Iron Works 21

They're not persistent they're not business why and they can make you very mad because they're not business-wise

VERY BAD SERVICE!
They try to pressure you on the phone to send them pictures of what you want done without having to come over and look at the place and measure to provide an estimate. It’s really sad they try to cut corners and force you into sending pictures!!!! when you tell them that this is not a good way of doing business they say oh I’m sorry the next available appointment is.....and they throw you to the furthest future day to discourage you from going with them.
End of the call as she hears Disappointment in your voice , she’ll flat out tell you to go look for someone else to

Called to replace the track and they did a good job. The quality of the repairs are great! The work is recommended.

We had the hand railings to our commercial building and they did the job in 1 day! The installation process was easy, quick and professional looking. The prices are fair! I found the best way to contact them is via their email site and they will get back to you right away. We are faithful customers who always come back.

My wife and I had a new swinging gate installed by Oscar and his workers. It's a family run business and Oscar's daughters are really nice and attentive. The swinging gate was painted light green and works great!

Terrible customer service. We needed our gate that they installed fixed and they never returned our several calls. We have a toddler and live on a busy steer which I explained to the receptionist and still no one bothered to call us back over 4 days of calling them daily. No one ever showed up so we had to call another company.

I have used iron works 21 for many years and love them. The craftsmanship is beautiful and the work is amazing. Oscar is very fair and his prices are very reasonable. They have built all my fencing and gates over the years and I love them. It's also a family business and his daughters are always so helpful. Thanks again for a beautiful work!

They do great work at reasonable prices. Oscar is professional and courteous. He does what he says would do, when he says he would do it. He also offered great design advice and even threw few in a few extras at no extra charge. A deposit up-front is absolutely reasonable and I would think, standard. Just make sure you have your checkbook when you meet for final inspection. They are pretty inflexible about that! (but great work -- highly recommended)

I've never had a problem with Oscar or any members of his family. They have never changed their price on me mid job, and I do not think a deposit is a ridiculous request considering they are buying material for the job and can't be expected to go out of pocket for customers who might change their mind.

Do not use these people, I gave a deposit with strike instruction that I must see material first before job is done. I went to the store and missed them 3 different times.They went ahead and made the job without my approval of material and I refused to pay and requested my deposit back and the daughter argued with me and said read the fine print on your reciept.
My advice is Do not give them any money. Better yet save yourself walk away.
SilverLake.