Rain Policy: In the event of rain Bay Area Jumps policy is that a customer can cancel the delivery with no charge. At Bay Area Jump we are your large event specialists and we have the Bay's best inventory of supersized inflatables perfect festivals and large promotional events. We're all about water slide fun at Bay Area Jump!
Here you'll find a great assortment of water fun rentals, from the tallest water slides, to dunk tanks, slip & slides and water games. Get your suit and come on in, the water's fine. Top off your event with concession machines and you will be the "party Hero". At Bay Area Jump we have a great selection of "Fun Food" machines that are easy to operate and guaranteed to be a big hit.
Here you'll find a great assortment of water fun rentals, from the tallest water slides, to dunk tanks, slip & slides and water games. Get your suit and come on in, the water's fine. Top off your event with concession machines and you will be the "party Hero". At Bay Area Jump we have a great selection of "Fun Food" machines that are easy to operate and guaranteed to be a big hit.
Services
Bay Area Jump is a family owned and run company. We take pride in the fact we have the largest selection and inventory in the Bay Area. We strive to give the best customer service, quality of jumps and best price. It must be working because we were voted the Best of the Bay by the readers of Bay Area Parent magazine.
We have new jumps (all our jumps are less than 2 years old), we pride ourselves on timely delivery and we are insured. Most of our competition is not any of these. Were really nice people too.give one of our friendly operators a call and see for yourself. Rain Policy In the event of rain Bay Area Jumps policy is that a customer can cancel the delivery with no charge.
Delivery Charges are next to the city. If you don't see your city, pick a city near your city to see if a delivery fee would apply or give our office a call at (800) 514-5867. We Service the entire San Francisco Bay Area this is a list of cities, if you don't see your city we more than likely still service it.
Reviews (28)
Reenu L.
Dec 18, 2021
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UPDATE:
This is the text response this extremely poor and rude person left. NOTE: Yes- I did schedule a time for drop off/pick-up-which is why it's stated on our contract.
DISTURBING TEXT FROM BAY AREA JUMP***You know the more I think about this. You are fired as a customer. You will never be allowed to rent from us in the future. You call a day before your event and we accommodate your order. We had to bring a driver that was already loaded and gone on Wednesday to come back to load your unit. When I talked to you were extremely rude when calling about the driver picking up. When
This is the text response this extremely poor and rude person left. NOTE: Yes- I did schedule a time for drop off/pick-up-which is why it's stated on our contract.
DISTURBING TEXT FROM BAY AREA JUMP***You know the more I think about this. You are fired as a customer. You will never be allowed to rent from us in the future. You call a day before your event and we accommodate your order. We had to bring a driver that was already loaded and gone on Wednesday to come back to load your unit. When I talked to you were extremely rude when calling about the driver picking up. When
Cal F.
Dec 14, 2021
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If I could give ZERO stars, I would. The jumphouse that we ordered for my sons first birthday party was ABSOLUTELY FILTHY! I am talking 3 paper bags worth of garbage that we had to clean out of there. Deflated balloons, plastic sun glasses, cheetos EVERYWHERE! They say that they sanitize for COVID safety, but these jump houses are not even picked up! When I called to speak to their customer service, the manager told me that I should have inspected it before the driver left. I'm sorry, I am getting ready for a party. Isn't that the job of your employee? Didn't I pay for a guarantee
Hilary C.
Dec 09, 2021
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I did not have the negative experience that others seem to have had. I do agree that the telephone customer service is a bit gruff, but they were responsive to my questions and helped schedule early morning delivery because I was nervous the bounce house would not arrive on time for our 10am party. The delivery and set up went smoothly, and pickup was on time and quick. The bounce house itself had a few patches on it, but nothing that prevented the kids from having a great time. I also rented several tables and kids' chairs, which were a little dirty and clearly well worn, but we covered them
Hannah A.
Dec 08, 2021
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I try not to write angry yelp posts because I do support local business but....
The customer service at this company is horrendous. I rented a single inflatable for a party and they were very rude. They did not like having to deliver to a recreation area in the hills even though I was explicit on the location ahead of time and called me to tell me I had to pick it up the day of the event. We were charged for the delivery and they did not pick up after the event which meant more time spent coordinating another hand-off. The lady I spoke to literally screamed at me on the phone when I asked her
The customer service at this company is horrendous. I rented a single inflatable for a party and they were very rude. They did not like having to deliver to a recreation area in the hills even though I was explicit on the location ahead of time and called me to tell me I had to pick it up the day of the event. We were charged for the delivery and they did not pick up after the event which meant more time spent coordinating another hand-off. The lady I spoke to literally screamed at me on the phone when I asked her
Steph
Nov 23, 2021
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Erika C.
