The most important lesson we have learned in this business, is that in order to have long term success, we needed to focus on doing what is right for our clients and the rest will take care of itself. By that, we mean that our clients will find great value and benefit above and beyond just repairing their appliances.
We have seen many service industry companies, in various sizes, come and go and we noticed that they always had only one focus, which was profit; nothing else was important to them. It was just a question of time before they disappeared.
We have seen many service industry companies, in various sizes, come and go and we noticed that they always had only one focus, which was profit; nothing else was important to them. It was just a question of time before they disappeared.
Services
Aviv Appliances started doing repair service in the Philadelphia and suburban area in 1990, but the source of knowledge and experience you get from us goes back further than that. We started as the fifth branch of the largest privately owned company in the U.S., which was based out of Kansas City. Since then, we continue the tradition of fast, quality service of kitchen and laundry appliances.
Both freezer and refrigerator controls need to be set to the middle or 0 for the freezer and 37 for the refrigerator. Do NOT overfill the freezer or fresh food compartments because it will slow down the airflow, which reduces cooling. Also, overfilling may prevent the doors from closing properly, allowing heat and humidity to enter.
Philadelphia is the reason Aviv Appliances came here in the first place. Coming from the Mid-west, we wanted to enter into the bustling Philadelphia marketplace. We enjoy doing service in this area and find that our customers are a good match for our philosophy and nature of business who want high quality repair service.
Since Aviv Appliances is located in Montgomery County, we felt that our proximity to Bucks County was a good match. Although we do not service the entire county, we have many clients in the lower Bucks County area. We enjoy doing service in that region and find that those customers are a good match for our philosophy and nature of business who want high quality repair service.
Reviews (18)
Nicoplace Tereschuk
Dec 07, 2021
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Jessica Cunningham
Oct 29, 2021
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A. B.
Aug 29, 2021
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Brian Lee
Aug 19, 2021
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I called today and they told me they would come Friday. They called me back and said they can come the same day I called which was great. The dude came in and diagnosed the issue in like 10 minutes then fixed the issue in 10 minutes and my fridge works. He also gave me a lot of advice on appliances and stuff and I can tell that he is proud of his work(as he should be) and cares about this stuff. I definitely recommend this guy. My fridge was a whirlpool conquest and the capacitor was broken, im glad I was able to get this fixed this quickly!
Amy Krulik
Jul 25, 2021
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I have to tell you how AMAZING Eyal was today. From the minute he arrived, I knew I was in great hands. He diagnosed the problem with my oven in a couple of minutes and completed the job in what felt like the blink of an eye. He taught me things about my oven that I didn't know and about the other appliances in my kitchen. Not only can I get back to baking cookies, I will be a much more discerning appliance shopper in the future. Thank you for the excellent service and education.
Michelle Smallwood
Jun 23, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
They came out super fast to repair my mother’s oven. The serviceman was wonderful, honest and fixed her stove in less then 30 minutes. He gave us advice and helpful hints on other appliances. My mom and dad will be using them for all their appliance repair needs. Cannot give enough stars or praise for this wonderful company!!
Service: Oven repair
They came out super fast to repair my mother’s oven. The serviceman was wonderful, honest and fixed her stove in less then 30 minutes. He gave us advice and helpful hints on other appliances. My mom and dad will be using them for all their appliance repair needs. Cannot give enough stars or praise for this wonderful company!!
Service: Oven repair
William W.
Jun 02, 2021
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My usual appliance person shut down his shop due to COVID so I tried Aviv. Repair was old but top model so agreed to a fairly expensive fix - took them three tries and still not 100%.
But was old so maybe it was tricky. So later when a dryer quit and an oven door stuck shut, called them again. Also asked them to level fridge.
They charge minimum service fee per appliance - not per visit or hour. Fridge - was wobbly after he left - I had to use shims. But for oven and drier, needed to order parts. Months later (seriously, 1st appointment March 31st and they came today - June 2nd) they
But was old so maybe it was tricky. So later when a dryer quit and an oven door stuck shut, called them again. Also asked them to level fridge.
They charge minimum service fee per appliance - not per visit or hour. Fridge - was wobbly after he left - I had to use shims. But for oven and drier, needed to order parts. Months later (seriously, 1st appointment March 31st and they came today - June 2nd) they
Stephen Langton
Feb 20, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Eyal’s the man ... honest thoughtful considerate… he gave me good advice to save money and responded well in the off hours… I highly recommend this business…
Will use them the next time anything in my kitchen has a problem…
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Service: Refrigerator repair
Eyal’s the man ... honest thoughtful considerate… he gave me good advice to save money and responded well in the off hours… I highly recommend this business…
Will use them the next time anything in my kitchen has a problem…
.
