Our goal is to educate everyone involved each and every step of the way. To that end we have developed the resources and processes needed to get you, your clients, and your participants informed about the value of each plan and service offered. HRC Total Solutions relies upon industry leading technologies and partners for claims processing, COBRA, CRM, data integration, communications and security to provide you with an exceptional experience!.
HRC Total Solutions claims technology allows us to offer our clients an automated claims processing engine that can work with any carrier, vendor, or HR department. Keeping our clients and participants informed and educated is key. Our communication technology capabilities reflect a compatible approach for every individual we assist.
HRC Total Solutions claims technology allows us to offer our clients an automated claims processing engine that can work with any carrier, vendor, or HR department. Keeping our clients and participants informed and educated is key. Our communication technology capabilities reflect a compatible approach for every individual we assist.
Reviews (20)
Joshua Swallow
Jan 27, 2022
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Christopher Harris
Jan 24, 2022
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Darcy Mitchell
Jan 15, 2022
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If I could leave negative stars, I would. I have worked with other FSA companies that are reasonable and easy to work with. This company is AWFUL. They required a letter of medical necessity for a service, which I provided. They then rejected it because the letter wasn't worded properly. When I called them about it, they said it was ALSO rejected because the letter was dated AFTER the services had been provided. (That basis wasn't referenced in the denial letter.) They told me the letter had to be dated BEFORE the services were rendered. When I asked them to show me the internal or IRS rule that
Sizhu You
Dec 27, 2021
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Graham Dowie
Dec 05, 2021
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My company uses HRCTS for FSA, DCA, and HRA accounts. I dread the times I have to interact with them. They make every step of the process difficult. They regularly reject legitimate claims and I must refile again fixing some arcane formatting or documentation requirement. The whole point of these accounts is some $ savings on taxes, but the time lost to dealing with HRCTS's useless bureaucracy eats much of the value of that savings. I hate them.
Patrick Cashman
Jun 21, 2021
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If I could give a negative star if I could. They needed receipt records of prescription purchases. I gave them all of the dates except one. When the date I couldn't find came up I gave them a few dates I could give them and they refused. They told me if I couldn't produce the receipt in question I would have to pay for the prescription again. The staff over the phone seem to not know how the company works as a lot of the answers were 'I think'.
Yanzhe Fu
Dec 17, 2020
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I wanted to give zero star on this company, what pain to deal with this company for claims on the dependent care savings. It is my money from my pack check, I submitted a bunch of invoices for my kid's after school activities, none was eligible this year. Is this place going out of business? I have just submitted a formal complaint o our HR department.
Delaney Carr
Dec 09, 2020
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I called and asked if they covered a bill, and they said they didn't so I paid it. I then spoke with HR and they said they absolutely should have covered it. I filed a claim and they covered $30 of the $120 bill. They make everything sound confusing so you don't know what is covered and what is not. Terrible customer service - I wish I never opened an account with them.
Kyle D.
Aug 16, 2020
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I worked at a company that used HRC as their FSA/DCFSA administrator. I never had a claim go through without issues. I'd make a submission, have it denied, fix whatever they wanted me to fix, have it denied again, fix it again, and then it would pass. Then I'd submit another expense, with the EXACT same format as what had been used last time and they approved, and it'd get denied again. An absurd amount of trouble getting eligible expenses approved. The same issues over and over and over. They want custom receipts for everything, which is ridiculous. Most recently I lost a bunch
John Sweeney
Jul 26, 2020
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There are very specific IRS rules governing the use of these benefit cards. You need to take time and carefully read the rules and not rely on what someone tells you. I have dealt with HRC for about 5 years and have always found their customer service to be top-notch. They have an easy-to-use app and are tied in with our health insurance company Blue Cross. When my company was considering changing providers last year I strongly advocated staying with HRC.
Wilma B.
May 28, 2020
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Run from this company! Vermont shut down everything given covid and dentists are still closed. I can't get my crown procedure due to this, my appt has been cancelled multiple times due to the governor's orders and these guys won't give an extension instead they are literally stealing my money! On top of that every charge I put through they just deny! I'm going to the Attorney General's office on this.
Peter P.