Nov 22, 2021
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CUSTOMER SERVICE LACKS!! Do not book here! They just want your money & don't explain grace period to drop off and pick up. People who answer are RUDE & in accommodating. I don't ever plan on booking with them again. They were last minute. I bought I 12x12 and got a 10. Person delivering didn't call and let us know they were late after party was over they said THREE HOURS for pick up. Pick up was 7PM, I'm not waiting until 10 for you guys to come get your $h!T I don't want to deal with y'all or your people delivering! How are y'all even in service is beyond
Yen A.
Nov 10, 2021
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My wife and I ordered three heating lamps for our sons birthday party this past weekend. The heating lamps were delivered on time, which was about the only good thing that happened.
The driver, which was not at fault, was shown how to turn the heat lamps on by someone that very morning and upon coming to our home to demonstrate it to us, he was having some difficultly get the flames to appear. He spoke with a person on a couple of occasions over the phone that showed him how to turn the heating lamps on earlier in the day and they kept on telling him to do what they had showed him earlier - very
The driver, which was not at fault, was shown how to turn the heat lamps on by someone that very morning and upon coming to our home to demonstrate it to us, he was having some difficultly get the flames to appear. He spoke with a person on a couple of occasions over the phone that showed him how to turn the heating lamps on earlier in the day and they kept on telling him to do what they had showed him earlier - very
Khrystian K.
Oct 18, 2021
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If I could give them a 0 I would!!! On 2 separate occasions did BAJ completely ruin my childs party. Delivery of TABLES & CHAIRS were set for 9am (party started at 12) delivery came at 1:30PM MY GUEST HAD NO WHERE TO SIT!!!! I called by driver only for her to continue to send my calls to voicemail.
Second delivery was set for 12pm, driver arrived at 2pm. Horrible customer service. TINA is the worst. The drivers are rude and disrespectful. They should literally close their business down!!!
Second delivery was set for 12pm, driver arrived at 2pm. Horrible customer service. TINA is the worst. The drivers are rude and disrespectful. They should literally close their business down!!!
S. H.
Sep 06, 2021
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I reserved the unit that my kids wanted weeks in advance. I even changed the date of the party from Saturday to Sunday because the unit they wanted wasn't available on Saturday! then I got a voicemail a few days before. I called back and nobody knew what I was calling about even though I was returning their call and voicemail! Then they called me back again to say the jumpy house had a hole in it. When I said I was frustrated they said " well, it's not our fault. We can bring it with the hole if you want'!" So unprofessional! Then, we picked a replacement. Then I got a
Sun F.
Sep 02, 2021
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WORST customer service experience!!
I was so excited to find this business for my children's birthday party, little did I know.
After looking for days for the right rental(S), I contacted customer service to place the order as advertised on the front of their home page
I asked the lady on the phone about the rentals I had in mind and where I was located. After many minutes talking on the phone, the lady says she does "not have the staff to drop off nor pick up my rentals" for the 1 day. She said I would have to rent them for 3 days, FULL PRICE, in order to have them for the
I was so excited to find this business for my children's birthday party, little did I know.
After looking for days for the right rental(S), I contacted customer service to place the order as advertised on the front of their home page
I asked the lady on the phone about the rentals I had in mind and where I was located. After many minutes talking on the phone, the lady says she does "not have the staff to drop off nor pick up my rentals" for the 1 day. She said I would have to rent them for 3 days, FULL PRICE, in order to have them for the
Manish Hemkar
Aug 30, 2021
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I wish I had read reviews on Google or Yelp before renting from Bay Area Jump. After having rented from Bay Area jump two times before and with positive experience, unfortunately this time it was a poor experience. We ordered a water slide jumper for our daughter’s birthday. The worker arrived much earlier than scheduled time (it was okay for us but earlier intimation would have been nice).
The water jumper was setup by their worker (I do not have his name but he seemed grumpy from the start). The first blower didn’t work and I checked my outlet that it was functioning fine. So he had to bring
The water jumper was setup by their worker (I do not have his name but he seemed grumpy from the start). The first blower didn’t work and I checked my outlet that it was functioning fine. So he had to bring
Manish H.