Service: Refrigerator repair
Noa Hedaya
Jan 31, 2021
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My dishwasher was not working properly. I left a message with Aviv on a Sunday night and received a call back the next morning for an appointment. Eyal was professional and very knowledgeable. He diagnosed the issue promptly and took time to patiently walk me through it. He was clear and candid, and even explained how to run my dishwasher more efficiently. I would highly recommend Aviv to address any appliance issues. Extremely competent, great customer service!
Dan Lieske
Jan 28, 2021
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Highly recommended! I've contacted Aviv Appliances on multiple occasions for both service and advice. They have always been extremely friendly, helpful and 100% dedicated to resolving my problems with my best interest in mind. On one occasion I had my refrigerator serviced for a freezing issue that I was not able to resolve. The technician took extra time to show me how to correct the issue myself if it happened in the future. This issue has occurred twice since then and thanks to the instructions I received I was able to fix myself!
In the same way I have peace of mind knowing that I can trust
In the same way I have peace of mind knowing that I can trust
Enrique L.
Aug 11, 2020
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Fridge got hit with a power surge, burned out the fans. Hate dealing with electricity so called the pros.
Tech showed up gave it a quick look and said it's the condenser motor. They would call back with an estimate.
When I originally called I gave them the model number and was very specific about the problem. Enough that he should have guessed the problem and had the parts on hand.
I get a call later that afternoon with a $400 estimate for parts and labor.
It cost me $49 for a condenser fan and $25 for an evaporator fan. $10 for express shipping. A few YouTube videos, an hour of work
Tech showed up gave it a quick look and said it's the condenser motor. They would call back with an estimate.
When I originally called I gave them the model number and was very specific about the problem. Enough that he should have guessed the problem and had the parts on hand.
I get a call later that afternoon with a $400 estimate for parts and labor.
It cost me $49 for a condenser fan and $25 for an evaporator fan. $10 for express shipping. A few YouTube videos, an hour of work
Jess D.
Mar 07, 2020
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YELP Community Beware! Most of these reviews were written by the business owner. You can see that they use fake accounts that have only written 1 yelp review and they don't have any Yelp friends.
My experience was AWFUL so I don't want you to fall for the same scam and poor experience that I did!! Don't use this company! Trust me. I have been a Yelp Elite for over a decade.
My experience was AWFUL so I don't want you to fall for the same scam and poor experience that I did!! Don't use this company! Trust me. I have been a Yelp Elite for over a decade.
Jay H.
Sep 28, 2019
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Gary P.
Jul 19, 2019
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I had a problem with my newer, out of warranty refrigerator. I called 5 places from the manufacturer to local companies. One provided a price (over $500) site unseen that got me looking further as I was nervous to spend that amount. Some repair services were call centers and not very customer friendly. I called "Aviv" based on a recommendation by a near neighbor. Michele answered and was so pleasant concerned, knowledgeable. Took the info, had me send pics of the issues I was seeing, even suggested what may still be warranted by the manufacturer (if I wanted to go through them). I noted
Bruce M.
Feb 16, 2017
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Alice S.
Oct 28, 2016
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Katy O.
Sep 06, 2016
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This company was prompt, clear and fantastic. I have never had such a good experience with customer service from a repair person. My oven was fixed quickly and with a ten year warranty for the part replaced - a far superior deal to any other I could find, and at a better price. I am so impressed with these folks and will be recommending them to my friends.
Anne L.
Nov 15, 2015
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BEWARE!!! Aviv came out, diagnosed it and charged $365.00 to fix it. He could not demonstrate that it was fixed while he was here because we had to wait to let the ice freeze.
It never worked. We called a few days later and reported that it was still not working. They came out again to check it out. Michelle from Aviv office called me a few hours later to say it was a different part, not the ice maker that was broken and it would cost another $200 to fix. I said that since he misdiagnosed it wrong initially and charged me for work and parts we did not need that I felt he should pay for
It never worked. We called a few days later and reported that it was still not working. They came out again to check it out. Michelle from Aviv office called me a few hours later to say it was a different part, not the ice maker that was broken and it would cost another $200 to fix. I said that since he misdiagnosed it wrong initially and charged me for work and parts we did not need that I felt he should pay for
