Brakes Plus

Gave our car for servicing. Cost us $3000. After getting it back, while driving the car, it collapsed up front. Turns out the axle gave way. Extremely blessed that we were not on the highway. We were just getting out of our community. They fixed it eventually in 2 months. No replacement/rental car was offered for the duration. No reimbursement. All in all, No accountability on their part. Called them to explain with grace why this is not an incident to be taken carelessly and that we'd like to see them redeem themselves. Right! Only we the customer had to face the brunt of their life-risking

Had some "brake work done" here came back to pick up my vehicle and felt the same problem immediately even after they took my car for a spin to see how the brakes were and I had to go to work so I came back another time to take another look at it. Got the work done again and didn't feel the problem also had a brake fluid flush and all that done. Month passes or so my brakes start to take awhile to get me to a complete stop take it in again and they say I need a new brake booster. Left the place went to another location.

Always a 5 star experience!
They do everything except new tires.
I’ve had everything done from minor to major repairs and regular maintenance.
I keep going back because they’re honest and pricing is reasonable with no surprises, you always know what needs to be done and what it will cost before they start the work.
They are very knowledgeable and can troubleshoot any problem easily, figuring out any issue with my very old truck.
They are friendly and it’s always a great experience.
Thank you Brakes Plus team! You’re all amazing!

Had a great first experience with this location! I had squealing back brakes and needed them checked out as well as my oil changed. They were friendly and explained everything they were going to be doing with my car and were extremely reasonably with their prices! Highly recommend.

Far from average repair facility. Some of, if not, the best customer service in the industry. AS with any business there will be negative views, but the reviews speak for themselves. Don't let the name Brakes fool you, from my understanding it started as a family business, but it's evolved over the years to be a full service diagnostic and repair shop. You can look right out the glass and see them working instead of being crammed in a little room. Everybody always seems to be happy and that translates directly into quality service. If your here reading reviews to make a decision, I'd high recommend

I went there without an appointment and they got me in in a timely manner. They performed a four wheel brake repair at a price competitive in the marketplace. The staff was professional and very friendly. The gentleman I dealt with was very open and honest to the point they should give Mitch Moore, moore money. Great experience!
Service: Brakes

Very professional! Being a female and taking your car to any kind of shop, sometimes you think you’re gonna get the run around and charged for extra services but they explained everything and told me I didn’t need something if I didn’t want it so I felt very comfortable. Everyone in the shop was very friendly as well. I stayed there while my brakes were serviced and had pleasant conversations with multiple people. Granted it was the end of the day so they were slower but it was a great environment.

I am very pleased to give Brakes Plus a 5 Star review. They took care of my SUV as if it was their own. Prices are fair and Mitch ensured that I got a better discount than the Military discount they offer. Which by the way, thank you for supporting the Military. I definitely will come back for any other car needs I may have, they offer all kinds of services except tires.

My dealership said I needed to change brake pads on my car and said it is critical. I took the car to this location and completely satisfied with the inspection, even though dealer says it is needed upon inspection it was not needed immediately, Mike was very professional and helpful. even though I called to change the brake pads he said he will do the inspection first to make sure if they are really needed. thanks for the honest review.

Mitch and his team were awesome! My car was pulling hard to the right when braking, and he knew what was wrong just by the description I gave when walking in, they were thorough in checking out my brakes, fluids, and systems. He helped me understand what was wrong and being proposed to repair my car and get me safe again on the road and did so in a timely manner and at a reasonable cost. These gentlemen will not take advantage of you ladies!!

This location is convenient and trustworthy. Mitch did a great job assessing my vehicle’s needs and provided fair prices for vehicle services. The mechanics are knowledgeable and honest. I highly recommend bringing your vehicle here. They are accommodating and very welcoming! Plus, they do great work.

If ZERO stars was an option, I would have done that. Women I would beware, my wife took my truck in for an oil change, she told them that was all she needed, she also told them it was my truck and she was a current cancer patient going thru Chemo and only wanted an oil change, as we have a regular mechanic that services our vehicles. So the tech calls my wife, tells her about some other work that needs to be done, she tells him we are already aware and our mechanic is taking care of it when we can afford the repair, as we are going thru cancer treatment along with Covid, funds were very tight

My experience at Brakes Plus has been awesome. Surprisingly, they have great overall automotive knowledge and can do work way outside of the scope of a regular brake specialist. I have a corvette, and they were able to diagnose a bad sensor issue that was shutting down my traction control system. I didn’t expect them to be able to do this. While I was there, they were in the process of doing a complete engine swap on a Hemi! Pricing is competitive. I highly recommend Brakes Plus.