Aug 07, 2021
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We rented a water slide jumper from Bay Area Jump. The worker came in the morning at 9am even though we wanted it at 11am. No problem though. The worker looked grumpy from the start. The first blower didn't work and I checked my outlet that it was functioning fine. So he had to bring another blower. He himself connected both blowers to the same outlet and while leaving mentioned in passing that the electrical outlet may trip. I didn't know much about this but he didn't say anything further and left.
Well after running for about 30mins the GFCI did trip causing water in the pool
Well after running for about 30mins the GFCI did trip causing water in the pool
Noah K.
Aug 03, 2021
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Mohammad A.
Jun 03, 2021
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Danielle Adragna
May 16, 2021
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I have used this company for years with no issues. Friendly staff, timely setup. Today was terrible. The delivery employee asked me where I wanted the jump house which I thought I had already specified in my order and when I told him it was for the backyard he made a fuss about it. Super unprofessional and made me feel uncomfortable. He then proceeded to ask me to help him plug it all in with two children and a barking dog around. He was 1.5 hours late as well. I will never use this company ever again. And the jumpy wasn’t fully inflated, probably had a slow leak. Never again.
Taryn R.
May 10, 2021
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As much as I love bag area jump, and the website is extremely user friendly, staff is always super helpful- this last time around was an absolute joke. We ordered this bouncer knowing it was larger than most. The gentle who showed up Jimmy, showed up solo to move a 500lbs jumper. He couldn't back the truck up into our drive way- and he couldn't bring it out of the truck himself. If I didn't have other staff here, we would have no had a bounce house.
The kicker- the bounce house stayed here
3 extra days bc he couldn't find staff or anyone to help move it. So I hired staff to
The kicker- the bounce house stayed here
3 extra days bc he couldn't find staff or anyone to help move it. So I hired staff to
B. S.
May 10, 2021
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I ordered from Bay Area Jump for a bounce house and a cotton candy machine for 5/8/2021. They had to bring it early on 5/7 which was fine however, pick up went COMPLETELY wrong.
We were supposed to have someone come by 5/8 after 7 but no one showed up. The next day, my children are playing in the back yard still playing in the jumper that was left when all of a sudden, our security cameras picked up a strange man in our back yard with our children! We rushed outside to find that it was the attendant picking up the equipment. NO CALL! NO KNOCK ON THE DOOR! DID NOT RING THE DOORBELL! This man
We were supposed to have someone come by 5/8 after 7 but no one showed up. The next day, my children are playing in the back yard still playing in the jumper that was left when all of a sudden, our security cameras picked up a strange man in our back yard with our children! We rushed outside to find that it was the attendant picking up the equipment. NO CALL! NO KNOCK ON THE DOOR! DID NOT RING THE DOORBELL! This man
Yasmina D.
May 08, 2021
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Last Saturday we booked a bouncer for my daughter's birthday. We were surprised when the jumper wasn't picked up at the end of the day, and when the driver came to pick it up on Sunday, I mentioned that I was surprised that it hadn't been picked up on Saturday. To that comment, he mentioned that when he came on Saturday, he could see from the road that the kids were still enjoying the bouncer and he decided to leave it so they could enjoy it longer.
Wow, I thought that this was extremely kind of him ... it never happened to me before. This is what I call top notch customer service
Wow, I thought that this was extremely kind of him ... it never happened to me before. This is what I call top notch customer service
Keri Brenner
Apr 26, 2021
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The bouncy house arrived over 2.5 hours late, and they sent only one person who did not know how to set it up. We had to rally multiple parents to help set up the bouncy house & then we cleaned it ourselves b/c it was so dirty. The customer service was horrible — The call center had no idea why the driver was late, could not provide an ETA, could not provide a pickup time for the retrieval of the bouncy house & also unable to assure us of any discount/refund for the fact that it did not arrive until the party was nearly over.
Zareen S.
Apr 21, 2021
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Where do I start? I ordered a bounce house 2 weeks in advance. My party started at 2pm and ended at 6pm. My delivery request was from 1pm-6pm. At 1:30pm I called to see what was going on. NO ONE informed me that the bounce house would be late or about it's location. After calling Bay Area Jump, the representative said she would check and see where it is. 20 minutes passed and I called again. She said that the delivery guy's truck broke down and that someone would go save him basically and pick up the bounce house and deliver. Party starts and goes on and at 5:30pm the delivery guy shows
Desiree M.