Dec 26, 2019
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If I could give negative stars I would. Every claim unless it is the FSA store online site or CVS will be denied without explanation. They always want custom receipts. They will ask you ten times for more receipts. No explanations ever given.i wouldn't use this company. Multiple your tax rate by the amount you put in. The aggravation isn't worth it. Borrow out of your 401k over 1 year and pay yourself interest and no wasting your time with endless requests from this place. Someone is making money on fsa accounts and it isn't the worker.
L. K.
Aug 16, 2019
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They are the Comcast of FSA Administration. Benefit managers, if you value the time of your employees, look elsewhere for your FSA / Reimbursement company.
I've had several FSA accounts before. None approached the hassle HRC creates - demanding very specific paperwork for every claim - even repetitious, small value claims that were previously vetted (under $20). And once you've provided the paperwork, it would always be rejected - even if it met their requirements, even if they'd taken the same version of proof beforehand, even if was obviously a valid claim (no one gets an xray
I've had several FSA accounts before. None approached the hassle HRC creates - demanding very specific paperwork for every claim - even repetitious, small value claims that were previously vetted (under $20). And once you've provided the paperwork, it would always be rejected - even if it met their requirements, even if they'd taken the same version of proof beforehand, even if was obviously a valid claim (no one gets an xray
So L.
Jun 28, 2019
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All of these reviews are completely spot on. Customer service is horrible. They never have an answer for you and just give you the run around. They charge you a $20 fee to make a payment and blame it on their bank. It takes days for them to get back to you, that is if they ever do. Use another 3rd party provider!! HRC is not recommended at all
Mario R.
Apr 15, 2019
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They are the worst, especially with Customer Service. As a consumer I'm being asked to investigate where a payment goes which is There job and what they were hired to do. I would tell any company NOT to use them, unless you really dislike your employees and what to make them suffer then HRC is for you.
Michael Sullivan
Jul 05, 2018
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The majority of claims are rejected. Customer service is not empowered to provide solutions-- only the claims department with whom you're not allowed to speak. It really *seems* like they have a policy to strategically reject claims in order to make it more difficult to recoup your money. I'm questioning whether the tax break achieved by using their service is worth the time & hassle of accessing my own money. Hope my employer utilizes a more customer service driven company in the future.
Heather M.
Apr 26, 2018
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This company is terrible and I will not be putting any money into an FSA account with them next year. How can you require a letter of medical necessity for FSA eligible items? This is money that I have set aside to use on medical supplies and expenses, I didnt agree to only what your company deems necessary. I have quite a bit of money that I dont even know what I can do with since they apparently have to approve everything.
Never again.
Never again.
Amy L.
May 24, 2017
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I have used a flexible spending account with two other companies over the past ten years, and always had easy to use ,positive experiences. This company makes everything difficult and communication is horrendous! They will only accept letters of medical necessity for over the counter eligible items. Any other company I ever dealt with accepted prescriptions! Ridiculous to ask your md to write a letter of medical necessity for each over the counter item. The aggrivation they create is not worth the tax savings!!
Wish I could put 0 stars!
Wish I could put 0 stars!
Dawn E.
Apr 25, 2017
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Years ago, HRC was an excellent company to business with. And, in those days, I was the HR Manager and the one who recommended vendors for service. In the last couple of years at my current company, they have degraded remarkably.
Customer service is polite, but not always competent. Last year, I spent three months with several different people trying to get a claim approved with the same receipt that always had all of the required information on it until I was literally crying over the phone with a supervisor and she apologized and agreed and approved my claim.
Annually, I have to get a
Customer service is polite, but not always competent. Last year, I spent three months with several different people trying to get a claim approved with the same receipt that always had all of the required information on it until I was literally crying over the phone with a supervisor and she apologized and agreed and approved my claim.
Annually, I have to get a
Randall H.
Oct 14, 2016
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Customer service people are polite. The company has major accounting and clerical problems. Accounts receivable runs 3-5 weeks behind. Unable to perform at moderate standards of services they offer at a basic level. It is required that you check monthly the services they provide in order to catch problems early. Follow up on every detail is a must. I have found billing errors monthly, cancelled insurance policies that are paid in full, and receiving accurate information from them in writing is next to impossible; all that being said, did I mention the girls in their customer service are nice?
