Pacific Nail & Staple Power Equipment Services

I brought in my Ryobi battery powered mower (others I called wouldn't touch it) PNS took a look at it and told me it would be a couple of days. Bam! They called me that same afternoon and said it was done! I will be back!

The guy who answered the phone is extremely rude!
All I did was asked if I can bring in my machine that is covered under warranty and he immediately went into attack mode.
Show customers some respect.
Never go here.

They did a great job tuning up my Honda 2000 portable generator. Quick, reasonable price, carried it out to my car, showed me how to best start it. Yes, they ask for payment over the phone before you come in (maybe a covid thing?) but the work was good and the price was very fair.

Absolutely HORRIBLE experience. TERRIBLE customer service. Super rude and unprofessional. I brought in three chainsaws for repairs and asked to get a quote. I was told that it would be 40 something dollars per hour but the estimate was going to charge $40 something dollars per saw. Money wasn’t an issue but their response was unapologetic and completely lacked empathy.
The representative rolled his eyes and shook his head throughout my convo for no reason. I asked if everything was okay and I was told “things couldn’t be better.” I asked to see a manager and told the guy that I didn’t

I have used Pacific Nail & Staple a few times for lawnmower and chainsaw repairs and maintenance. The price was so reasonable, turn around was very quick. The guy's there are so good to work with and helpful. I always reccomend them to friends. Never disappointed.

Just had the best shopping experience in a very long time. Tried to purchase at another Stihl dealer in Duval and couldn’t even get someone to talk to me. It’s worth driving farther out of my way to go to this place. Highly recommended.

Dealt with these folks on a couple of occasions, been unimpressed both times. First time they refused to honor online pricing for repairs, second time they were somewhat impolite on the phone when I inquired about their other services. Will gladly take business elsewhere.

I took my Stihl chain saw to them to repair the pull starter and tune it up. They said it would take about a week and a half because they were busy and I paid $40 for the inspection. After 2 weeks I call them and they said the coil was bad and the part is no longer available. When I picked it up it was in the case that I bought it in so I just took it home. When I open the case it was in pieces. After looking for the part on the web and only finding used parts that were way too expensive I decided to clean it up and put it back together myself. After cleaning and gapping the coil I check the spark

I’ve taken things here several times. Always great work at what seems like reasonable prices.
Most recently, I had a generator and a few chainsaws. One of the chainsaws has been dropped in the Puget Sound...and was being a pain even before that. They told me things were a week out. Then they called the next morning. Because of the circumstances, they had flushed out the saw that took a bath and got it all tuned up overnight. Love these guys.
As others have mentioned, all the workers there are not ALWAYS the most personable...but...to be fair, they always seem busy...and I’ve been in the shop

Pros: they fixed my lawn mower
Cons: cost wasn't clear up front; replaced an air filter that did not need replacing
My 1 year old lawn mower did not start after winter. Sears recommended me to go to them for repair and I knew it wouldn't be covered by warranty because I didn't put fuel stabilizer prior to winter storage. I was told the repair was likely going to be the spring tune up special $89 + parts, which is great. I even asked how much the spark plug (~$10) would be and expected that.
When I picked up the lawn mower I was a little surprised at the invoice, which turned out to be ~$150

Was looking for Goodsell Power Equipment and ran across their sign so I got quotes from both. Power Equipment Services had slightly lower shop rates and quicker turn around so I gave them a try with the rototiller that hadn't been started in 5 years. Goodsell had suggested that I would, at minimum, have to buy a new carburetor, plus a tune up and shop fees - about $200-$300. I brought it in on Tuesday and they were going to call me on Thursday with a final estimate. Instead, they called and said the work was finished for just the normal tune up price. (They do charge a $40 fee which is