Big Blue Spa has been providing quality spa and pool service and repairs in the Lake Tahoe and Carson Valley since 2007. We pride ourselves in our commitment to provide the absolute best service possible at each and every call out. We collect as much information as possible prior to going out to ensure we stock our truck with as many parts possible to fix the problem on that initial call out.
Having our service and repair department run by owner Sean Pistole who brings with him over 30 years of plumbing, electrical and quality control experience assures you your job will be done clean and right. Owner/contractor Alisa Ashbaugh brings with her an additional 10 years of hot tub and pool repair experience however she shines in heading the technological and management side of the company.
Having our service and repair department run by owner Sean Pistole who brings with him over 30 years of plumbing, electrical and quality control experience assures you your job will be done clean and right. Owner/contractor Alisa Ashbaugh brings with her an additional 10 years of hot tub and pool repair experience however she shines in heading the technological and management side of the company.
Services
If you are in need of Spa Supply and don't feel comfortable coming into the store - NO PROBLEM. We believe in delivering nothing but quality and integrity in everything we do from sales to service and everything in between! You can also find a complete array of chemicals, filters, spa covers, cover lifters, and other spa equipment at our shop.
Our service technicians are CPO certified and we provide internal follow-up training with our techs on a semi-annual basis. Our technicians work from an electronic route sheet that time stamps their arrival and departure time from each stop. As a contracted service customer you will receive email door hangers giving you detailed information about the service that was performed including the spa water readings and the time of service.
Arctic Spas are specifically designed for the extreme climates of Northern Canada, which means they last longer, cost less to operate and are easier to maintain. Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
What should I consider and look for when investing in a hot tub? Ask yourself how you will be enjoying your Spa with your family and friends will help to determine the size and mould design suited to your needs. Spa construction and longevity, technology and wi-fi connectivity, monthly energy costs, tub maintenance, warranty, serviceability and your budget.
Reviews (9)
Jennifer G.
Oct 27, 2021
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I have not personally done business with them but was introduced because I left a review on their page by mistake for another company with a similar name. They were so nice they even gave me pointers on how to correct my situation that the "other" company caused. Fantastic customer service! They went over and above! Thank you kindly!
Clare S.
Oct 10, 2021
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Jeff W.
Apr 01, 2019
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Bruce J.
Oct 30, 2017
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Beware. I have used their services 2 different times and it was bad if not terrible. They replaced my pump in 2010 for $550 and then when I rehired them less than 3 years later they not only said it needed to be replaced again - then but did it without my permission and because I was on autopay for service, they got their ill gained money. Every month is a dump & scrub or something extra. In 5 months extras averaged as much as the service. Finding someone in Tahoe to do a good and fair job caring for your spa is a challenge to say the least. This company is the least - and should be avoided
Fred H.
Aug 20, 2017
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These guys are awesome! Stopped in the G-vile store on the way home after checking out the stores to our north. Sure glad we did. Not only did we save $$$ on removing our old hot tub plus a $$$ delivery charge that the others were gonna charge us, but Big Blue gave us a killer deal on, IMO, a superior quality hot tub. Sean set it up explaining everything I needed to know ( I hate reading owner's manuals). Now that we've had it a few weeks, the rest of the staff is always there to answer any questions or concerns. Stay home and buy local, we certainly are happy we made that decision
Brian L.
Jan 27, 2017
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These guys are great. I first worked with Big Blue Spa about 2 years ago, and that was simply to get advice on fixing a hot tub. They provided a free consultation over the phone and even sent a couple followup emails afterward to see if everything went well. And that was all before I even began to hire them to clean. Then, once I signed up to use their service, I couldn't be happier. Big Blue Spa had an excellent team that cleaned our hot tub on a regular basis and provided status reports after each cleaning. Amber at the front desk has been extremely helpful. The only reason I stopped
Maegen K.
Jan 15, 2017
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Kylie G.
Jun 19, 2015
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I was very happy with the service I got. I had to leave a message and wait for a call back, but I got one within 24 hrs. They were friendly and very helpful. My circulation pump had gone out and they had it fixed in about an hour. It did take about a week to get an appointment time, but it wasn't an emergency so that was ok. I had previously called another spa service company and couldn't even get a call back.
Brian M.
Jun 16, 2012
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After I explained the symptoms to Sean, he diagnosed the problem and fixed it in less than an hour (give or take some time for draining and re-filling). I was impressed that he had the parts in the truck and could do the job on the spot
This greatly exceeded my expectations. (Note: I have had some bad experiences with vendors in this area needing weeks to get some stupid part "all the way from Sacramento - this was for a home heater in the dead of winter !!!!)
In summary, the job was done quickly, professionally and with courtesy
This greatly exceeded my expectations. (Note: I have had some bad experiences with vendors in this area needing weeks to get some stupid part "all the way from Sacramento - this was for a home heater in the dead of winter !!!!)
In summary, the job was done quickly, professionally and with courtesy
