Valley Income Properties

Janae Kincade was so awesome dealing with me as I was losing my mother and dealing with the pandemic. She was very understanding and also allow me to be able to keep my place after dealing with all of the things that we're going on. I would recommend Janae and Valley Home income to anyone. Also let's be very clear that this woman did not have to allow me to keep my place because I didn't deserve it. In spite of what was going on I have an obligation 2 make sure my rent is paid and all of my other bills are paid as an adult no matter what is going on. But when I told her about what was going on

Positive: Professionalism, Quality, Responsiveness, Value
It is quiet nice taken care of the apartments inside is nice spaces luxury and I will recommend anyone that's looking for an apartment and want good property managers and on-site maintenance then this is the place to be or this is the rental place that I would recommend to anyone to go through

They lie, are slow to respond/repair and will charge you for anything they can. In my 6 months here (Turney Place Apartments), my water has gone out 3 times for at least 1-2 days. I had a pretty bad leak (coming out of the ceiling fan and several other places) and the response was "can you just put a bucket under it?" Took ~2 weeks for them to fix it. After a week I asked for hotel reimbursement and was told $75 with receipt when all the nearby hotels are at least $100/night. It's hard to get a response from anyone on the phone- you have to go in person. And even then it is like pulling teeth.

Their initial rental process is executed very well. Everything was done electronically thru email. Their response time was awesome. The actual move in process had a slight hiccup with me gaining access to my unit on my move in date. However, they did rectify the situation quickly. Once I moved in I noticed despite what was shown in the pictures on their website as "new" my kitchen appliances were mixed between new, and visibly gently used, but very acceptable. The bathroom appliances however were definitely contradicting to the pictures. Mainly the sink/cabinet combo in both bathrooms. The caulking

I lived at a property managed by this company for over a year. the first year was great. I had no issues, I was never late on rent even when my lease went month to month. Then there was a change of management at the property, the new manager's name is Neil. From that point on trash was never collected even when we pay for that service, landscaping took a dive as well as I ended up having to clear overgrown branches that blocked the stairs. I would call and try to leave messages but the voice mailbox was always full, and the office door locked even though Neil was in the office. I could see him

My lease started 12/15/2021, almost 2 weeks after I submitted my application and paid my deposits. The unit was not cleaned, I was given 1 house key and 1 garage door remote for a 2 car garage and no key to the mailbox. There were no remotes for the ceiling fans, door handles were falling off due to improper installation, and the ice maker and water dispenser in the refrigerator doesn't work. Fast forward to January 3rd and I still don't have a functioning remote for a ceiling fan, the fridge is still broken and my mail has been accumulating in a mailbox I still cannot access. I have sent multiple

I lived in a community (colonial park) that was absorbed by Valley Income Properties about 2 years ago. They have driven out all of my neighbors and finally me. After our community held together through a pandemic they priced us out as soon as they could. Property manager Cynthia Estrada would go 2 weeks before fulfilling a maintenance request and then argued with my mother over not doing her job. There are loose dogs in the neighborhood and crime has spiked in the community. NOT TO MENTION THE SCORPION INFESTATION THEY REFUSED TO ACKNOWLEDGED AND ASSIST WITH ON MY PROPERTY. Do not do business

Three men I’ve never met showed up today demanding I let them in for inspections. Despite clause “40. Access” in my lease, which states they need to give tenants 48 hours notice, I was given none whatsoever. I contacted the on-site manager Waynetta and she replied with “I apologize for that. I didn't find out until yesterday”
As this was NOT an emergency, they violated my lease by refusing to give a proper notice to enter my unit.

Lived here for about 3 years now..all in all it is a good place to rent from. Maintenance is always super quick if anything needs fixed. The manager is usually available and willing to assist with any needs or concerns. The only issues we have ever had is the amount of parking in the complex and when it rains really bad, our drainage in the parking lot is terrible and will flood to the point of not being able to get your car in or out. Besides that, it's a decent place to live!!

9/10 would say things have gotten much better, why not recommend!

Janae has really stepped up and in my personal experience has been very good with her communication and assistance. A major improvement from my initial experience and night and day difference from the pervious pm with VIP.

Its important to share progress and allow people the opportunity to grow and make the needed adjustments through clear communication partnered with understanding.

My experience with this company was initially a mess. They have really turned it around. They have shown they are working towards bettering themselves

WORST housing experience I have ever had. Three weeks after moving in, I came home at 8:45pm one night and the key to my apartment would not work for no whatsoever clear reason. I called the property manager, she said she cannot do anything about it, suggesting that I find a hotel for the night or call a Locksmith service. She made it clear that they would not reimburse me on any choice I make. The property manager had zero sympathy and did not even seem to care that I just moved to the state of Arizona and have not yet made friends to stay the night with. They ended up sending a guy the next morning

This place is a nightmare, there is mold due to no ventilation in the restrooms, everything and I mean everything is broken.

