You may not feel like you have a lot of control over insurance costs and variables, but remember that quality is always your choice. Toyota Certified Collision Centers demonstrate a commitment to excellence in collision repair by meeting Toyota's industry leading standards for certification. Our professional staff has been providing high quality collision repair and paint services for all makes and models for over 25 years.
Our three certified Estimators will assist you with everything that you need to get your vehicle back on the road, including billing your insurance company directly for the repairs.
Our three certified Estimators will assist you with everything that you need to get your vehicle back on the road, including billing your insurance company directly for the repairs.
Services
Nobody is ever truly prepared for an auto accident, but when it happens it can be a frightening and confusing time, especially when you have been injured and are trying to recover. At Downeast Auto Body, our goal is to earn your trust that we will competently handle your vehicle repair so that you can focus on the most important matter, which is taking care of you.
You may not feel like you have a lot of control over insurance costs and variables, but remember that quality is always your choice. By choosing Downeast Auto Body, you can be assured that the vehicle you are driving after the repair has been restored to factory specifications. Downeast Auto Body is proud to be the only Toyota Certified Collision Center in Maine.
We generally order the necessary parts at the time we write the estimate. We'll schedule your repair appointment when we expect the parts to be available, usually just a few days later. If we determine that your vehicle is unsafe to drive, we can help you arrange for a rental vehicle as soon as possible.
Downeast Auto Body has been awarded direct repair status for most major insurance companies due to our commitment to ongoing training, our state of the art facilities and equipment, and most importantly, by earning the trust of the insurance companies inspecting the quality of our work. Our professional staff has been providing high quality collision repair and paint services for all makes and models for over 25 years.
Our three certified Estimators will assist you with everything that you need to get your vehicle back on the road including billing your insurance company directly for the repairs. Scott started at an apprentice technician with Downeast Auto Body over 20 years ago while he was a student at Old Town High School.
Reviews (10)
Jake Mathieu
Dec 31, 2021
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Body work was done well after tree branch fell on truck and communication throughout process was good (although not very friendly at times). Attention to detail, not so much. Truck was far from clean with sanding dust all over the roof and the interior. The remote start antenna was dangling from headliner when I got in the truck (they fixed right away) and a pocket knife and cup holder liner were missing. Someone should double check vehicle before its turned over to customer.
David Page
Dec 25, 2021
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I had some damage to the rear end of our 2021 Prius fixed at Downeast. It looks brand new and the paint match is absolutely perfect. The car was ready when promised. They even cleaned the interior which was a nice bonus. Professional, friendly staff that delivers as promised. I would not hesitate to return, if needed, or to recommend to a friend. They exceeded my expectations!
David Manzo
Dec 19, 2021
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Brittany Occhiogrosso
May 01, 2021
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I was in a car Collison in March. The autobody shop where I live was fully booked and there was no way they would be able to have my car done within even 3 months. Therefore, I reached out to Downeast Autobody and they were able to get me in to the shop that day. I had a lot of problems when I went to pick up my car the first time. The first time I had went to get my car they had completed all the work nicely but my tire that was damaged in the accident was replaced with a brand new tire. With an all wheel drive vehicle you cannot put a brand new tire on without replacing all tires or it matching
Jboucher
Feb 05, 2021
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Poorly done, incomplete, and scarily unsafe repairs were made to my vehicle by Downeast, even after they took significantly longer than their original quoted repair time. I ended up having to bring my vehicle to another shop to have a significant amount of repairs done that Downeast missed completely. The mileage in and mileage out on the invoice from Downeast were exactly the same, which tells me that they didn’t even road test the car after performing thousands of dollars of body work. I was without my vehicle for over two months before it was fully repaired, with my insurance only covering
Virginia Tonero
Aug 25, 2020
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Chelsey Feldmus
Jun 15, 2020
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I made an appointment for my car for February 6th, it had small dents on it from branches falling on it during a wind storm, but was still perfectly drivable. I asked them if they would look at it and order the parts first, as my insurance didn't cover a rental and I was paying for a rental car each day I didn't have my car. They wouldn't look at it first, and said it would take about 2 weeks. I had reserved the cheapest rental car from them which wasn't even available when I went to pick it up. They didn't even START working on the vehicle until 18 days later. I'm paying for a rental car for 18
Garry Fowler
Feb 01, 2019
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I cannot say enough things about this place. I was impressed before my car was even repaired. The customer service is a reminder of what standards other businesses should follow. Too often, customer service is not the priory of businesses. These days it is rare to find what I experienced here. The true definition of Maine hospitality. Big shout out to Jim. Wasn’t working with a favorable insurance company, but he earned his paycheck. Always available and willing to help.
Wait, you didn’t see your car yet and you are this happy?
I imagine walking my daughter down the aisle feels like what
Wait, you didn’t see your car yet and you are this happy?
I imagine walking my daughter down the aisle feels like what
Grace Pearson
Nov 14, 2017
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Customer service was excellent from start to finish. Good customer service is becoming a rarity these days, but Downeast Auto Body was just excellent. The repair was timely, just as quoted, work was superb, and there were no issues with communication through my insurance (USAA). They even washed the exterior AND interior of my car. I gave it to them covered in salt and dirt due to it being the middle of winter, and I got it back spotless. Highly recommend.
Michael Hodgson
Sep 02, 2015
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Downeast Auto Body did a great job with my repair, worked directly with my insurance company to get a speedy approval, and kept me informed all during the process. The replacement parts for my car were hard to find but they quickly found the parts needed and went out of their way to finish the job when my schedule changed. The office staff was very personable and had all the paperwork ready for me when I picked up my car.
