ur not happy let me know and we can cancel right now not in the nicest
Hema Sampath
Sep 01, 2020
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Called them in Nov 2020 to provide a quote for a pool. Was told they are 5 weeks out to provide quotes. Agreed to wait. Well, its been 2 months and no one has called/ come out inspite of the fact that I called them back atleast 2 times to check on the status.
Update based on response: I am so sorry for what the designer must have gone through with the illness. I understand these are unprecedented times, but a call from the business, to let me know that there might be additional delays, would have been appreciated.
Update based on response: I am so sorry for what the designer must have gone through with the illness. I understand these are unprecedented times, but a call from the business, to let me know that there might be additional delays, would have been appreciated.
Brooks G.
Jun 26, 2018
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I have been in the design industry 30+ years and worked with numerous pool companies and contractors. We all have heard the horror stories. Well this is the fairytale. I cannot expound enough what a great and professional company this is!!! I highly recommend them. I used them to build my own pool and you can just imagine the exacting standards I was going to require to build my personal pool. From Evan, the salesman, to Nick jr., the owner's son, to Nick himself, to Jessica in the office and Rob in the field every last detail was handled quickly, politely and professionally. This was not
