UMass Memorial Medical Group

Do not come here and expect medical care, out to be treated as if you are a human being.

Wow they just transferred me to another receptionist and I believe she fell asleep while I wS on the phone with her smh.. so unprofessional and had the nerve to put me on hold and know one picked up

When I came with my kids from the D.R. to the USA for the first time, I came straight to Worcester MA and my mom brought me to the FHCW, and we got the Physical and Dental care that we needed it for free. Ten years after we still are patients of this Health Care and we have nothing bad to say about this place and it’s personnel. We give them a ⭐️ ⭐️⭐️⭐️⭐️

Avoid Avoid Avoid
Worst call center I have every expirienced, miss-information each time you call in. Supervisor puts you on holds for hours and forgets. Impossible to book a appointment with Dr. or PCP.

Terrible. Having me on hold back to back, saying they’ll call me for the appointment but haven’t received anything, yet when I had called to see what had happened, they just end up being rude and say that I would have to call again the next day to schedule for an appointment…..already happened several times during the same week! 🙃🙃🙃

I was waiting for a patient and needed to use a restroom. The woman taking temps at the door told me I had to see security. Security was rude to me and had attitude. He even yelled at the woman taking temps. So unprofessional. He's lucky he has a security job. Real law enforcement wouldn't ever hire him. Avoid this place unless it's your only choice.

This is the worst experience I’ve ever had. They don’t help you and don’t care about you as a patient. I have been going in for months for the same problem and they refuse to help they won’t even send in referrals. I hilt recommend going anywhere but here. The homeless men across the street could probably help me more than they can.

I have been going to Family Health Center for many years now. My 1st NP was wonderful. The one I am with is great as well.
What I have a problem with is getting through to make an appointment with my NP. Also I had surgery Sep. 21st. 2020. 6wks later I needed to start Physical therapy. I then needed a referral from my PN. So I called and left a message with the information needed my PN needed to fax over or call the PT office on Main St in Shrewsbury. I left many messages I still haven't been able to go to PT. Besides when I call im on hold for 50min. 45 min. More than once while waiting to be

These people are issuing covid test with everything being scribbled in and the test performed not being identified at all. my father had to board this past sunday 10/25 and was denied to board because these people DO NOT KNOW WHAT THEY ARE DOING. I called Monday am and spoke to Iris and she said yes they know the covid team has not been doing paperwork correctly and they had multiple complaints. she said her manager was going to a meet that morning about it. she took all my fathers info and my info and said we would get a call back. no call back at all. now i have a bill for a bad covid test, no

Horrible service! Every time you call you’re on hold for 30 minutes +, assuming you don’t get hung up on. If you have an appointment for 1 you may be seen by 1:30, if you’re lucky. I’ve been trying, since February, to get diagnosed (again) for ADD and my doctor literally could care less about my mental health; missed 3 tele-health calls and scheduled a walk in without letting me know. My prescriptions constantly get denied by them even though they’ve prescribed them in the first place. It’s like the people working here got their jobs through a town lottery; no actual job skills.