Red Creek Waste Services

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I have had Red Creek for years. Once when I lived in Walker and now in Plainfield Township. Never had a problem with their service.

I used this service for a few months for trash and recycling. If you’re just looking for a trash company then it’s not that bad. They come on the same day, never missed. They do have decent discounts for when you do a year but they also charge super high for service in general. I canceled my service 4 months after starting it and they said they would send a check with the balance. It has now been 5.5 months of me calling and emailing and all they say is “we will call you back” “sorry for the delay, I will check on this for you and call you back” these people don’t have their stuff

Had to contact the office 5 times to get the remainder of my money back after having to end service due to a move. The first few times I called I was assured the check would be in the mail then the last couple times after a four month time period I was told they would check into it finally after 4 months of dealing with this they sent a check that was less than the amount the kept telling me I was getting back. Shady customer service.

Positive: Professionalism, Value
I was quoted pricing of residential waste, recycling and yard waste dumpsters and found Red Creek’s services are far cheaper than their Granger Garbage competitor. I also was assisted by a cheerful, female sales associate who left me feeling confident in choosing them to service our home in Lowell, MI.

We have been with RedcreekWaste for many years now. They were the only company at the time who would service the outskirts of the City of Lowell. We have 2 large containers, 1for trash and 1 for recycling. We have sat back and watched our prices go up and up year after year and have not complained. Making our payments on time we were happy to support a local company run out of Alto. Then 2020 happened. It’s been a hard year on EVERYONE. And for the 1st time ever I forgot to put my trash and recycles out. It was a delayed pick up due to Thanksgiving and I had completely forgot. Running out in

After having LOVELY conversations with both the office receptionist and the owner himself I have decided to leave this company after almost 3 years of service. I will admit I missed a payment for my "You must pay 3 months of service in advance" in the midst of some chaos this summer like everyone and their brother is going through. With this being said it was a $38.32 discrepancy to have my account paid in full. Now imagine having a full trash bin plus two extra bags not being picked up a few days after the holidays. I tried to call and rectify this error peacefully. Mind you, I bought my home

On more than one occasion they have missed our trash pick up. This last time we put it out the night before so there was no excuse. Being a family of 4 with 2 more people over the majority of the week the trash fills up rather quickly. We called them to see what was going on and they couldn't give us a good reason and just told us they would look out for it next week. I understand people/businesses make mistakes but they didn't even attempt to make it right. To me it sounds like they don't value their customers and we will be switching to a different trash company real soon.

I am rating them before service has even started. I just moved to the area and called Red Creek for my trash removal. I paid my 3 months, as required when starting. The money was taken from my account before I even hung up. That was first thing Monday morning. It's now 7 days later, and I still don't have my dumpster. Got the run around all week with when they are delivering it. Everyday, delivery will be the next day, Still waiting. I explained that I have trash building up, doesn't matter. Trash is suppose to be picked up Wedneaday. The way we're starting out, I'm not holding my breath on that

For the second time in 2 months I've had to call about the poor service. Each week, the pick up service dumps trash all over my driveway and yard. I pick it up until I get tired of it. Call Red Creek and register a complaint, nothing happens, nothing changes. This is an example of what awaited me when I came home today. REALLY tired of picking up after someone that I pay to do a job.

I’ve had nothing but great experience with this company.
One day had someone run over our trashcan and completely destroyed, I called red creek and asked for a new trashcan and they had it out the same day!
Another time we missed two weeks in a row of trash day called them and they sent someone out within 10 minutes. Wonderful experience with this company :)