Founded in 2000, Pacific Air Cargo (PAC) provides exclusive Boeing 747 express air services between Los Angeles and Honolulu, with onward connections to Hawaii's neighbor islands, and weekly services to Pago Pago, American Samoa, and Guam.
Pacific Air Cargo CEO, Tanja Janfruechte and her professional, friendly team have had a long and well-respected history of reliable, on-time service to the air freight markets in Hawaii, the United States mainland, and throughout the Pacific.PAC is supported by the majority of domestic and international freight forwarders, integrators and airlines, all of which have significantly contributed to the company's ongoing success.
Pacific Air Cargo CEO, Tanja Janfruechte and her professional, friendly team have had a long and well-respected history of reliable, on-time service to the air freight markets in Hawaii, the United States mainland, and throughout the Pacific.PAC is supported by the majority of domestic and international freight forwarders, integrators and airlines, all of which have significantly contributed to the company's ongoing success.
Services
The founder and CEO of Pacific Air Cargo (PAC), Beti Ward began the company to fulfill the shipping needs of freight forwarders and consolidators on the mainland and those of businesses and consumers in Hawaii. It became the mainstay for heavy freight service into the State of Hawaii. It also provides an alternate form of reliable and professional transport of commodities to the islands in place of traditional shipping vessels.
We use our long-standing presence, knowledge and experience at LAX and HNL to meet your cargo & ground handling needs. Whether it is using our ground handling services to download and upload cargo for your aircraft or managing your cargo products, as your Agent of Record at LAX and HNL, our experienced staff can accommodate your needs.
PAC is always standing by to assist our U.S. military for all of their shipping requirements. For the military shipping household goods, vehicles and pets into and out of Hawaii, our cargo service is standing by. We offer military discounts and get your goods to your destination quickly and in great condition.
As pet owners ourselves, the team at Pacific Air Cargo is pleased to offer Pet Service with special care. Your pet will travel on the climate controlled main deck of our B-747 under the reassuring, watchful eyes of our crewmembers. We are committed to the proper care and attention of your animals while in transit because we understand that your pet is a much-loved member of your family.
We offer unrivaled capability for oversize cargo including access to nose-loading for exceptionally large consignments. Pacific Air Cargo's Boeing 747-400F aircraft offers unrivaled capability for shipping oversize cargo on its scheduled services between Los Angeles and Honolulu.
Items such as military Humvees, helicopters, large commercial jet engines, giraffe, movie sets, and rock concert stage and sound equipment are just some of the oversize consignments we have transported.We also have access to nose-loading B-747 aircraft for exceptionally large consignments. Our team can provide 24/7 service at either destination and can help you efficiently navigate regulatory requirements such as TSA and USDA inspections.
Items such as military Humvees, helicopters, large commercial jet engines, giraffe, movie sets, and rock concert stage and sound equipment are just some of the oversize consignments we have transported.We also have access to nose-loading B-747 aircraft for exceptionally large consignments. Our team can provide 24/7 service at either destination and can help you efficiently navigate regulatory requirements such as TSA and USDA inspections.
Reviews (18)
Alyssa Diane
Nov 03, 2021
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Talk about life savers... haven’t used the services yet, but I DEFINITELY will be. Thank you for having such polite staff, it is so hard these days to find nice people to assist you in stressful moves. Prices are so reasonable considering the amazing services you are receiving. I can’t wait to fly my car with you guys 🙏🏼
Allen J. Davis
Aug 21, 2021
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After waking up at 4am, driving an hour and filling out paperwork for over an hour, the attendant looked up our dogs flight and told us the airline showed him flying the next day. Somehow he had been bumped and no one thought to tell us. If he had checked before handing us the paperwork, we could have saved an hour of paperwork (that had to be repeated the next day).
Jean-Paul Gedeon
Jul 27, 2021
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Carmel Y.
Jun 27, 2021
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Kevin
May 18, 2021
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Aaron Oliver
Jan 11, 2021
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Convenient with great customer service. The staff here made it very easy to ship my friend's dog to her. I generally expect difficulties with paperwork or some unknown requirements with things like this, but the staff made it easy. I trusted that they would treat the dog well, and she made it safely to her destination.
Samuel Diaz Torres
Sep 24, 2020
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Kelli O'Berry
Jun 19, 2020
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I drove my friend here the other day so that he could drop off his dog and cat. The staff was extremely helpful and understanding during the whole process. They 100% support the Military family's around the Island and are patient with all of the stress that goes along with it. Generally at Cargo locations it seems grimy and unclean, but it was a very professional and tidy environment. I look forward to doing business with them in the future.
Iseulaolemoana S.
Mar 10, 2020
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My family recently needed to coordinate transportation of my Mom's remains from our Mortuary in Hawaii to American Samoa through PAC. Our coordinator was able to work with Ms. Darlene and the staff at PAC to take care of my Mom's travel arrangements. We had no idea that it was possible to use PAC to ship my Mom home to her final resting place. Everyone is so used to using Hawaiian Air when it comes to the 684. It's actually very good thing that we were able to go through PAC because the storm systems that ran rampant the last few weeks of February grounded HA flights heading to the
Shelly T.
