Journey Federal Credit Union-Fowler Branch

I’ve used this bank for about 4 years and haven’t really had issues other than the app being down most of the time. My debt card expired in October and I’ve never received it and called on the 1st of November for a replacement of that one and the lady said it would take 7-10 days, it’s now the 14th my card as not shown up. I’m about to move everything to my other bank. It’s ridiculous. I’m taking everything out of my savings (at other bank) to buy food and essentials because I don’t have my main debt card!
Update: had to go to the bank to get a new card made. Have no idea where

Frustrating the lobby is still closed. The wait is long in the drive-thru. When I drove up, I wasn’t greeted or given instructions. It would be helpful to be welcomed and told what to do instead of the tellers staring me down expecting me to send the tube up before hearing my need.

I banked with Journey for at least 15 years and the service was great, however, within the last 5 years, customer service has plummeted to below zero.
One day, I went in to pay balance on an auto loan and was assisted by Justin...he has the worst public relations attitude I have ever experience. Short, quick and a snotty tone in his voice, irritated that we, as customers asked questions regarding the payoff of the loan. It was that very day that I closed my account and will never use Journey again. So sad too, as it used to be top notch and I sent many friends to them because they were so customer

Very disappointed in the inconvenience of this credit union. Their mobile app does not work a majority of the time and customer service is not helpful. Highly recommend to bank elsewhere.

Worste place i have ever banked.. never again. Place is a joke. Helps nice but bank is a total joke. Since when does a credit union get to control how much money I take out of my account. These dictators will never see another dime from me.

I am so disappointed in this bank. We deposited a large check in the bank that was from another bank which we have done in the past!!!! They put another hold on it. They have gotten these checks in the past. If they don’t trust us I guess we should look for another bank. We’ve been there for years. We need money for our business and we couldn’t even get a third of it. So they put a 2 day hold on it. What’s the point. I called Patrick Hunt CEO. We’ll see what happens. They are not there when we need them that’s for sure. They start quoting “Guidelines”!!

Melissa Helt has offered exceptional customer service to me consistently. She is patient and thorough. She is remarkably kind and I always leave the credit union feeling like I can handle completing complicated financial ledgers on my own, thanks to her. I would recommend her name to anyone who frequents Journey FCU, and I will always seek out her assistance because she makes my time there such a great experience.
--Kerry Sherman

Probably the worst eteller system in the banking industry at least once a month it goes down and you cannot access your account. cannot check balance at atms or anything. Worst of all it always happens over the weekend so they are basically holding your money and you can't use it

I have been a member of this credit union (although it's name has changed a few times) since 1978/1979. I've always had good service & never any problems with. I prefer them over any local banks!