Apr 06, 2021
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It really saddens me to rate my experience as a 2. I really want to rate it a 1 but the delivery guy was amazing and super understanding which is the only reason I will rate this a 2.
I've used Bay Area Jump for years and as my go to jump house for all my parties. I've recommended them to friends and family. However, I did not have the best experience this Easter with this company.
I ordered a Spiderman jumper for my nieces 3rd birthday party for 11am. The jumper arrived at 10am (no problem there). While the jumper was being set up I went to check on how everything was going and the
I've used Bay Area Jump for years and as my go to jump house for all my parties. I've recommended them to friends and family. However, I did not have the best experience this Easter with this company.
I ordered a Spiderman jumper for my nieces 3rd birthday party for 11am. The jumper arrived at 10am (no problem there). While the jumper was being set up I went to check on how everything was going and the
Dan B.
Apr 05, 2021
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I rented a jumper for Easter Sunday. The website was easy to use and had good photos and details of all the jumpers. For new customers, we had to scan/send a copy of our Photo ID (it's a fraud prevention measure by their team). Then, I was in contact with a sales rep on the phone to finalize the details. I had to pass my CC info over the phone which I didn't like. I would've rather used a secured online portal but I made the exception since I was a new customer.
The order arrived right on time and set-up was quick! The young man who set it up was great and was very kind (even said
The order arrived right on time and set-up was quick! The young man who set it up was great and was very kind (even said
Nay C.
Mar 14, 2021
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Thank you so much, Tina! I totally booked last minute, morning of event and it was amazing service from Tina. She mad it happened! Evan who was delivering the unit was amazing and arrived early then scheduled, set up the jumper, and was very friendly. The kids were so happy. Definitely re booking for future events.
Amey Cisneros
Nov 07, 2020
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I will NEVER rent from this company again!!! The jumper was filthy sticky and smelled like vomit.. the kids clothes where black when they came out... the gentleman that I spoke to was very rude to me and could care less... I have been renting jumpers for years and have never experienced anything like this...for now on I will continue to rent from Astro jump..
City Girl J.
Oct 06, 2020
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I've never had so many complications to book a rental. The person over the Phone was rude when I asked questions and then hung up on me.
Hoping to speak to another person with some sense, I call back and , I come to find out that was the owner. How do they stay in business with no customer skills? A company that deals with families and fun events should portray that. I should've known something was fishy when he asked me to send him a copy of my ID and credit card after they already had it. Sketchy business with awful people skills. I'm so glad they showed their true colors
Hoping to speak to another person with some sense, I call back and , I come to find out that was the owner. How do they stay in business with no customer skills? A company that deals with families and fun events should portray that. I should've known something was fishy when he asked me to send him a copy of my ID and credit card after they already had it. Sketchy business with awful people skills. I'm so glad they showed their true colors
Chauntel Valentino
Jan 09, 2020
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I was skeptical when ordering a jumpy house from this place. I called the office and ask for reassurance and wondered why their reviews were not so good. After being on the phone for a few minutes i had my questions answered and felt confident to move forward with the ordering process. The following day even with short notice a man named Mike showed up at our party 2 hours early and set up an amazing jumpy house. It was clean and a perfect size and was exactly what we ordered. He came back about 30 minutes after our party was over and took it away. He was a super nice respectable guy and i felt
Dennise Gomez
Jun 12, 2019
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Since day 1, called in to order the bounce house and every one i spoke with was extremely nice. they did take the time to clarify some of my concerns ( based on other reviews. they assured me the issues had been taken care of. i ordered the Dinosaur Jumper for my daughters birthday. it arrived on time and it was picked up on time. the jumper was clean and the kids loved it. we had the party at a park, so we had to Use a generator. i was advised that the generator would only give me 4-5 hours maybe and that i should take a gas can to add more gas to the generator. well to my surprise we got a full
Mary Ann Rodriguez
Oct 01, 2018
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Unfortunately it was not a great experience. I had 130 people, rented the coconut falls water slide and a rock wall. We had about 25 kids. All of them went down the slide once or twice and stopped because they got scratched up. Next day my grandkids had scratches all over their legs. I called and a lady was rude. Explained what happened and asked to speak to owner. She took my number and no response. I emailed asking for follow up. No response. Called again, person rude, asked to speak to owner. Again no call back. 1,500 dollars and no response to talk about my experience. Will never use them again
