The Cozy Flame is a comprehensive, family- and veteran-owned hearth and patio store located in Milford, Connecticut, and is the daughter company of Total Chimney Care. In our almost 20 years in business, we've installed, repaired, cleaned and maintained just about every brand and type of appliance, and what we've learned is that investing in the right appliance can be overwhelming and confusing for many homeowners.
Not all products are worth the investment, while others will last for years of enjoyment - but it's hard to know which brands really live up to their name. In response, we opened The Cozy Flame, where you'll find quality products from the brands we believe to be the best of the best. You can shop all of our products online, or come visit our showroom in Milford, CT.
Not all products are worth the investment, while others will last for years of enjoyment - but it's hard to know which brands really live up to their name. In response, we opened The Cozy Flame, where you'll find quality products from the brands we believe to be the best of the best. You can shop all of our products online, or come visit our showroom in Milford, CT.
Services
The technicians at Total Chimney Care have been providing quality chimney and fireplace services to the greater Milford, Connecticut area since 1996. In our years of experience, we've learned which appliances are worth investing in and which ones aren't. We figured since we offer our customers complete chimney care, why not expand to offer the appliances that we regularly install?
Is your hearth all that it could be? Do you enjoy gathering around its beauty and warmth with the ones you love? If you answered "no" to either of these questions, it's time you called on the Comfort Consultants at The Cozy Flame.
We understand that shopping for a new hearth appliance or accessory can be overwhelming - but we strive to make the process as painless as possible for our customers, from the appliance selection to installation and maintenance.Using our extensive knowledge and experience, we've carefully selected and compiled the best products in the industry, from top brand names like Regency, Superior, Hampton, Hargrove, Thermo-Rite, and Portland Willamette.
We understand that shopping for a new hearth appliance or accessory can be overwhelming - but we strive to make the process as painless as possible for our customers, from the appliance selection to installation and maintenance.Using our extensive knowledge and experience, we've carefully selected and compiled the best products in the industry, from top brand names like Regency, Superior, Hampton, Hargrove, Thermo-Rite, and Portland Willamette.
Having a fireplace in your home not only adds to you and your family's relaxation and enjoyment - it can make your home more appealing to friends, neighbors and future buyers - even more so when that fireplace is beautiful, durable, efficient and convenient. That being said - all of these words can be used to describe a Direct Vent Fireplace from Regency.
Is there any other heating appliance that can match the cozy comfort of a wood stove? We think not. Today there are lots of options for those homeowners who won't have it any other way than a real wood-burning appliance. These options include traditional cast iron wood-burning stoves (though many look very modern) -available as either catalytic or non-catalytic.
Reviews (7)
Didi Harman
Jan 23, 2022
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We went in the store which is a small place. There were two sales people behind a counter and no other customer!!! They just looked at our faces and decided that we were not worth their business. I was so upset that they didn’t even get up. They dismissed my questions. It’s sad they just lost my business.
Elise L.
Jul 29, 2020
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I just went into the store on Research drive in Milford and I gotta say I was not impressed. The display room was dark and unimpressive. The sales person lackluster. He almost came across as combative instead of being nterested in knowing how he could help me and educate me on the product. I won't be going back.
Ken P.
Nov 02, 2019
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Zero customer service! Tech was scheduled for a site review between 12 & 4. Showed up at 4:30, no call no apology. I spent all afternoon waiting. Site review was over 3 weeks ago, never heard back regarding a proposal. We are removing a wood stove, installing gas stove and related mantel, etc. we moved on. Use caution with this business.
Jodi Small
Jan 04, 2019
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Needed service on my fireplace, was an emergency. Called in a panic. Spoke with a very pleasant secretary. She called a tech for me, had him come to my home within an hour. Fixed my problem, was very polite and extremely neat and clean. He recommended other items I may need, and prices were very reasonable. My new fire place maintenance company!!!!!
Joshua Kelley
Aug 09, 2016
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Rob R.
Jun 12, 2016
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Kristine Rose
Oct 27, 2014
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The staff tailored my purchase exactly to my needs. They maintained excellent contact with a personal touch. The owner and staff worked carefully with my builder (at Cape Cod) by phone to ensure precise installation. They were able to meet my cost and propane fireplace requirements better than other companies in my search.