The management is almost non existent, it's like a wild west with no type of decency. There is a older fellow (Godblesshisheart) that literally drinks all day and literally urinates in the walkway, and management won't do anything about it. The manager Jeanette will go out here way to "punish" certain tenants if she doesn't like them. Jeanette also has the freedom to do anything on the property even if it goes against community standards.

If you

I live in the hayden crossing apts with the pool and it's literally disgusting. The same family down stairs leaves all their junk, food, spilled milk and broken furniture out for days. The mom is always verbally abusing her kids. Their is paint splatterd on the sidewalk. The dumpsters are always full and there is this one patch of road that's literally sinking and rising and creating bubbles at the same time. There was this other neighbor that most likely dealed drugs or some other crime and it was pretty obvious. They have cockroaches and when you ask the spray guy to spray he does a

I've lived in one of their properties for 18 months and never been late once. Due to Covid-19 I was without a job for 9 wks. Unemployment unfortunately is behind here in Phoenix Az therefore I haven't received a dime yet. I depleted my saving playing my bills for two months without a job. On August 31,2020 I called to speak with my property manager Kristy. She wasn't in so I left a message explaining I started a new job with ADOC and should be able to pay September rent the following week. I asked her to please call me back so I could explain my situation. Today is the tenth and

I am renting a townhome owned by another property mgmt co. however, the entire complex appears to be managed by Valley Income. After 4 years in this home, we lost our key to the pool in the complex. My management company tried calling and never got a response so I asked for the contact info so I could cut out the middle man and work with VIP directly. I have left 7-10 voicemails, completed a work order on their website, I have sent an email and 3 text messages to the number that was provided by the voice mail recording. I finally got through to someone named Cynthia yesterday and she acted like

Great, professional and efficient company. Very friendly and knowledgeable employees at all levels of the totem pole. Would highly recommend their rental properties. I've seen a good amount of their properties go from no to glow

Whatever you do, do no rent from these people. they are incredibly rude and do not care about you at all. i'm not just speaking for myself.... read the reviews!

cynthia is a fckng btch. i feel bad for anyone who gets looped into a contract with these incompetent snakes.

thank god i moved out... they are impossible to get a hold of and when you finally do get a hold of someone, you will be sorry. i honestly have no idea how they are still in business.... unfortunate!!!!

beware!!!!!!!!!

Completely inept property management company that cannot return 5+ calls to their offices over the course of 3 months. All I had was a question regarding the returned security deposit once I moved out in June, which had $930 deducted from it despite a WRITTEN AGREEMENT stating a different financial obligation. I never paid rent late once, never had a noise complaint, never made unreasonable maintenance requests--I was your ideal tenant. I left the place spotless upon my move out. This place is an absolute joke.

I lived at The Shorewood for about 2.5 years and it was hands-down the most poorly

Shame on shalimar apartments, making us live In poorly maintained conditions for months on end. Construction noise is constant starting at 7am. Now they are making us move units. This place is nothing but problems and the management company is the worst. Good luck trying to live or survive at shalimar apartments

This is by far one of the worst apartments I've rented. When we first moved in there was no electricity to half the apartment, the front window was broken, the pipes in the kitchen where busted, and the stove shocked my fiance. It took them a month to fix the electric issue, the pipes came apart four more times throughout the year, the window was patched with tape. The property Manager gave the key to a someone and they never returned it, we asked the manager to have our locks changed due to concerns for our children's safety since someone has a key to our apartment, she said the owner

I've lived here for over a year now. Never had any major problems. The paint they use for walls and cabinets is ..kinda cheap ? It peels and wears away easily , making it look live it's been destroyed. But it's not my fault. My bathroom drawer also fell apart after one year.. just needs a repair. I hate the carpet& wish I could wood flooring -But I live on the second floor, so it kind of makes sense in why I can't have wood flooring. I've never had complications with management. When I call for management, they show up in a few days max. The lease and contract are reasonable

VIP took over a complex I was living in The Collins Uptown Phoenix. I would have never rented from my property manager Alexx she was rude and unresponsive anytime there was a issue. As soon as my lease was up I moved due to the internet which was included in the rent was down for days on end. VIP did numerous inspections which were very disruptive. Sent out an email threatening legal action for people not adhering to the no smoking policy. Dealing with them was always just nasty I know property managers deal with a lot but I'm not that tenant I pay my rent on time and keep my unit clean. Even

I did receive a reply to my disappointment with Valley Income Properties with the customer service asking me to call but I can never reach anyone. I would just like to know and since I was a tenant you have my forwarding information since you took over this property that should also mean you took over their debts as well. Why is it that you did not waste anytime making the tenants leave but you are not willing to return their initial deposit?

This company was hired to be our building's first 3rd party property managers. The owners of the building fired their in-house office staff who had been managing the property and, as a result, hired VIP. They didn't last much past their 90-day probationary period. I think the owners began looking for another management company prior to the end of the probationary period, but couldn't find one for a while.

Under VIP, I was not happy with the on-site regular maintenance or how they handled work orders. It could literally take up to 6 weeks to have maintenance completed and I&apos