Feb 26, 2020
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This is my first Yelp and my first experience using Pacific Air Cargo, per a families request. I work with a mortuary, and our common goal was to have their loved one back home in American Samoa safely. From the beginning, follow-up has been awesome. Darlene Ho (manager) went above and beyond assisting the family AND our mortuary. The only unfortunate part was the weather. American Samoa recently suffered a typhoon; delays occured. Darlene Ho and I remained in contact no matter what our work schedule was. Communication was awesome. Whenever I called to follow-up for this family and Darlene was
Darren C.
Feb 04, 2020
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I was just boarding a flight out of Honolulu, Hawaii. And I looked out on the tarmac and I saw a very cold Pacific Air Cargo Employee. And I was thinking to myself "do they not have company jackets? Did he forget his at home? Because he was evidently very cold. There was no doubt about it. So I board my plane and I look out and see none of the employees have any type of jackets on. And it's freezing out there at 6 in the morning. Certainly every employee did not decide to not wear a jacket. This leaves me to believe this is some sort of company rule. So upon further investigation. I found
Jen
Sep 19, 2019
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I used this company to ship my dogs from LA to Honolulu, HI. It was difficult to find, but once we found it, the check in process was simple and pleasant. The office lady was so sweet and Mario was patient in telling us where the leashes and food would go on the carriers and even provided tape for us. Would highly recommend these guys. They were great!
Jenae S.
May 30, 2019
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I needed to ship Pigs, my Guinea Pig, from Hawaii to Minnesota... And, here's the biggest problem, I could not fly with him. I had no idea how to make it happen. Alaska Airlines was the only company that could or would do this and they partner with Pacific Air Cargo for processing.
I cannot express how stress free this process was from beginning to end. Many customers pay a liason company to coordinate the movement, but I decided to attempt it myself. So glad I did... No regrets! Anyone could do this without a middle man... It was that easy. PAC personnel were so friendly and showed genuine
I cannot express how stress free this process was from beginning to end. Many customers pay a liason company to coordinate the movement, but I decided to attempt it myself. So glad I did... No regrets! Anyone could do this without a middle man... It was that easy. PAC personnel were so friendly and showed genuine
Danny R.
May 19, 2019
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I make frequent stops at pacific air cargo almost daily. I must say they have made a lot of
Changes all for the better , i have been coming here for years picking up a lot of freight from international waters , and I have had some long days there , it was hard to get help previously and the staff was not to happy to be there, that in turn trinkled Down and that caused longer wait time and poor customer service , I must say that was not the case anymore, the customer service was on point and I never had to look far to get some help, the employees all went out of their way to acknowledge me and offer
Changes all for the better , i have been coming here for years picking up a lot of freight from international waters , and I have had some long days there , it was hard to get help previously and the staff was not to happy to be there, that in turn trinkled Down and that caused longer wait time and poor customer service , I must say that was not the case anymore, the customer service was on point and I never had to look far to get some help, the employees all went out of their way to acknowledge me and offer
Jayson S.
Feb 10, 2019
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I flew my 1991 NSX to Los Angeles from Honolulu with Pacific Air Cargo. They support the troops and offer military discount! I couldn't believe how quick and easy they transported my car. I drove onto a pallet and watched them load it on the plane. Quickly after that, I got on my flight and flew to Los Angeles. When I landed, I got an email saying that my car was ready for pick up! I was in shock that my car beat me to Los Angeles, FROM HAWAII!!! I came to pick up and it was as easy as dropping off. I drove it off the pallet and was on my way.
Main points -
1. Cheaper than shipping a car
Main points -
1. Cheaper than shipping a car
Michael G.
Aug 19, 2018
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Got here 2 min late because they gave me the wrong adress. When I finally found the place the lady behind the counter had her feet up texting on her phone. I asked if I could get some help and she replied with you late go call company and reschedule just like that in the worst broken English ever. Soak up the aloha right. Worst company ever. Do not use them.
Jenny L.
Feb 18, 2017
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We used Pacific Air Cargo a little while ago to ship my dog from Hawaii to Minneapolis. My husband is stationed in North Dakota and we flew with United. Their planes couldn't bring Max in because of his size so one of the employees from Petco told me that he used Alaska Airlines to send his dog over from the Mainland. The thing is they couldn't send Max to ND too so the closet was Minnesota and we would have to drive there when we land in ND to pick up Max.
When I got there the employees were very nice and friendly. We did the paper work and ran my dog before putting him in his crate
When I got there the employees were very nice and friendly. We did the paper work and ran my dog before putting him in his crate
Jimmy M.
Feb 09, 2016
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We have used pacific air cargo twice in the last month for our move to Hawaii. Each time we shipped boxes and our dogs with no problems. Boxes weren't damaged. The dogs weren't covered in feces or urine like I've read about with other airlines. No heat stroke either.
We dropped the dogs off at their Los Angeles location close to midnight. Pricing starting at $150 and up depending on kennel size. Because there are employees in the plane with all the dogs and boxes, temp is well controlled and per the employees, they check on the dogs.
Shipping boxes is based on weight. Very reasonable
We dropped the dogs off at their Los Angeles location close to midnight. Pricing starting at $150 and up depending on kennel size. Because there are employees in the plane with all the dogs and boxes, temp is well controlled and per the employees, they check on the dogs.
Shipping boxes is based on weight. Very reasonable
