Learn about MSCU's individualized investment services to help you plan for your future and achieve your financial goals. Whether serving you or the local community, we're dedicated to delivering on the promise of service excellence in all that we do. Serving Litchfield, New Haven and Fairfield counties.
We don't have stockholders. Every member has equal ownership of the credit union and a vote to elect our board of directors. Earnings are shared with members in the form of lower rates and fees, and higher interest paid on deposits. Through the credit union network, members are able to take advantage of discounts from well-known companies.
We don't have stockholders. Every member has equal ownership of the credit union and a vote to elect our board of directors. Earnings are shared with members in the form of lower rates and fees, and higher interest paid on deposits. Through the credit union network, members are able to take advantage of discounts from well-known companies.
Services
Mutual Security Credit Union aspires to be the preeminent financial partner that attains measured growth through its commitment to developing trusted relationships with members, providing knowledgeable and responsible advice and making impactful community investments to position our staff, members and our community for success.
Additional terms and rates are available. All personal loans have a $75 processing fee, which is deducted from the loan proceeds. Posted rates include a 0.25% discount for direct debit. Sample monthly payment for Personal Unsecured per $1,000 borrowed for 36 months @ 4.99% is $28.86. Smart-E Loan APR is based on creditworthiness, loan terms and project acceptance by the CT Green Bank Smart-e program.
We're open to everyone who lives, works, worships, or attends school in Fairfield, Litchfield, and New Haven Counties in Connecticut. Once a member, you can take us with you wherever you go-even if you change jobs, relocate, or retire. And your family members are always welcome to join so they can enjoy the same benefits as you.
Meet the passionate and dynamic team leading Mutual Security Credit Union's effort to be the financial cooperative that elevates and secures the standards of well-being within the communities we serve. As President and Chief Executive Officer, Hank leads a passionate and skilled team dedicated to elevating the wellbeing of our community.
Mutual Security Credit Union is committed to elevating and improving the community where our members live, work and play. From green initiatives to charitable giving to financial education programs, MSCU prides itself on being an active and responsible member of Western Connecticut. Informed members make wise financial decisions.
Reviews (10)
David McNeal
Sep 08, 2020
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1. Very mediocre experience with my mortgage. The loan agent didn't do anything in a timely fashion.
2. I was chastised twice for making cash withdrawals of over a certain amount of money.
3. The CANNOT perform international wire transfers.
4. Calling the main number is a joke. Its one of those "automated" menus that takes forever to get to a real person. I've had bad experiences on more than one occasion with the person who answered the phone. Not helpful. The last time I call the main number the customer service person even got snippy with me.
5. Manuela in Norwalk is fantastic. She was consistently
2. I was chastised twice for making cash withdrawals of over a certain amount of money.
3. The CANNOT perform international wire transfers.
4. Calling the main number is a joke. Its one of those "automated" menus that takes forever to get to a real person. I've had bad experiences on more than one occasion with the person who answered the phone. Not helpful. The last time I call the main number the customer service person even got snippy with me.
5. Manuela in Norwalk is fantastic. She was consistently
Antoinette
Nov 19, 2019
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Terrible bank. I have deposited money twice that went missing. Once took cash through ATM, spit out my card and no receipt, another time my checks went missing for over a month till I started threatening to report them, then they were magically found in 10 minutes. They constantly block credit cards purchases for suspended fraud (many under $5) and since they don't have 24 hour customer service it's impossible to get help. Bank elsewhere.
Emma Rabid
Nov 27, 2018
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Linda Lambert
Nov 26, 2018
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About to switch banks- I have been a customer for many years, the personality of this bank has definitely changed. It used to have a heart and now does not- I had my son and daughter, one a new college graduate and my son, about to graduate, open accounts there. The bank decided a day early to pull a large payment from my daughter's account, she was paid today, and the day the payment was supposed to be made. Nope they already pulled it already and charged her an over draft fee...she doesn't have a lot of money, just starting out- my accounts do, and they showed no mercy towards the small account
Amariz
Oct 03, 2018
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The current manager, Sabrina, explained to me that there was a different manager there not too long ago, so I think MSCU needs a second consideration. My experiences so far have only been positive. Everyone, including Sabrina, are always more than willing to take the time to answer any questions. Although I’ve only just recently begun doing banking there, I’m quickly recognized by all of the employees and I feel very welcomed.
Lauren Felis
Dec 22, 2017
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Peter Small
Aug 19, 2017
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Katie Nielsen
Jun 14, 2017
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Have an auto loan through Mutual Security and had to contact the Westport Branch to get a copy of our car title. Brandon, the branch manager helped me tremendously and was extremely thorough, devoted and quick to find a resolution. They made it seamless for us and we're also easy to get a hold of and communicate with. I highly recommend them. 👍
Ryan Zuppinger
Jun 16, 2016
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Dean Vaccaro
Jun 14, 2016
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