Friendly customer service but delivery was sub par.

2019 Ram.

Came in for an oil change. We brought it in, job done in about an 1hr. The guy checking us in/out was pretty friendly and we felt good leaving .

2 days later I had fluid leaking on my driveway. I took a real quick look underneath and saw a damp spot on my steering gear box so I took it in to the dealership thinking there was a bigger problem going on. (I admit, I thought it was dirty red so I started to panic thinking it was hydraulic). The dealership looked at it the next day. Was it hydraulic fluid? No - they indicated the last

The new brakes feel like the car is brand new. Angel was great at explaining in detail the price sheet.
Various levels to save money or get the best ceramic brakes customized for your car. Lifetime warranty for the full price option.

Best service and the best mechanics out there. Definitely come by here if your in the happy valley or north phoenix area. Been coming to angel the manager for years he will take care of you and go above and beyond.

I came with my Merc for an oil change and I'll never go anywhere else again! The manager, Roger, took care of me and it couldn't have been a better experience. Not only was I in and out within 40 min, but it was ridiculously cheaper than what Mercedes charges me. Super friendly staff, great prices, short wait time, and a very clean and reliable facility. I'm so stoked to have found a trustworthy place to take my car outside of the Mercedes dealership. Thank you Roger and the Brakes Plus technicians. I'll be back again!

Recently had my battery die so got a jump and took it to my Brakes Plus on Happy Valley road as my battery was under warranty. I would like to Thank Kevin and Zack for their outstanding customer service and I drove off with a new battery and only paid a small amount for the install. Awesome place.

Came into Brake plus today to have some maintenance work done on my car and the guys were very professional and helpful. They advised me exactly what I needed and didn't try to sell me problems I didn't have. I highly recommend giving them your business. Clean environment and great service. The GM Roger was also professional and helpful.

The customer service was outstanding. From the gentleman at the front desk to the lady who walked me through the necessary repairs. They were very courteous and at no point did it feel as if I was getting pushed into something. All repairs were thoroughly explained. Will definitely starting brining all the cars in the family to this location

My battery went dead yesterday and I had bought it from this Brakes Plus location, I called them and said it was still under warranty. I got it jumped and drove straight there and they immediately replaced it. It was great. Thanks guys so much.

I had scheduled a time to drop off my truck to have my brake pads replaced this morning. I showed up and they told me that my daily driver is unsafe to drive and would require a long list of repairs. The provided quote was extensive and I told them that I simply wanted my brakes to be replaced. They told me that they were unsure that they could do that after I had waited an hour and a half, so in response I told them to give me the truck back. They came back to let me know that they would be happy to replace the brakes for me, but I refused. They brought me my keys back with a cheaper quote to

We had our breaks on our truck done here and will bring our car here since the customer service was great and the work went well!

Please don't give your money to these thief's. The mechanics don't know anything and they will charge 3 times more than needed!!!! Please please please don't come here please! I went to another mechanic and asked how much he would charge for the job and he said $200 . That lady who calls herself the manager charged me $800!!!! You clowns !

Had to go in for a few regular maintenance issues recently that I had in my truck. I had to come back for a second time due to some repeated AC issues but Lana was quick to resolve the issue and had outstanding communication on the status of the truck! Lana is absolutely the best to deal with and I think her general approach to customer service is what makes this place great. You can't go wrong with honest straightforward advice and a willingness to help. Keep up the great work Lana and team!

Brought my car in for tire rotation. I just had my car in at another shop down the street. They forgot to rotate my tires Anyhow. Brakes plus on Happy Valley. Found that my struts were shot. And a problem with front axle .
I knew something was wrong as grease dripping from car into my garage floor . They showed me where the problems were took a photo from under my vehicle .
No twisting of my arm. To fix. But I decided to fix car for safety reasons . Lana brought a nice chair out of her office for me to sit in while waiting as I am disabled .
All staff at brakes plus on happy valley

If I could give 10 stars I would!!!
I LOVE this place. After needing an oil change recently I was very pleasantly surprised with the manager and their staff. The manager is so honest and upfront. She tells you exactly what your vehicle needs and tries to get you the BEST deal. This is so refreshing.
I recommended them to my friend who also had a few issues. They found that she was close to having a wreck due to her cars mechanical issues. Thank you for being so kind and honest.

Excellent service, friendly and professional! Brought in my 1967 GTO to have a brakes issues resolved. The quickly performed the brake inspection, bled the brake line and found out the right rear drum brake cylinder was frozen. Within an hour, it was replaced,brakes adjusted and back on the road! Thanks Lana, Brett and Steve!!