I appreciate how Thurston Family Insurance is a small family business that I can trust. What sets them apart from other insurance agencies is their love for our country and for the hard working Americans that they serve. Thurston Family Insurance exceeds my expectations time and time again. They are amazing to deal with and the most knowledgeable staff I have ever encountered.
I frequently refer friends, family and clients to them because I know they will be well taken care of.
I frequently refer friends, family and clients to them because I know they will be well taken care of.
Services
Thurston Family Insurance is a privately owned, family owned, and veteran owned independent insurance agency. TFI was created in 2011 determined to provide a better insurance experience by creating a simplified process that saves time and money. Afterall, who has enough time and who wants to spend the extra time talking about insurance.
Not all auto policies are the same. The agents of Thurston Family Insurance use a risk analysis to help each customer determine what levels of insurance are appropriate for their needs. Following the analysis our agents compare rates and plans from several insurance companies to determine the right fit.
A Life insurance policy is an insurance policy written on the life of an insured that pays a benefit to the beneficiary should the insured lose their life. The purpose of life insurance is to provide the beneficiary a lump sum of money to cover expenses and lifestyle needs. We offer a specific measuring tool to help you determine how much life insurance you might need.
Your home is one the most significant investments you will ever make, both economically and emotionally. In your home are the things that are most important to you. Should your home be damaged or destroyed, what would you do? The first thing is make certain everyone is safe and then call your Thurston Family Insurance agent.
When you own a business, you have a lot to protect, and the right small business insurance coverage can be important to your continued success. Luckily, there are a variety of coverages to choose from when it comes to protecting your business. A customer at the store you own trips over a fixture and sustains a significant injury from the fall.
Reviews (10)
Melissa Welbes
Dec 31, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
Every time I reach out to the office, they are quick to respond. I love that they take time to really explain insurance rather than just sell it to you. I have worked with Chad for a few years now, and am grateful for such a caring insurance team who helps me a d wants the best for me. Definitely recommend!
Every time I reach out to the office, they are quick to respond. I love that they take time to really explain insurance rather than just sell it to you. I have worked with Chad for a few years now, and am grateful for such a caring insurance team who helps me a d wants the best for me. Definitely recommend!
Shelley Patterson
Dec 28, 2021
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I highly recommend Thurston Family Insurance. I have worked with Chad on all of my insurance for home and vehicle and would never go any where else. I totally trust Chad when he researches for the right coverage at the best price. He keeps me informed and updated on my options and is willing to explain things when I have questions about processes. It is so comforting to know that they have my best interest at heart.
Julie Treat
Dec 23, 2021
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We are so happy with Thurston Family Ins and in particular Chad Nelson. He responds quickly and takes the time to explain plans as well as options so I can make the best decisions for our what our situation at that time is, as it seems to change frequently. I like having an agent that knows us and genuinely cares and works hard on our behalf.
Adrian Gosch
Dec 22, 2021
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I would highly recommend Thurston Family Insurance for their outstanding professional service in meeting anyone's insurance needs. They have always been proactive in making sure our family is getting the best insurance coverage available in relation to the cost. More importantly, when insurance events have happened in the past or if I am just looking for information, Thurston Family Insurance has always been quick in responding with the information, very supportive in guiding us through those insurance events and extremely knowledgeable in providing the information requested. I can't imagine going
Gail Cramer
Dec 16, 2021
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Chad was very thorough and explained about choices, coverages, and all of our options. He was knowledgeable abou every aspect of our varied and many item needs. He gave us excellant advice, and saved us a lot of money over 2 other companies that we have had our policies with over the last 34 years.. All personell we dealt with were pleasant to work with.
Mary Johnson
Dec 15, 2021
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R. Adames
Dec 12, 2021
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Rowena Arnott
Oct 28, 2021
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I found them on google while in search of home insurance company in Billings for our second home while living in LA, Ca. They had good ratings and I figured they should be good. The rating is very true. Mr. Chad Nelson was great. He helped me choose which company to go with and gave me quotes. He is very thorough at explaining things and very knowledgeable. He took his time at answering all my questions. Very friendly and professional. I can tell he loves at what he does and very responsive as well. After talking to him i made the decision to go with him as I felt he is trustworthy. We now have
Lynette Raab
Oct 26, 2021
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Michael Mettler
Sep 01, 2021
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Chad is hands-down the best auto and homeowner's insurance agent we've ever worked with. He loves his craft and it shows in what he does for you. If you're willing to listen, he'll teach you all about insurance and ultimately make you smart enough to decide what is best for you. Not pushy at all, but helps you understand risks and how much it would cost to cover them. He'll go to bat for you and make sure you get the best deal out there too.
