John Shaffer
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The John Shaffer State Farm Insurance office is proud to serve Pensacola, the Gulf Coast, AL, Perdido, Gulf Breeze, Navarre, Pensacola Beach, and surrounding Florida areas with Auto Insurance, Home Insurance, Renter's Insurance, Life Insurance, Business Insurance and Financial Services, with a focus on resident relocations to the Escambia County area.

I am a graduate from Auburn University with a degree in Electrical Engineering. Over the years my office has qualified for awards including State Farm Chairman's Circle, State Farm Ambassador Travel, and MDRT. I am a past president of the Downtown Rotary Club and active volunteer throughout the community.
Reviews (10)
Justin Lee-Bartkiewicz
Justin Lee-Bartkiewicz
Dec 30, 2021
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Dakota really help me through a jam with some wording error by my 4 point inspections company that go me cancelled by citizens. But, she went through all the channels she could in her buisy schedule and got me the results I needed to get my insurance back for my mortgage! I'm waiting for the confirmation now, but If any else comes up, I know im in good hands
Steve Buchanan
Steve Buchanan
Dec 14, 2021
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After a couple of weeks of getting the run around with state farm my wife was frustrated and in tears. Her car had fender bender and all she wanted was to get it fixed. Seeing her cry pushed me over the edge so I placed a call to John Shaffer's office. Marce Fowler answered the phone and was wonderful. She was very understanding and within the hour I had a representative from state farm call me and she took care of all my problems. Marce is a wonderful employee and she did an awesome job taking care of me.
Lydia Brown
Lydia Brown
Dec 06, 2021
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I don't even know how long I have been with State Farm and the John Shaffer team. It has been over 18 years at least and maybe 6 cars within my family. I know that today I talked to Carol. She was great!! I stay so busy taking care of others that its good to know there is someone who has my back to take care of me and my insurance needs.
Kimberly Wiggins
Kimberly Wiggins
Nov 21, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
My husband and I are so happy we chose State Farm for our insurance. Eric helped us along the entire way and once he explained the hospital income insurance policy, we knew we had to have it, especially with having two small children who play sports. The policy has already paid for itself after my husband's fishing accident.
Sophia Davis
Sophia Davis
Nov 15, 2021
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Positive: Responsiveness
Marce was wonderful helping with correcting information on our policy. She responded quickly and resolved our needs. Thank you for wonderful service.
Becca McKeithen
Becca McKeithen
Nov 14, 2021
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Positive: Professionalism, Quality, Responsiveness
We stay with John Shaffer State Farm for the exceptional integrity and service of the team. Recently Dakota went above and beyond for our families transitioning needs as we move. We have been customers for years, we refer, we recommend, and we plan to stick around. Unparalleled service and care.
Penny Rice
Penny Rice
Oct 28, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
I was concerned about my policy statements. Carol was great. She was patient and supportive. My experience with State Farm has been excellent. And the problem was solved!
PiperMV
PiperMV
Oct 27, 2021
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While the State Farm Corporation has many issues and challenges, the staff of the John Shaffer office works hard to fix them. We hold 5 different personal and business policies either directly with SF or Citizens (a challenge in itself). Without this local dedication to customer service, we would not be SF customers. In particular, Dakota Simpson works tirelessly with a warm and genuine concern for her customers. Her honesty is refreshing and the Shaffer agency would not be what it is without her efforts.
Robert Boughton
Robert Boughton
Oct 16, 2021
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Positive: Professionalism, Quality, Responsiveness
Tyler was awesome! We made several changes to our policy with another rep. The new premium payment was not looking correct. Tyler took ownership and resolved the issue with ease! Thank you
Fleuryne McGahee
Fleuryne McGahee
Sep 20, 2021
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Dakota was truly God sent! While going through my home buying process, my grandfather had a medical emergency that completely shook me and I was so overwhelmed. While heading to the hospital I got a call from Dakota about my homeowners insurance and other documents she needed. She was able to sense how overwhelmed I was and she took it upon herself to offer me so much support professionally and emotionally to ensure our lender received what was needed to send our file to underwriting. I am so thankful for Dakotas patience to work late night, early morning all while going above and beyond to be